New here and issue with massive win on Leo Vegas

BTW, has anyone ever seen anywhere that it would actually have happened that some big winning round would have been malfunctioned and winnings voided for that reason? These checks happen all the time but at least i haven't seen/heard anywhere that any mistakes would have been found (some obvious malfunctions in games which then have been taken down have happened but that's a different story if the game obviously is fcked).
 
BTW, has anyone ever seen anywhere that it would actually have happened that some big winning round would have been malfunctioned and winnings voided for that reason? These checks happen all the time but at least i haven't seen/heard anywhere that any mistakes would have been found (some obvious malfunctions in games which then have been taken down have happened but that's a different story if the game obviously is fcked).
I have not seen any cases like that from my recent searching but I'm not so sure.

I still did not hear from my formal Complaint so I found a few executives emails and copied them in it today :laugh: prob won't make a difference but can't do any harm
 
Sorry to hear it's taking you a while, but it's good news that the win was on a trustworthy casino like Leo Vegas!

I know it probably doesn't make it any less annoying for you, but they're being truthful with SG taking an age to process these game checks. On top of how slow it is SG are incredibly process-driven so the casino manager can't just nudge their contact at the company to speed it up.
 
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Sorry to hear it's taking you a while, but it's good news that the win was on a trustworthy casino like Leo Vegas!

I know it probably doesn't make it any less annoying for you, but they're being truthful with SG taking an age to process these game checks. On top of how slot it is SG are incredibly process-driven so the casino manager can't just nudge their contact at the company to speed it up.
Thanks i appreciate that. Fingers crossed it won't be too much longer!
 
Legally they can get away with it. Just as automated roulette or lightning roulette online. All of those (electronic) operated machines are legal by law, even if you see it obvious preventing the ball from landing somewhere it shoud'nt land.

All is designed to trigger your tilt system even more. A mouse-trap. Who can build the better mouse-trap? If you think about all those little tweaks casino's empower, they are allowed to, because it's not within the license documented a fair guideline related to this. They are scumbags whoever empowers things behind the books.

I bet they both run on a slot machine principle (RTP based). And I truly wish good luck to those who think there's a house edge like in the land-based European roulette - 2.7%

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BTW, has anyone ever seen anywhere that it would actually have happened that some big winning round would have been malfunctioned and winnings voided for that reason? These checks happen all the time but at least i haven't seen/heard anywhere that any mistakes would have been found (some obvious malfunctions in games which then have been taken down have happened but that's a different story if the game obviously is fcked).

The only area in where i heard these stories was in the USA. Machines that popped up a jackpot of in the millions while it was'nt even possible considering the bet vs max win. It was a simple hardware faillure sort of say, and yes, when you implement cheap embedded hardware into slotmachines the chances can be in the trillions of spins that one result could be off that what it is supposed todo.

I mean a RNG still relies on hardware and within silicon level, atoms could litterally jump over to the next "node" sort of say ruining things. The probability if you have a grade hardware however would be zero pretty much. In online however i never heard of these things; or casino's do not check it and just assume it was a legitimate result.

So far i understand, if a slot provider turns out a jackpot, the casino is obligated to pay the winner as part of the terms / conditions for hosting those games on their website. Why they stall it, i have no clue. But the number one (and always has bin) for stalling payments is due to financial liability. Or hoping you would spend it. Previous year i cashed out 65k. I was scared shitless for situations like these, while i was pretty sure that i could boost my balance even further. It was in the 70k range. This was paid out within 48 hours after withdrawl period... What check are you talking about.

 
Guess what... 2 weeks later and STILL NO PAYMENT!! gosh apparently it's been escalated to everyone and on a priority queue bla bla bla this is crazy. I would never ever recommend LeoVegas!

Forgive me asking this question Bc1234 but can we just clarify here? Going off what's been said earlier in the thread.

You've been a player at LeoVegas for a while, have made deposits and withdrawals in the past, and have a currently verified account?

The fact this is your biggest ever withdrawal doesn't really concern me, I mean, that's part of gambling isn't it, all players hope that maybe the time they up their bets a bit is the time they'll hit that big multiplication of stake win. (And a 5EUR bet is hardly astronomical.)

Also, there was no bonus in play or anything like that was there? (i.e. potential bonus terms stuff from the casino's side.)

So in simple terms, you deposited, you played, you won, you made a withdrawal and LeoVegas have been dicking you around for two weeks?

I hope you're keeping a copy of all emails/live chats etc!
 
Forgive me asking this question Bc1234 but can we just clarify here? Going off what's been said earlier in the thread.

You've been a player at LeoVegas for a while, have made deposits and withdrawals in the past, and have a currently verified account?

The fact this is your biggest ever withdrawal doesn't really concern me, I mean, that's part of gambling isn't it, all players hope that maybe the time they up their bets a bit is the time they'll hit that big multiplication of stake win. (And a 5EUR bet is hardly astronomical.)

Also, there was no bonus in play or anything like that was there? (i.e. potential bonus terms stuff from the casino's side.)

So in simple terms, you deposited, you played, you won, you made a withdrawal and LeoVegas have been dicking you around for two weeks?


I hope you're keeping a copy of all emails/live chats etc!
Hi Chopley
Yep that is exactly it. Played there for a few months have had withdrawals and deposits and taken the withdrawals out in the past no problem. So nothing to do with verification.
I wasn't playing on a bonus, it was straight playing so all is pretty 'normal'.

