- Joined
- Dec 5, 2005
I just got off the phone with Neteller again and I'm very frustrated.
A few months ago, I had an account with Neteller that was in VIP status. I play a lot of poker, and I gamble online a decent amount as well so I'm sure I rack up tons of fees with my Neteller account and have earned them a lot of money. I also have had transfers to some poker buddies of mine to help them get started playing poker, casinos etc and they've paid me back, so they've gotten a good amount out of me in transfer fees too.
In June I checked my Neteller account from San Francisco (I took my boyfriend there for his birthday to see a soprano in Joan of Arc that he really liked but has never seen since he's an opera singer). When I came home, my Neteller account as well as my boyfriend's Neteller account and the account of two of my good friends who I most frequently peer to peer with were unexpectedly locked. When we called Neteller they told us there was a strong link to an account that had fraudulent activity, and that we'd be contacted once they had resolved the issue with the fraudulent account. One of those two friends was persistent with them for a week or so, and finally managed to get to talk to someone in the investigations department who asked them several questions about their credit history, social security stuff, etc and he faxed them some scans. I'd guess his license, social security card, utility bill or things of that nature. I made the mistake of waiting a few weeks before calling (I didn't really have anything pressing to do, and I wasn't gambling at the time). I personally have sent in my license, and would be perfectly willing to send in a social security card, passport scan, birth certificate or whatever it is that they need or want to reopen my account.
NOW, Neteller's investigations team (who apparently is the team that decides whether or not my account can be opened) refuses to take calls, and I've been promised countless times that I would be called or emailed etc. The person who is in charge of my account is a woman named Brittany who has sent me perhaps two emails in response to the at least ten emails I've sent. I think I managed to talk to her on the phone once right after the situation happened, but now she ignores every phone call and email and won't unlock the account. This seems ridiculous and they claim the issue is still outstanding.
ITS BEEN FIVE FREAKING MONTHS!!!
Even more infuriating is I now know exactly what the problem is. Back then I used a security program a friend recommended called "Anonymizer" which basically is a firewall and uses an anonymous proxy to protect your computer. My friend who was very good with computers suggest I install and run it to protect myself if I was going to be gambling online and it made sense to me that it would help protect my Neteller details etc. I've really begun to educate myself about these kinds of things since the Neteller issue and because I had a couple of my casino accounts temporarily locked when I logged in while the program was running (I will point out that ALL of them unlocked my account after I sent in identification, documents, and talked to them on the phone). Since then I just use a firewall and stay the hell away from proxies since I've had too many headaches to count from using the Anonymizer program. My friend's account who got locked had the exact same issue and its the only reasonable reason I can think that my Neteller account is now locked.
I've called everyday this week asking to talk to the investigations team and have been repeatedly promised a call or email back which I haven't gotten at all. Today was the first response investigations gave me which was basically a form letter, and it took me fifteen minutes of almost yelling at a customer service manager to even get that. I had to get off the phone because I was too upset about how stupid this whole issue is that I just kept going around in circles with them.
I wouldn't even care except that I can no longer use Firepay (closed to US citizens now) and Click2Pay which seems to be the only other relevant provider isn't accepted by my new favorite casino since 32red closed to the US.
I tried to contact the Neteller contact on here, but you apparently have to be a software provider, webmaster, or affiliate program manager to talk to him.
A few months ago, I had an account with Neteller that was in VIP status. I play a lot of poker, and I gamble online a decent amount as well so I'm sure I rack up tons of fees with my Neteller account and have earned them a lot of money. I also have had transfers to some poker buddies of mine to help them get started playing poker, casinos etc and they've paid me back, so they've gotten a good amount out of me in transfer fees too.
In June I checked my Neteller account from San Francisco (I took my boyfriend there for his birthday to see a soprano in Joan of Arc that he really liked but has never seen since he's an opera singer). When I came home, my Neteller account as well as my boyfriend's Neteller account and the account of two of my good friends who I most frequently peer to peer with were unexpectedly locked. When we called Neteller they told us there was a strong link to an account that had fraudulent activity, and that we'd be contacted once they had resolved the issue with the fraudulent account. One of those two friends was persistent with them for a week or so, and finally managed to get to talk to someone in the investigations department who asked them several questions about their credit history, social security stuff, etc and he faxed them some scans. I'd guess his license, social security card, utility bill or things of that nature. I made the mistake of waiting a few weeks before calling (I didn't really have anything pressing to do, and I wasn't gambling at the time). I personally have sent in my license, and would be perfectly willing to send in a social security card, passport scan, birth certificate or whatever it is that they need or want to reopen my account.
NOW, Neteller's investigations team (who apparently is the team that decides whether or not my account can be opened) refuses to take calls, and I've been promised countless times that I would be called or emailed etc. The person who is in charge of my account is a woman named Brittany who has sent me perhaps two emails in response to the at least ten emails I've sent. I think I managed to talk to her on the phone once right after the situation happened, but now she ignores every phone call and email and won't unlock the account. This seems ridiculous and they claim the issue is still outstanding.
ITS BEEN FIVE FREAKING MONTHS!!!
Even more infuriating is I now know exactly what the problem is. Back then I used a security program a friend recommended called "Anonymizer" which basically is a firewall and uses an anonymous proxy to protect your computer. My friend who was very good with computers suggest I install and run it to protect myself if I was going to be gambling online and it made sense to me that it would help protect my Neteller details etc. I've really begun to educate myself about these kinds of things since the Neteller issue and because I had a couple of my casino accounts temporarily locked when I logged in while the program was running (I will point out that ALL of them unlocked my account after I sent in identification, documents, and talked to them on the phone). Since then I just use a firewall and stay the hell away from proxies since I've had too many headaches to count from using the Anonymizer program. My friend's account who got locked had the exact same issue and its the only reasonable reason I can think that my Neteller account is now locked.
I've called everyday this week asking to talk to the investigations team and have been repeatedly promised a call or email back which I haven't gotten at all. Today was the first response investigations gave me which was basically a form letter, and it took me fifteen minutes of almost yelling at a customer service manager to even get that. I had to get off the phone because I was too upset about how stupid this whole issue is that I just kept going around in circles with them.
I wouldn't even care except that I can no longer use Firepay (closed to US citizens now) and Click2Pay which seems to be the only other relevant provider isn't accepted by my new favorite casino since 32red closed to the US.
I tried to contact the Neteller contact on here, but you apparently have to be a software provider, webmaster, or affiliate program manager to talk to him.
