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Resolved New freespin.com courier check never sent.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by buddy16cat, Oct 15, 2009.

    Oct 15, 2009
  1. buddy16cat

    buddy16cat Dormant account

    Occupation:
    rather not disclose
    Location:
    Earth
    I won from that free chip that was posted at freespin.com. I made the deposit as the terms required, sent all the photocopies and the faxback form in and my withdrawal was approved several days later. I chose the courier check option for withdrawal and the withdrawal records says FedEx is the courier. I just called FedEx since they would not give me a tracking number to see if they could tell me if I am expecting a package, and they said there are no records of any package being sent to my address. They may be checking if there are any domestic packages but wouldn't they have record if the package reached the United States and is being routed to my address? I am going to give it a few more days then call my credit card company. I just notified them I would like my deposit refunded since there is still enough in my account to cover that.
     
  2. Oct 15, 2009
  3. thebizb

    thebizb Dormant account

    Occupation:
    railroader
    Location:
    ontario
    have you contacted the casino and see what they say about what is going on?? I've heard good and bad things about this place and am curious as to what they will say.
     
  4. Oct 15, 2009
  5. buddy16cat

    buddy16cat Dormant account

    Occupation:
    rather not disclose
    Location:
    Earth
    multiple times

    I have contacted them multiple times. I actually got an email that was intended for someone else about me by mistake telling the cashier that they told me they were only available by email and that they need to assure me that they will send the check. Most support doesn't seem to know anything that goes on. I just got another email saying "that they are having technical issues because they are new but rest assured you will receive your winnings". I told them I don't want assurance just a tracking number from FedEx or refund my card. I don't really consider payments a "technical issue" and besides that, my deposit went through no problem. Looks like "technical issues" only occur during withdrawals.
     
    1 person likes this.
  6. Oct 15, 2009
  7. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    You may want to consider using a charge-back as a very last resort even as it is obvious they are stalling the payment. It is a small world, indeed.
     
    1 person likes this.
  8. Oct 15, 2009
  9. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    I've played the freebie a while ago and took the SUB, couldn't hit anything there.
    But I've read several complaints about them on other forums, all about slow/stalled payments.
    It seems players get paid in the end, but it might very wel take 10-14 days for an E-wallet withdrawl, so for a check you may have to add another 7 days to that.
    Hope you get paid soon, good luck!
     
  10. Oct 15, 2009
  11. thebizb

    thebizb Dormant account

    Occupation:
    railroader
    Location:
    ontario

    I agree just sounds like a stall tatic to me, have some patience and see what happens in the next couple of days. How long ago did you request the withdraw and when it said approved?
     
  12. Oct 15, 2009
  13. buddy16cat

    buddy16cat Dormant account

    Occupation:
    rather not disclose
    Location:
    Earth
    I cashed out at the end of September.

    I was told the check was sent and if I don't receive it by Tuesday let them know. I got this email today:


    Dear *******,

    I am hereby confirming that the check will be sent at the end of this week or on Monday.

    I will also request the tracking code from our payments department once they get the confirmation that the check has been sent.
     
  14. Oct 17, 2009
  15. buddy16cat

    buddy16cat Dormant account

    Occupation:
    rather not disclose
    Location:
    Earth
    letter from manager received on thursday.

    I haven't received the tracking code for the check they said I would receive on Friday or Monday. I guess Monday is the deadline when I call the bank and see if they will do a charge-back.



    I am contacting you with regards to your withdrawal via check at FreeSpin.com. I would like to apologize for the delay that you have experienced receiving your check.



    When we send a check to a player we use a check processing company, basically we upload funds to their account and they send you the check. We have had issues in the past week getting funds into their account as we were provided with incorrect details and the funds got returned to us. I have finally taken care of this issue and the funds arrived in their account yesterday. They will proceed to print your check and send it, as soon as I have the Fedex number I will email it to you so you can track the check.



