Netent Issue

[Lincolnuk]

Hi guys just wondering if anyone can lend a hand of help.

I seem to be having issues loading netent games todays (uk) across all casino,s just wondered if anyone was having the same issues

 

[ed skull murphy]

Yep, I had the same thing with Live Casino, it started on the latter part of the 18th December, (I had been playing earlier that day), and was still down this morning. It now seems to have righted itself.

I complained to a couple of casinos, and also sent an email to Netent, but Netent sent me an automated reply that they cannot deal with player issues (???)

I just played roulette there again, so it seems to have been sorted out.

Are you using Mac OS X?

 

[Lincolnuk]

Running on W10, They ran first thing this morning and now non will

 

[ed skull murphy]

Running on W10, They ran first thing this morning and now non will

It is certainly rather strange, are you playing slots or Live Casino?

 

[Lincolnuk]

Trying to load slots

 

[Nicola]

Seems to be a brower issue for me. Firefox and Chrome fail to load many NetEnt games where Internet Explorer works fine.

Quite possible a security update somewhere has messed things up.

 

[ed skull murphy]

It has just gone again. I had a nice win about fifteen minutes ago and now the live casino won't load, not saying that the two are related, just that it was up and running and now it's not. I'm puzzled.

 

[emmao]

Seems to be a brower issue for me. Firefox and Chrome fail to load many NetEnt games where Internet Explorer works fine.

Quite possible a security update somewhere has messed things up.

Same thing here! Had to re-allow flash on websites for the games to load.

 

[Lincolnuk]

Came on for a while last night but non loading again this morning, No issue with any other game provider just netent Games. On the bright side playing other platforms is proving how poor netent as become regarding RTP. My cash is going further

 

[AlexJamesSmith]

Yeah, apparently someone won more than 110X on Finn and the Swirly Spin of shit, and the NetEnt systems crashed - they never anticipated anyone getting higher than 100X.

 

[Lincolnuk]

higher than 100x, Lucky sod i dance at 5x

 

[brianmon]

I can't get any NetEnt HTML5 games to load, on ANY site (the older flash games work fine)

I've tried 4 different browsers on 2 different computers, cleared cache etc, disabled antimalware, disabled ad blocker and updated everything I can find, which needed updating.

All i get is a blank black rectangle.

I do get the little message at the bottom of the screen "waiting for casinoname-static.casinomodule.com" which is there for about 10 seconds, which is longer than normal. But then nothing.
like it can't connect to the NetEnt server, and just gives up.


After trying to load the Bloodsuckers battle at Videoslots, and reading the chat it seems like some others are having issues too. but not everyone

 

[ed skull murphy]

Yep, Live Casino is still not responding. Now into the fifth day for me, it came back very briefly a couple of days ago.

 

[PaaskeDenmark]

I can't get any NetEnt HTML5 games to load, on ANY site (the older flash games work fine)

I've tried 4 different browsers on 2 different computers, cleared cache etc, disabled antimalware, disabled ad blocker and updated everything I can find, which needed updating.

All i get is a blank black rectangle.

I do get the little message at the bottom of the screen "waiting for casinoname-static.casinomodule.com" which is there for about 10 seconds, which is longer than normal. But then nothing.
like it can't connect to the NetEnt server, and just gives up.


After trying to load the Bloodsuckers battle at Videoslots, and reading the chat it seems like some others are having issues too. but not everyone

I am having same issues so frustrating. Maybe its just an early block for UK as they are pulling all slots for uk maybe. If netent is not interest in helping on these issues then might as well stop playing their slots. (shame as i enjoy several of them)

But also to add to this that black rectangle screen where that waiting for casinomodule if you highlight hold mouse left down top left corner there is a error code looks like this. Its slightly different for each slot)

An error occurred while processing your request.

Reference #97.24a71002.1514045292.cef17ca

This is from starburst.

 

[Jd666]

All fine here except I struggled to get the Gonzo battle to load a few nights ago.

On Windows 7 using Firefox

 

[Lincolnuk]

Seems to have started when Netent started to change its software in preperation to the flash redundancy

 

[PaaskeDenmark]

I just used HOLA VPN or ip change and even when using UK as its my country of residence. IT now works so surely this is account specific (IP address) (IP Range)

 

[ed skull murphy]

I just used HOLA VPN or ip change and even when using UK as its my country of residence. IT now works so surely this is account specific (IP address) (IP Range)

Thanks Paask, that is really good information, but why should it be necessary? Do Netent not want any customers? Every other live games provider works flawlessly, where I'm at.

 

[Nicola]

Whenever I load up Dead or Alive at any casino I get the old version back. Happy days, just a shame that 90% of other NetEnt slots are dead still.

 

[brianmon]

I just used HOLA VPN or ip change and even when using UK as its my country of residence. IT now works so surely this is account specific (IP address) (IP Range)

Yep, that worked for me too, even using a (different) UK IP address through the VPN, which is where I am anyway

 

[Lincolnuk]

Played fine most of yesterday, this morning just black... time to jack n netent i think. why feed a platform that as clearly showed no help or past any ideas forward to its UK players having this issue

 

[goatwack]

Netent games not working/ possibly being pulled for the UK? Please say it isn't so.

 

[raas]

They do work for me just fine. Using windows 7.For now i would stay calm and assume something went wrong on their side.

 

[Lincolnuk]

Not been been pulled, Just a few in Uk having issue with them dropping out. Ill add not everyone but looking round the net it seems to be a bit more widespread than i first thought. Think a few have got a bit XXXX off about netents responce regarding this issue

 

[Lincolnuk]

They do work for me just fine. Using windows 7.For now i would stay calm and assume something went wrong on their side.

Its been on and off for about 10 days now, i have a few friends near by one who is having the same issue and the other aint