And now 2 weeks and counting their team are still waiting for a 3rd party to verify the win apparently.
I have copies of emails and live chats for sure. Let's hope I don't need them but at this stage who knows
 
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I guess my constant nagging has paid off. I decided to remove it from pending to my casino balance yesterday in the hope that it might speed things up incase they thought I'd gamble it when it's not approved yet on their side. 1 minute ago withdrawal is approved. Finally. I'm happy now but I have to be honest I will not be using them again after having to wait 2 weeks for this. So bad from their side.
 
I guess my constant nagging has paid off. I decided to remove it from pending to my casino balance yesterday in the hope that it might speed things up incase they thought I'd gamble it when it's not approved yet on their side. 1 minute ago withdrawal is approved. Finally. I'm happy now but I have to be honest I will not be using them again after having to wait 2 weeks for this. So bad from their side.
Glad you got paid out mate, just give them a wide berth now no need for what they’ve done for two whole weeks plenty of other places to play at that won’t piss on you when you win... enjoy the money :)
 
There must be a reason they'd take this long, I suspect there's a truth in biding their time, as statistically with each passing day the temptation to gamble must be unbearable.

I also have no doubt they're using psychology, and even likelier studies into the 'effects' of 'that' side of the industry, as I'm sure many a player would have succumbed to these dirty tricks.

With a heavy gambler - the money'd be likely reversed

With a new player nervous at the outcome and delays - the money'd likely be reversed

Someone stressed out by this episode, as we know gambling is a crutch in stressful situations, more so than a lot of other media - the money'd likely have been reversed

So I'm sorry, defenders of the "but it take 2 weeks to check these things, they were just doing their due diligence" scummy practice, and all the LeoVegas fanboys, they may think they're the shit now with their low-budget, witless TV ads, but hopefully it won't be long before the UKGC nails them and their ilk to the mast.

Hopefully sooner rather than later. Godspeed! :D
 
There must be a reason they'd take this long, I suspect there's a truth in biding their time, as statistically with each passing day the temptation to gamble must be unbearable.

I also have no doubt they're using psychology, and even likelier studies into the 'effects' of 'that' side of the industry, as I'm sure many a player would have succumbed to these dirty tricks.

With a heavy gambler - the money'd be likely reversed

With a new player nervous at the outcome and delays - the money'd likely be reversed

Someone stressed out by this episode, as we know gambling is a crutch in stressful situations, more so than a lot of other media - the money'd likely have been reversed

So I'm sorry, defenders of the "but it take 2 weeks to check these things, they were just doing their due diligence" scummy practice, and all the LeoVegas fanboys, they may think they're the shit now with their low-budget, witless TV ads, but hopefully it won't be long before the UKGC nails them and their ilk to the mast.

Hopefully sooner rather than later. Godspeed! :D

Well in fairness to the UKGC, reverse withdrawals are gone so it wouldn't have been the case here that he could have reversed.
The OP, being an EU player I suspect they have used the tactics mentioned above to attempt to get him to reverse this!
 
Well in fairness to the UKGC, reverse withdrawals are gone so it wouldn't have been the case here that he could have reversed.
The OP, being an EU player I suspect they have used the tactics mentioned above to attempt to get him to reverse this!
Fair point re Uk. The UKGC just tend to be my default chief whipping boys at the forefront of my mind, as my ire towards them is unrivalled
 
Fair point re Uk. The UKGC just tend to be my default chief whipping boys at the forefront of my mind, as my ire towards them is unrivalled

Haha. Used to be mine until I got to know a couple of them, like penpals now mate! They have some real flaws but the last couple of years they have upped their game not least due to political pressure.
 
They were not checking this themselves but sent it to provider who then replied back when had time. If this was SG digital, they can be quite slow and wouldn't bet they work on weekends. Don't really believe this was very long time in casinos hands but when they made decision to send it to provider, they standed behind that and waited for reply (which probably they could have guess can take quite a while).

From player point of view it's not any difference of course and there are no really reason to send all bit bigger euro amounts to be checked if there really don't seem to be something obviously wrong (big win from Bonanza or something else really impossible).
 
We're in a digital era, why in godsname does it need to take 2 weeks for a provider to 'confirm' a win. Are they doing things by letters still? Perhaps they want to cover any of their financial liability, and postpone the payout in 2 weeks. Now imagine how many deposits a casino can get in 2 weeks? We dont know.
 
People wonder why many people dont trust online gambling...this is one example where it's hard to disagree. Absolutely shocking from a group that size.

Well this thread is the number one reason. There's alot of misconception on the true definition of random on slots (let that discussion be aside lol) and how volatility takes you to the moon in relation of wagering, but nothing more painfull to have your account closed for #whateverreason and have any of the winnings confiscated. I remember there where some folks who won a 100.000 and got their account closed afterwards.

But it's never a problem to signup, deposit without any verification, blast your complete salary, no no. Untill the point you hit withdrawl and thats where the shit comes around the corner really. Stick with casino's that have a rep and good to you!
 
Glad to hear you've got your payout through at last mate! Two weeks is a massive wait, poor from both LeoVegas and SG there

Inspired and Eyecon are the best I've seen for validating big wins, they get it done in a couple of hours. NetEnt pretty good too.
 

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