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Never wanted to Cry so bad! You will not believe my dumb luck today at CW

Discussion in 'Online Casinos' started by amatrine, Oct 16, 2014.

    Oct 16, 2014
  1. amatrine

    amatrine Crazy Cat Lady webmeister

    Occupation:
    Retired
    Location:
    Arizona City, Az
    Huge win I can not cash out. I got ten free spins on Club world casino new game today.

    I won a bit on it and turned in into enough to make the $130 play through, and cashed it out. Closed the casino down.
    Came in tonight to make a deposit but still had 75 CENTS in change left, so I wanted to clear it out before depositing.
    I went the flaming sevens slot and hit three red sevens on that 75 cents, so now I had $75 dollars to clear out . Well, I hit the 100 spins on the Rain dance, that triggered over and over until I hit the max I can win , of $5,000! ...... And I can not cash it out.....:(

    15 years of playing, I finally hit a big one, and I can not cash it out. Talk about a heavy heart. Normally this win off 75 cents would be a great great story. I can not believe my dumb luck. Never wanted to Cry so bad! You will not believe my dumb luck today at CW: IMG_6523.JPG,Oct 16, 2014
     
    18 people like this.
  2. Oct 16, 2014
  3. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi amatrine,

    Please send me your user name and I will check if there is anything I can do for you.

    Kind Regards,
    Karolina
     
    22 people like this.
  4. Oct 16, 2014
  5. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    that is some bad luck, why did you have to run donw the .75? if you had done the wager, Or would you have run into trouble if you had deposited and than won big as you still had the bit of change in there?

    Also is there no games you can play where you can build up the features like Imortal romance and play boy, Not to build up free spins and leave the game as that will get you BANNED, Im talking fair play just so you have better features to collect ect, Hopefully the rep can sort something out
     
  6. Oct 16, 2014
  7. amatrine

    amatrine Crazy Cat Lady webmeister

    Occupation:
    Retired
    Location:
    Arizona City, Az

    I clear it so it does not mess with my deposit. Do not want to take the chance. When my balance is lower than a dollar on normal play, I usually just leave it there until next deposit.
    Club world has been very understanding though. Thank you Kimberly for doing what you can.
     
  8. Oct 16, 2014
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Complety understand, I always run down to 0 if had a bonus, Better to be safe than sorry, but always that slight chance you may get that lucky hit, I have done it once on 7p and took out a few hundrud,

    would be good to no what Kimberly (Karolina)sorted for you

     
  10. Oct 16, 2014
  11. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    oh man, that sucks big time. Aren't bonuses normally cleared after dropping below $1? I hope that Club World can work something for you, got my fingers crossed.
     
    3 people like this.
  12. Oct 16, 2014
  13. amatrine

    amatrine Crazy Cat Lady webmeister

    Occupation:
    Retired
    Location:
    Arizona City, Az
    They gave me a bonus. Which is nice. They did not have to do that. I always dreamed of hitting those 100 spins on rain dance. Just not that way! lol
     
  14. Oct 16, 2014
  15. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All,

    Just to clear it up, usually when balance is below $1 then no max cash out is tight to the next transaction on the account.

    amatrine had $0.17 in the balance when redeemed free spins then converted the playthrough, requested $130 as max cash out and left $0.77 on the account after this started playing some games on this $0.77 and won this JP.

    As you can see the whole win was tight to free spins max cash out limit. However I made some exception on this occasion and hope amatrine will feel bit better now.

    Unfortunately this things could happen :(

    Kind Regards,
    Karolina

    Ps. I kind of like Kimberly :p
     
    2 people like this.
  16. Oct 16, 2014
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    This doesn't clear it up for me - it makes it more confusing!

    You said if bal below $1 the max cash-out is not TIED to the next transaction - but then go on to say it WAS tied, despite being less than $1... twice! :confused:

    KK
    (Assuming you meant "tied" where you wrote "tight").
     
    2 people like this.
  18. Oct 16, 2014
  19. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I actually got 100FS on Raindance once at iNetBet and do you believe I didn't get a SINGLE retrigger. Not ONE. Crazy right? Maybe I need to play more at Club World instead. ;)
     
  20. Oct 16, 2014
  21. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi KasinoKing,

    I do apologize about the typo. I certainly meant tied.

    Please note that player had only few cents of the balance when redeemed free spins then won on free spins so regardless how much player left in the balance the free spins terms applied. There is no other transaction after using free spins at all which mean the winnings were made on this particular coupon with cash out limit.

    I think there was confusion on very first post as it reads as player deposited on low balance and then won which is incorrect.

    Long story cut short 'no balance' - free spins redeemed - win - max cash out.

    I hope this is more clear now.

    Kind Regards,
    Karolina
     
    3 people like this.
  22. Oct 16, 2014
  23. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    It would not be tied to next transaction if the player had redeposited. But unfortunately the player had reached the max cashout from the free spins and was trying to get rid of the unused balance before depositing again.

    So when she hit those big wins it was still from the balance from the free spins as she had not made another deposit yet.
     
    2 people like this.
  24. Oct 16, 2014
  25. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    That means, if he made a deposit before then he would be able ti cash out?:confused:
     
  26. Oct 16, 2014
  27. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Please be cautious of free spins or no deposit bonuses. :( I avoid them like the plague at RTGs. I used to play freebies every now and then between deposits, but always had a knot in my stomach fearing a big win while playing on a max cash out, so just quit using them entirely.

    My sympathies Amatrine... that's always been my nightmare....
     
    3 people like this.
  28. Oct 16, 2014
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Its a bit of a kick in the teeth :D as if he deposit and left the change in than the win would of been good to withdraw, I probs would of done the same thing and 0 out, But yet another lesson, DO NOT 0 out but do make sure of the rules
     
  30. Oct 16, 2014
  31. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Exactly, But does what probably we all do and 0 out just to make sure, But would he have played that machine? with the same bets, and also the time he would of make a deposit than them RNG would of been completely different ? ( I bet)
     
  32. Oct 16, 2014
  33. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    aww this sucks big time :(, but I am confused, did the player get paid or get some compo in the way of a bonus instead?
     
    2 people like this.
  34. Oct 16, 2014
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I have asked and only reply was a bonus :what:
     
    2 people like this.
  36. Oct 16, 2014
  37. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All,

    There could be 2 possibilities when we would pay whole win:

    1 - if player made deposit and didn't use free spins
    2 - if player used free spins, requested max cash out limit (even if still had $0.77) then made deposit and won

    Unfortunate as you are saying amatrine wanted to clear the balance and won when having pending cash out from free spins $130 and $0.77 left from free spins.

    I advise amatrine to play the balance to earn some comp points and agreed to increase max cash out a bit as I understand how it feels to win on bonus with cash out restrictions.

    Kind Regards,
    Karolina
     
  38. Oct 16, 2014
  39. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    I am so glad the OP did get something and is happy. I play Rain Dance all the time and this is the first i heard of someone getting 100 spins.
     

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