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Question Netent technical error

Discussion in 'Online Casinos' started by samarie, Nov 4, 2014.

    Nov 4, 2014
  1. samarie

    samarie Newbie member

    Occupation:
    school assistant
    Location:
    uk
    Good afternoon,

    I was wondering if anyone has encountered a problem similar to mine and if it was resolved please.
    Last week I was playing the new south park slot when all the netent games went down for I believe an update. Since then I have been unable to access the game. All the other netent games work but with this one I just get a black screen advising me of a technical error and to return to lobby. I have queried this with the casino in question as I am able to play the game every where else. I have been advised that they can see no problem and I should clear cookies, history ect and try again. I have done all this and tried through three different browsers with no luck.
    Does anyone know whats happening.
    Thank you in advance

    Sam
     
  2. Nov 4, 2014
  3. Zabier

    Zabier Experienced Member

    Occupation:
    Writer
    Location:
    Cardiff
    Is this something that is happening on both the real money and free play versions? Which online casinos have you tried playing it at?
     
  4. Nov 4, 2014
  5. samarie

    samarie Newbie member

    Occupation:
    school assistant
    Location:
    uk
    Hi,
    This is only an issue if I want to play real money in this casino. I can play for fun all I want, and I have no problems playing it at any other casino I try for fun or real money
    Thank you

    Sam
     
  6. Nov 4, 2014
  7. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    Just tried to play DOA on Videoslots and Guts and its Dead, not alive.

    Anyone know more?
     
  8. Nov 4, 2014
  9. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    nope but it was fine over at redbet , i just logged into guts clicked it got a black page
     
  10. Nov 4, 2014
  11. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    I just checked Unibet, Netent is down, or so it seems...

    Now the question is, is it just a server issue or something "normal"
    Or... did some player with hacking skills, after getting 750 dead spins in a row on wonky wabbits, ragequit and then ddos'ed their main server? :p
     
  12. Nov 4, 2014
  13. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Doesn't work here either.

    Everything in between 50 dead spins and 2000 dead spins is quite normal in that machine. :rolleyes: I am really wondering if that RNG they use fits that game.
     
    1 person likes this.
  14. Nov 4, 2014
  15. philadelphia

    philadelphia Full Member

    Occupation:
    marriage
    Location:
    saarland
    Got the same problem at luckydino and casinocruise....all Netent games don' work at the moment
     
  16. Nov 4, 2014
  17. CasinoBen

    CasinoBen Accredited Casino Representative

    Occupation:
    Managing Director
    Location:
    Marbella
    Hi Everyone,

    I just got an email from Netent stating that they have a technical issue and the games are down. There was nothing mentioned about Wonky Wabbits being the source of the issue.

    I will give an update when i get one.

    Cheers,

    Ben
     
    3 people like this.
  18. Nov 4, 2014
  19. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    It's dead there too. I signed up thinking "at least it works somewhere" only to find the game loads but shows a zero balance.

    Judging by the time of the original post, its been down nearly four hours. Not very impressive especially given their lack of communication!
     
  20. Nov 4, 2014
  21. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    No, i'd think the O.P. was a separate issue, after all that was concerning one particular game, and only on one site too...
     
  22. Nov 4, 2014
  23. CasinoBen

    CasinoBen Accredited Casino Representative

    Occupation:
    Managing Director
    Location:
    Marbella
    Netent is back online, for us anyway.

    We tested the games and found no issues. Sorry about that, still have not heard what the cause of the problem was.

    Thanks.
    Ben
     
    2 people like this.
  24. Nov 4, 2014
  25. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    Thanks. Looks like Guts will be getting my deposit this evening!
     
  26. Nov 5, 2014
  27. samarie

    samarie Newbie member

    Occupation:
    school assistant
    Location:
    uk
    Thank you. Yes it is a seperate issue. One that has been ongoing since last week and one I am still no closer to getting resolved.
     
  28. Feb 16, 2015
  29. samarie

    samarie Newbie member

    Occupation:
    school assistant
    Location:
    uk
    Good morning
    I realise that this is an older thread now however my problem persists.
    The issue occured in October last year and I am no closer to getting a resolution. This is what happened. I started playing on the south park reel chaos slot when netent went down for an update or something. I was in the middle of a bonus round but didnt worry as this has happened before and all was back up and running with no problems. This time however I recieved a technical error message and cannot access the game. I would like to point out that this is only one game at one casino. I have been in regular contact with the casino and they have assured me the problem is with netent and have been checking with netent for me but there is no resolution yet. I personally feel that over 3 months is too long for this issue to remain and I am getting nowhere. Does any one have any experiance like this or any help they could offer. I would appreciate any feedback.
    Thank you
    Sam x
     
  30. Oct 10, 2016
  31. jkjuhlin

    jkjuhlin Dormant account PABnononaccred2

    Occupation:
    sales rep
    Location:
    sweden
    Netent error

    Hi I need help and I'm hoping there is someone who might be familiar with my experience. I was playing gonzos quest at casillion.com and the game was going like usual, ups and downs. I hit the bonus round and win 316 euro on a 1euro bet. I've won less and more than this in the past but as soon as the spins were over and was loading to the regular playing rounds, I received a technical error message and return to Lobby message. I've gotten this message in the past and whenever I do this then refresh the game, I automatically continue from where I've left off. This time was different and all my winnings were GONE. It didn't show I had just fjnished a bonus round. I contacted the casino support and they said they will be in touch with netent. I receive an email today saying netent has voided all my winnings due to an error and the decision is final !!!!!!
     
  32. Oct 11, 2016
  33. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Well that sux :( how about your game log it should be in there ?
    imagine finally hitting wild line on DOA 3000+ hit maybe and this chit happend ouch

     
  34. Oct 11, 2016
  35. jkjuhlin

    jkjuhlin Dormant account PABnononaccred2

    Occupation:
    sales rep
    Location:
    sweden
    Netent voids winnings

    In my game logs and history it shows that I won 316 but then the bet after that, it shows my balance as the same . Had 48 euro before bonus and on the bet after the bonus it shows 47. The casino refunded me my 1 euro bet. I called netent headquarters and they said they don't usually speak to private customers, only the casinos. They instructed me to contact the casino and request the reply from netent stating the reason for voiding my winnings. I did this but the casino said that I cannot get this email as there is sensitive matter involved,ftw!
     
  36. Oct 12, 2016
  37. Pokerdad

    Pokerdad Dormant account

    Location:
    Australia
    I had the same problem, I could play the free money version of the NETENT game (forget which one) and could play the real money version at other casino's
    The useless advice to clear cookies and cache, Obviously never worked. The casino never contacted me back while I was waiting for their technical team to look over it.
    I just moved to another game
     

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