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Slow Pay Netticasino.com

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Troill, Nov 2, 2012.

    Nov 2, 2012
  1. Troill

    Troill Dormant account

    Occupation:
    Student, security
    Location:
    Finland
    The operator in question is stalling with withdrawals. I initiated a withdrawal on saturday, 27th of october 2012. As per their terms, withdrawals take a maximum of 48 hours (business) to process, and an additional maximum 48 hours (business) in case documents are requested.
    The operator requested the following documents from me:
    - Scan of an identity card (passport, drivers licence) - I submitted both
    - A screenshot of my Moneybookers account - which I also submitted.
    The requested documents were submitted on monday, 29th of october, 2012.

    After I made a query about the state of the withdrawal process on tuesday, 30th of october, 2012 I found out that the Moneybookers screenshot I sent them was inadequate, as it did not show the deposit I made to the operator. Before sending in the documents, I made sure via their liveperson chat, that a screenshot of the Moneybookers front page would be adequate.

    I further queried the state of the withdrawal process on wendnesday, 31st of october, 2012 to find out that they would be in contact the following day (thursday, 1st of november, 2012).
    As I did not hear anything from them on that day, I made yet another query - only to find out that my documents needed "extra checking", and that they would be in contact on friday, 2nd of november, 2012 at the latest.
    After not hearing anything from them, I checked the situation again, to find out that this time they'd be in contact on Monday, the 5th of november, 2012.


    During the course of this situation, I've initiated most of the livechat conversations in english, only to recieve a reply in finnish instead. I've tried emailing transcripts of the latest conversations to my email address, but I havn't recieved any of them.

    As I found out, that the documents I sent them needed "extra checking", I tried asking them whether there is something wrong with those documents. First, the response I got, was that in rare cases they handle things this way, the second response was that the delay was due to a "team leader" checkup. The third answer for the delay I got was more clear cut - their payments department is backed up, followed by a statement "apparently players have won a lot of money :)"

    Quite frankly, I do not believe, that I'll be seeing that money on Monday, nor will I be hearing from them on monday either. Going by my gut feeling, I'm sure they'll find a way of keeping the money.

    And let's not be mistaken, this farce isn't due to a win measured in thousands, it's a sum of €150 they're withholding.



    I asked from their livechat, that who is in charge of running the place, and their software. It was something called Neogames.


    Thank you for anything that might result from this:(
     
  2. Nov 2, 2012
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Hi there :D

    I am not familiar with this casino.

    You are writing that it can take up to 4 business days for a withdrawal to be processed (when account verification is necessary). It has "only" been 5 business days, so you should probably wait until Monday and see what they are telling you.

    If you do not get paid next week, then you may want to file a PAB. You can read about it here: http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    I would also like to add that reputable casinos usually do not use several days to verify accounts, so you may want to take a look in the accredited section for other alternatives.
     
  4. Nov 2, 2012
  5. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    I dont know if you finnish (i am), but netticasino.com is the finnish name for onlinecasino.com basicly. Neogames is a pretty big operator and they will pay you . Their slots seem quite odd. Atleast most of them. They promise big payuts but its rare to get over 50x your betsize according to personal experience.

    However their id verification is not done properly. You dont even get an email saying that your documents were recieved nor verified. After they are however the withdraws take around 3 business days. The first withdraw is a hassle.

    I think they propably are not having cash flow issues, i think its just the id processing thats stalling. Send your documents again and wait more. If you dont get the funds, reverse back to your account and withdraw again. Ive noticed sometimes the people who pay the cashouts dont appear to look if you have provided the documents or not. So if you withdraw before your docs are verified it can be a hassle.

    Im quite sure you will get paid in the end.

    kavaman
     
  6. Nov 2, 2012
  7. Troill

    Troill Dormant account

    Occupation:
    Student, security
    Location:
    Finland
    Thank you for the answers.
    Yes, I am in fact Finnish, but I still highly dislike the fact that I don't get replied in the language I asked the question. Even more so, I'm sure they have english terms somewhere, which are the ones they actually follow, therefore, I'd value the discussion taking place in a language that everyone can understand - alas since I didn't get the transcripts to my mailbox, it's all the same:rolleyes:

    To me it seems fishy, seeing as they repeatedly stated, that we'll be in contact on day X - come day X, and no contact. Further, if I hadn't asked them about the documents, I'm fairly sure they'd still be looking at a moneybookers screenshot which they deem inadequate.

    This whole delay, and this is my personal opinion, is up to one thing and one thing only - they want me to cancel that withdrawal, and lose the money:thumbsup: What I read about this on a Finnish forum, once you cancel the cashout to get the money back into your account, it's classified as "bonus" money, which you then have to wager 20 times in order to withdraw again:D - couldn't personally find this from the terms, but then again, I wouldn't be too surprised if this in fact was the case.

    Another thing I read from those forums was a comment on their promotions - "deposit €50 a total of five times, and the 6th deposit will give you extra luck in the games":rolleyes:
    They did offer me an "extra special bonus" from their chat :D


    Practices like these are quite odd, considering that they have went as far as Finnish national television to advertise themselves to Finns.
     
  8. Nov 5, 2012
  9. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Theres no rule that you have to wager 20x again to withdraw. The system at netticasino works basicly automaticly, and if it lets you withdraw when you can withdraw.
     
  10. Nov 5, 2012
  11. Troill

    Troill Dormant account

    Occupation:
    Student, security
    Location:
    Finland
    Well, I called them today, and the response I got was that an account manager has to check my account. There was nothing wrong with the documents. The account manager just isn't "in"....
     
  12. Nov 7, 2012
  13. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    It feels like your not appreciating my help here. If you are new to online casinos they delay argue and try to avoid not paying you, unless you pay in a reputable casino like the casinomeister accredited ones. If you have broken any of their terms and conditions every casino has the right to not pay you.
    I would wait, withdraw again, wait, withdraw again, email many times, and use the chat support many times, and you will most likely get paid from this group, that is unless you have broken any of their terms. But it can be a hassle. And im afraid there is nothing much anyone of us can do to help at this stage.
    When you have a "real" problem that you havent been paid after weeks of waiting then PAB here is a very good route, but before that time has passed i wouldn't hurry feeling that they are not gonna pay you. They most likely are.
    Thats just my opinion, but ive been playing an awfully long time, i know this group about 2 years back and online in general (around 12 years).
     

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