    I am sorry if you have been given incorrect information up until now and please feel free to contact me at anytime if you have any further questions or concerns.



    Once again I am sorry for the delay but now that the issues that we have had are now resolved your check will hopefully be with you by the middle of next week.



    Kind regards,



    Ben C

    Casino Manager, FreeSpin.com



    Email: This email is not visible to you.
     
  16. Oct 20, 2009
  17. cheetahwind

    cheetahwind Wind Blade Maker MM

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    The idea of a site being called freespin.com sounds kind of rogish anyways, but none the less. Watch out when you get the check, if they've jostled you around this long. Make sure it clears before you even think about spending it. Any casino that has "issues" sending money. Really should be watched out for.
    Hope everything turns out well.
     
    1 person likes this.
  18. Oct 20, 2009
  19. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    1 person likes this.
  20. Oct 20, 2009
  21. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    That's an interesting read, for which many thanks.

    This outfit is starting to sound either rogue-ish or inept and inexperienced.

    Red flag as far as I am concerned.
     
  22. Oct 20, 2009
  23. kermfrog

    kermfrog Dormant account

    Occupation:
    contractor
    Location:
    mississippi
    free spin paid me today!!

    I have been following the saga that has been going on and I too was owed money by free spin and had been talking to Ben C casino Mgr freespin. Last week I was suppose to have had a check as well set out by Friday No later than Monday delayed because of the processing company I was told. They gave me an additional free chip of 20.00 for the delay and but more important stayed in touch with me and never did anything that wasnt right. Well Fed Ex just showed up at my house on Tuesday in good old Mississippi and handed me my check for 400.00 dollars. I guess they did get it out no later than Monday like they said. Not Bad. Thanks for staying intouch with me free spin and being upfront and honest a great think that is missing with alot of the other casinos out there ( LIKE RIVAL CASINOS BAD NEWS ). I am sure the the other person here will also get handled by freespin like me and i hope if they do they will write like i am and report they did get paid! I like to post on sites if casinos dont do like they should but also love to post when casinos do like they should like in the case. Thats what the sites are good for thats how I deceide which casinos to play at and not to play at. Bravo and Thanks FreeSpin and Ben C casino mgr and by the way you have great CSR people doing a great Job! :notworthy


    KermFrog :):):):)
     
    1 person likes this.
  24. Oct 20, 2009
  25. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    Why does it not surprise me that Kermfrog would be the only one to jump in and sing praises of this outfit:rolleyes:
     
  26. Oct 21, 2009
  27. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    so true so true

    Cindy
     
  28. Oct 22, 2009
  29. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    Has the OP ever recieved their winnings?
    Cindy
     
  30. Oct 22, 2009
  31. swampwitch

    swampwitch ProfessionalUnderachiever CAG MM webmeister

    Occupation:
    Independent craftsperson specializing in chenille
    Location:
    Iowa, dammit.
    Why does it say this under kermfrog's post where the "Thanks" usually are...

     
  32. Oct 22, 2009
  33. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    I dunno it says it in my thing over there where my info is
    been told its a blunder


    Join Date: Apr 2006
    Location: FL
    Posts: 1,543
    WTGs: 678
    WTGd at 218 Times in 52 Posts
    Thanks: 3,443
    Thanked 4,294,967,295 Times in 615 Posts
    Nominated 7 Times in 1 Post
    TOTW/F/M Award(s): 0
    Reputation Points: 6059
    Rep Power: 52


    Cindy
     
  34. Oct 22, 2009
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    1 person likes this.
  36. Oct 22, 2009
  37. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
  38. Oct 22, 2009
  39. buddy16cat

    buddy16cat Dormant account

    Occupation:
    rather not disclose
    Location:
    Earth
    I got the check.

    It took a while but I got it. They said there funds got returned from the processor because they were given wrong information. I thought that too, don't spend it right away just let it sit till it clears. Maybe I should have chose bank wire?
     
    3 people like this.

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