Resolved New freespin.com courier check never sent.

buddy16cat

Dormant account
Joined
Oct 14, 2009
Location
Earth
I won from that free chip that was posted at freespin.com. I made the deposit as the terms required, sent all the photocopies and the faxback form in and my withdrawal was approved several days later. I chose the courier check option for withdrawal and the withdrawal records says FedEx is the courier. I just called FedEx since they would not give me a tracking number to see if they could tell me if I am expecting a package, and they said there are no records of any package being sent to my address. They may be checking if there are any domestic packages but wouldn't they have record if the package reached the United States and is being routed to my address? I am going to give it a few more days then call my credit card company. I just notified them I would like my deposit refunded since there is still enough in my account to cover that.
 

thebizb

Dormant account
Joined
Oct 11, 2008
Location
ontario
have you contacted the casino and see what they say about what is going on?? I've heard good and bad things about this place and am curious as to what they will say.
 

buddy16cat

Dormant account
Joined
Oct 14, 2009
Location
Earth
multiple times

I have contacted them multiple times. I actually got an email that was intended for someone else about me by mistake telling the cashier that they told me they were only available by email and that they need to assure me that they will send the check. Most support doesn't seem to know anything that goes on. I just got another email saying "that they are having technical issues because they are new but rest assured you will receive your winnings". I told them I don't want assurance just a tracking number from FedEx or refund my card. I don't really consider payments a "technical issue" and besides that, my deposit went through no problem. Looks like "technical issues" only occur during withdrawals.
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
I've played the freebie a while ago and took the SUB, couldn't hit anything there.
But I've read several complaints about them on other forums, all about slow/stalled payments.
It seems players get paid in the end, but it might very wel take 10-14 days for an E-wallet withdrawl, so for a check you may have to add another 7 days to that.
Hope you get paid soon, good luck!
 

thebizb

Dormant account
Joined
Oct 11, 2008
Location
ontario
I've played the freebie a while ago and took the SUB, couldn't hit anything there.
But I've read several complaints about them on other forums, all about slow/stalled payments.
It seems players get paid in the end, but it might very wel take 10-14 days for an E-wallet withdrawl, so for a check you may have to add another 7 days to that.
Hope you get paid soon, good luck!

I agree just sounds like a stall tatic to me, have some patience and see what happens in the next couple of days. How long ago did you request the withdraw and when it said approved?
 

buddy16cat

Dormant account
Joined
Oct 14, 2009
Location
Earth
I cashed out at the end of September.

I was told the check was sent and if I don't receive it by Tuesday let them know. I got this email today:


Dear *******,

I am hereby confirming that the check will be sent at the end of this week or on Monday.

I will also request the tracking code from our payments department once they get the confirmation that the check has been sent.
 

buddy16cat

Dormant account
Joined
Oct 14, 2009
Location
Earth
letter from manager received on thursday.

I haven't received the tracking code for the check they said I would receive on Friday or Monday. I guess Monday is the deadline when I call the bank and see if they will do a charge-back.



I am contacting you with regards to your withdrawal via check at FreeSpin.com. I would like to apologize for the delay that you have experienced receiving your check.



When we send a check to a player we use a check processing company, basically we upload funds to their account and they send you the check. We have had issues in the past week getting funds into their account as we were provided with incorrect details and the funds got returned to us. I have finally taken care of this issue and the funds arrived in their account yesterday. They will proceed to print your check and send it, as soon as I have the Fedex number I will email it to you so you can track the check.



I am sorry if you have been given incorrect information up until now and please feel free to contact me at anytime if you have any further questions or concerns.



Once again I am sorry for the delay but now that the issues that we have had are now resolved your check will hopefully be with you by the middle of next week.



Kind regards,



Ben C

Casino Manager, FreeSpin.com



Email: benc@freespin.com
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
The idea of a site being called freespin.com sounds kind of rogish anyways, but none the less. Watch out when you get the check, if they've jostled you around this long. Make sure it clears before you even think about spending it. Any casino that has "issues" sending money. Really should be watched out for.
Hope everything turns out well.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
That's an interesting read, for which many thanks.

This outfit is starting to sound either rogue-ish or inept and inexperienced.

Red flag as far as I am concerned.
 

kermfrog

Dormant account
Joined
Aug 2, 2009
Location
mississippi
free spin paid me today!!

I have been following the saga that has been going on and I too was owed money by free spin and had been talking to Ben C casino Mgr freespin. Last week I was suppose to have had a check as well set out by Friday No later than Monday delayed because of the processing company I was told. They gave me an additional free chip of 20.00 for the delay and but more important stayed in touch with me and never did anything that wasnt right. Well Fed Ex just showed up at my house on Tuesday in good old Mississippi and handed me my check for 400.00 dollars. I guess they did get it out no later than Monday like they said. Not Bad. Thanks for staying intouch with me free spin and being upfront and honest a great think that is missing with alot of the other casinos out there ( LIKE RIVAL CASINOS BAD NEWS ). I am sure the the other person here will also get handled by freespin like me and i hope if they do they will write like i am and report they did get paid! I like to post on sites if casinos dont do like they should but also love to post when casinos do like they should like in the case. Thats what the sites are good for thats how I deceide which casinos to play at and not to play at. Bravo and Thanks FreeSpin and Ben C casino mgr and by the way you have great CSR people doing a great Job! :notworthy


KermFrog :):):):)
 

funeral979

Dormant account
PABaccred
Joined
Apr 4, 2008
Location
Texas
Why does it not surprise me that Kermfrog would be the only one to jump in and sing praises of this outfit:rolleyes:
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
I dunno it says it in my thing over there where my info is
been told its a blunder


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Cindy
 

buddy16cat

Dormant account
Joined
Oct 14, 2009
Location
Earth
I got the check.

It took a while but I got it. They said there funds got returned from the processor because they were given wrong information. I thought that too, don't spend it right away just let it sit till it clears. Maybe I should have chose bank wire?
 

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