Neteller

irebal

Dormant account
Is anyone other than me having problems doing Neteller transactions? I've had most go thru without a hitch , but 3 of them this week have had that problem where it says on the casino end that there was a problem, but the money is deducted out of neteller. It's starting to get annoying....
 

lanidar

Dormant account
irebal said:
Is anyone other than me having problems doing Neteller transactions? I've had most go thru without a hitch , but 3 of them this week have had that problem where it says on the casino end that there was a problem, but the money is deducted out of neteller. It's starting to get annoying....
I've made 3 deposits into casinos to play BJ and 2 deposits into casinos to play poker.
Not a hitch.

As I have always suggested...
Phone or email:

Colin Francis
VP of Security, Compliance and
Customer Service, North America
Toll Free: 1.888.258.5859 ext. 3600

colin@neteller.com
 

Simmo!

Moderator
Staff member
I've had this at least 6 times in the past month. It seems to be since the upgrade before last that its been happening. I got worried so with the kind assistance of a casino well-known in these parts, i checked every one of over 230 NETeller transactions i made to see if they had gone in. The only problems had occured sine the upgrade early December (i think) when Spearmaster first posted that warning thet there were problems. Its sill happening now as you point out.

Its a big issue that needs to be resolved as no-one tells you the money is gone. You have to check yourself.

Cheers

Simmo!
 

irebal

Dormant account
yuck

It seems this is still an issue...I had a transaction that didn't go through this morning. Typically when it happens the casinos have been pretty quick about manually crediting the amounts (usually about 30 mins from emailing them).
This was a new casino for me, so I contacted Neteller, got the transaction code and sent it to the casino....this was the reply email:

I have forwarded the details you provided to our financial department and we will contact you as soon as possible with their resolution.

Please note that since processing investigations often require that we contact banks or processing companies in various countries and time zones, it may take up to 48 hours during working days to gather all the necessary information.


They sent me an email initially asking for more details..the date, time, etc...then this second one mentioning a 48 hour wait while they investigate. It seemed like it was a new thing for them...and I was thinking, surely I'm not the first person it's happened to with them? I know it will be credited eventually, but 48 hours is yucky. I wish Neteller would get whatever is causing this ironed out :(
 
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