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Neverending issues with accredited group

Discussion in 'Casino Complaints - Non-Bonus Issues' started by citizenx, May 25, 2016.

    May 25, 2016
  1. citizenx

    citizenx Non-Gambler MM

    Occupation:
    Stuff
    Location:
    UK
    For now, the group must remain nameless in line with the policy of the site.

    That said, I'm going to post about my experience with this group and notify the rep.

    I will begin by saying that i've never had a trouble free experience with this group. Either there is some inexplicable technical issue (my favourite being the 'connecting' banner appearing constantly over the withdrawal option on the mobile website and, in spite of there being a sidebar link to deposit, there isn't to withdraw).

    The other issue is that on every occasion they've offered me, and i've taken a "deposit today for FS" offer, there has ALWAYS, without fail been an issue which has meant i've had to spend an eternity on with support via email and live chat to get it resolved.

    On the rare occasion I am tempted to give them another chance, they find yet another way to boil my piss with poor service, technical issues or dubious issues.


    So tonight. I had an email offer for a small 100% deposit match which I thought i'd take up.

    I duly made my deposit and went to load DOA.

    The site loaded but there was a black screen for DOA.

    This is the same browser i'd played at another site not five minutes before, without incident.

    This is the same browser and computer use everywhere to play. Without incident.

    I have never even logged in to the offending site on this browser or computer so there was no cache or cookies issue.

    I contact live support and ask them about the issue. "Works for us here, clear cookies, cache try another browser".

    I explain that i'm not really inclined to spend half my night working to diagnose a fault. I've not played at all, please cancel my bonus and refund my deposit.

    No, you have to wager it at least 1x.

    OK, i get the policy but in the case of a clear technical issue and with a minimal deposit, any resonable company would waive this requirement.

    They offered to, for a commission of 5% or a minimum of 10 GBP. Seeing as my deposit was only 20 GBP then i didn't really think this was a reasonable deal.

    Long story short, I was forced to play it through on a game i DIDN'T want to play due to their technical issue. I could have lost my money and not even got what i'd paid for.

    I entirely appreciate there is a small cost attached to deposits and withdrawals but i'm also concious it costs a damned sight more to attract and retain customers.

    My experience was already poor due to the issue being able to play the game i wanted and historical experiences with the group. A little bit of customer service wouldn't have went amiss.

    But no.

    In the end, I played it through and withdrew 25 GBP. Normally i would never make a withdrawal unless it was a nice round 00 but in this case I just didn't feel like playing any more.

    To compound matters, when playing this, every second spin the game would freeze. Again, doesn't happen elsewhere.

    Once my withdrawal is processed, probably in best part of a day, knowing this group, then i will close my accounts with all of their casinos.

    I'm going to give the rep time to reply to this but I will name and shame in due course, in line with forum rules.

    At best, in my experience the group displays pisspoor customer service. At worst, well not for me to say.

    The sad thing is, my dealings with the rep have shown him to be an exemplary rep and I feel bad for being critical as i've a lot of time for him.
     
    1 person likes this.
  2. May 25, 2016
  3. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Are you sure it wasn't the cookies and browser?
     
  4. May 25, 2016
  5. citizenx

    citizenx Non-Gambler MM

    Occupation:
    Stuff
    Location:
    UK
    I assume you are joking. And yes, I'm sure (just in case you aren't!)
     
    1 person likes this.
  6. May 26, 2016
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Please, please let the the rep give a good explanation for those error messages ("Game not available!! Please try later!!") !!!! :rolleyes: :D

    When shall i try again, in 20 years or what??? :rolleyes: Of course it is available, it is the communication between your casino servers and game servers that breaks down causing the error. Yet casinos/game providers tell us some BS about "game not available". :mad:

    They are my daily nemesis, happening on every session at every casino I play at. It has become so common that i start missing them if i have once 1hr play without interruption.

    Sometimes i need to reload the slot then multiple times to get it working again...aaarggghhh, just gets my blood boiling every time. :oops:
     
    1 person likes this.
  8. May 26, 2016
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is why I still feel the download clients are best. Browser based casinos have come a long way, and can offer games from many providers, but this is the one issue they just can't get to grips with. Having a wider variety of games than a single provider download client is no good if you can't play these games due to a never ending series of various technical and communication issues that are there BECAUSE of how these browser based casinos are implemented.
     
    6 people like this.
  10. May 27, 2016
  11. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Same thinking here VWM, download MG is still the most stable platform. If they would just do away with their pending periods :rolleyes:

    My gut tells me that the browser based multi-platform casinos/game providers have become a victim of their own success and their structures are just not capable of handling all bet requests at all times, especially during busy periods.
     
    2 people like this.
  12. May 31, 2016
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Its getting to a point where its laughable, What planet do they think we come from, Its like H said they have become a victim of their own success, It does not help with constant updates with browsers and operating systems, & Casino / providers trying to squeeze a meter in to an inch, Trying to make things mobile and web based compatible does not help, Have you tried some of these casino's on Mobile? Its a joke,

    I do not know whats exactly involved but what I can say is I play on a few sites and errors are rare to see, Take DrVegas for example I can probably count on one hand how many errors I have seen there, Saying that considering what what VS has got going on I rarly get errors there either,
     

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