Never heard back PAB

Draconis

Dormant account
Joined
Dec 26, 2007
Location
US
I filled out a PAB form for an online poker room in early January I think. I never heard back anything about it through email or private messages. I also sent an email inquiring about it. Can anyone shed light on the PAB process to me? Has my compliant been disregarded for some reason? I get it that this is free with no obligations to casinomeister. Any help I get is appreciated.

Thanks,
Draconis
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Just checked the PABs and Max has been getting automated responses from the poker room.

If this is the case - and no human has responded, then it looks like rogue-land to me. Let's see what happens in the next couple of days.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Recently checked what's up at Dynamic Gaming Systems who are supposedly handling the issue ... and got a nice spiffy DB error. Same happened again just now:

Fatal error: ERROR: You do not have access to this Ticket. in C:\Inetpub\wwwroot\DynamicGamingSystems\com\support\modules\tickets\client_tickets.php on line 157
PHP Fatal error: ERROR: You do not have access to this Ticket. in C:\Inetpub\wwwroot\DynamicGamingSystems\com\support\modules\tickets\client_tickets.php on line 157
In fact the whole ticket handling thing at DGS seems rife with DB errors.

Sent an email about it, no response yet. It ain't looking good. :rolleyes:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Can anyone shed light on the PAB process to me?
Sorry, but I've checked my records and I have received no PM or email from you that I can see. I would have responded if I had.

In any case our general procedure is to take the PAB, look it over, and if everything is okay we forward it to the appropriate representative or, failing that, support at the casino.

If and when we hear anything meaningful back we let you know.

If we don't hear back in a reasonable time it goes into the queue for a re-try.

If we still don't hear anything then we start looking an the "Rogue" list as a possible home for the offending party (the casino, poker room, whatever) on the grounds that they're ignoring player issues.

In this particular case Top Speed bumped it over to DGS as the incident handler. From there it seems to have fallen into the void. DGS hasn't responded to my query about the situation, the ticket handling system there seems riddled with database errors and I seriously doubt there's anything going on there. In fact the first email I sent them got bumped as undeliverable.

At this point I'm re-sending the issue to Top Speed and letting them know that the thing is dead in the water as far as we can see and they need to look into that ASAP.

So, there it is.
 

Draconis

Dormant account
Joined
Dec 26, 2007
Location
US
I'm very happy to hear that the wheels are turning. Thanks for the help.

Sorry, but I've checked my records and I have received no PM or email from you that I can see. I would have responded if I had.
I only sent one short email about 3 days ago to the webmeister@casinomeister.com email address. I had filled out a PAB awhile ago for topspeedpoker. Do you have the PAB? If not let me know if you need anymore information.
 

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