NetEnt / AllBritish - error playing BJ - kicked out with table unavailable

Cookiemaker1

Dormant Account
Joined
Sep 18, 2020
Location
UK
Hi,

They’re looking at it at AllBritish casino so this is more me asking what is the most likely outcome.

I played some blackjack at allbritishcasino and made a bet for £2400, then right when the game started I got kicked out with a message “this table is unavailable” I couldn’t screenshot it, it redirected me instantly to the homepage. I did however, lose my the money from the balance.

now they’re looking into it and have just contacted the game provider, there’s no outcome on the allbritish history but I was wondering if anyone has had this experience before and knew the most likely outcome?
 

Kenji85

Experienced Member
Joined
Apr 25, 2020
Location
Cork
Not personally as I don't play table games but a good friend who I trust had a similar experience on roulette. It was also L&L group. The money was credited back to his account an hour later and the excuse given was game malfunction.

I would be fairly confident you'll get it back soon
 

Cookiemaker1

Dormant Account
Joined
Sep 18, 2020
Location
UK
Not personally as I don't play table games but a good friend who I trust had a similar experience on roulette. It was also L&L group. The money was credited back to his account an hour later and the excuse given was game malfunction.

I would be fairly confident you'll get it back soon
It’s been 3 days for me now.
 

L&L-Jan

Accredited Casino Representative
Joined
Jun 15, 2013
Location
Malta
I'm checking if we can roll back the bet without the help of net ent....

So bottom line what most likely happened is that the scanner on the shoe missed a card or misscanned a card and then the game is cancelled.

Kr. Jan
 

Cookiemaker1

Dormant Account
Joined
Sep 18, 2020
Location
UK
I'm checking if we can roll back the bet without the help of net ent....

So bottom line what most likely happened is that the scanner on the shoe missed a card or misscanned a card and then the game is cancelled.

Kr. Jan
Okay, if that’s what the issue was it’d be great. Thank you.
 

L&L-Jan

Accredited Casino Representative
Joined
Jun 15, 2013
Location
Malta
Sorted mate, funds are back in your account. Also informed Net Ent to close the ticket.
 

L&L-Jan

Accredited Casino Representative
Joined
Jun 15, 2013
Location
Malta
Anytime! Issue like this can always occur unfortunately. Next time feel free to PM as we do not need Net Ent's help with these particular problems.
 

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