1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
  3. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice

BGO Exclusive Promo: 25 free spins with No Wagering on Archangels Salvation

Get Up to 25 free spins on Archangels: Salvation
No wagering requirements and No Max Win cap!

New Depositing players ONLY.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Neteller woes:

Discussion in 'Other Complaints' started by BBKPoker, Nov 16, 2006.

    Nov 16, 2006
  1. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    I just got off the phone with Neteller again and I'm very frustrated.

    A few months ago, I had an account with Neteller that was in VIP status. I play a lot of poker, and I gamble online a decent amount as well so I'm sure I rack up tons of fees with my Neteller account and have earned them a lot of money. I also have had transfers to some poker buddies of mine to help them get started playing poker, casinos etc and they've paid me back, so they've gotten a good amount out of me in transfer fees too.

    In June I checked my Neteller account from San Francisco (I took my boyfriend there for his birthday to see a soprano in Joan of Arc that he really liked but has never seen since he's an opera singer). When I came home, my Neteller account as well as my boyfriend's Neteller account and the account of two of my good friends who I most frequently peer to peer with were unexpectedly locked. When we called Neteller they told us there was a strong link to an account that had fraudulent activity, and that we'd be contacted once they had resolved the issue with the fraudulent account. One of those two friends was persistent with them for a week or so, and finally managed to get to talk to someone in the investigations department who asked them several questions about their credit history, social security stuff, etc and he faxed them some scans. I'd guess his license, social security card, utility bill or things of that nature. I made the mistake of waiting a few weeks before calling (I didn't really have anything pressing to do, and I wasn't gambling at the time). I personally have sent in my license, and would be perfectly willing to send in a social security card, passport scan, birth certificate or whatever it is that they need or want to reopen my account.

    NOW, Neteller's investigations team (who apparently is the team that decides whether or not my account can be opened) refuses to take calls, and I've been promised countless times that I would be called or emailed etc. The person who is in charge of my account is a woman named Brittany who has sent me perhaps two emails in response to the at least ten emails I've sent. I think I managed to talk to her on the phone once right after the situation happened, but now she ignores every phone call and email and won't unlock the account. This seems ridiculous and they claim the issue is still outstanding.

    ITS BEEN FIVE FREAKING MONTHS!!!

    Even more infuriating is I now know exactly what the problem is. Back then I used a security program a friend recommended called "Anonymizer" which basically is a firewall and uses an anonymous proxy to protect your computer. My friend who was very good with computers suggest I install and run it to protect myself if I was going to be gambling online and it made sense to me that it would help protect my Neteller details etc. I've really begun to educate myself about these kinds of things since the Neteller issue and because I had a couple of my casino accounts temporarily locked when I logged in while the program was running (I will point out that ALL of them unlocked my account after I sent in identification, documents, and talked to them on the phone). Since then I just use a firewall and stay the hell away from proxies since I've had too many headaches to count from using the Anonymizer program. My friend's account who got locked had the exact same issue and its the only reasonable reason I can think that my Neteller account is now locked.

    I've called everyday this week asking to talk to the investigations team and have been repeatedly promised a call or email back which I haven't gotten at all. Today was the first response investigations gave me which was basically a form letter, and it took me fifteen minutes of almost yelling at a customer service manager to even get that. I had to get off the phone because I was too upset about how stupid this whole issue is that I just kept going around in circles with them.

    I wouldn't even care except that I can no longer use Firepay (closed to US citizens now) and Click2Pay which seems to be the only other relevant provider isn't accepted by my new favorite casino since 32red closed to the US.

    I tried to contact the Neteller contact on here, but you apparently have to be a software provider, webmaster, or affiliate program manager to talk to him.
     
  2. Nov 16, 2006
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Comes as no surprise.

    Neteller CS is crap at the best of times, sometimes it gets REALLY bad!!!!

    I have had countless ignored E-mails, and have found the phone line permanently engaged at times. However, there is NO excuse for deliberate rudeness on the part of the CS, and the inefficiency of taking 5 months to investigate what should be a simple matter of obtaining and verifying the documents.
    Neteller may well soon be closing ALL US accounts, and they may have already decided they will no longer work with US customers whose accounts are already closed or locked as they believe that they would be in breach of the new law.
    if you have funds in the Neteller account, you should demand their return or complain to the bank from which the Neteller account was originally funded.
    If the account is locked and empty, I expect this will be a fight you cannot win until the legal position regarding Poker has been clarified. Neteller will then have to implement procedures to allow Poker deposits, but not for casinos, and this will not be easy.

    Neteller is based on the Isle of Man, and is regulated by the UK FSA, which also has to abide by EU standards. This is probably a place to make a complaint of last resort. You could even complain that Neteller are acting in an unproffessional manner with your issues even if no money is at stake. You will not be covered by the compensation scheme, however, Neteller is expected to provide a secure and proffessional service to ALL customers, not just those will a regulator who can give them a swift kick up the ass.
     
  4. Nov 16, 2006
  5. wangpoker

    wangpoker Full Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    Neteller may lock your account when
    1. transfer money to other accounts with the same IP
    2. log into your account in a different region.

    My Neteller is also VIP and was locked once because I transfered money to my friend on the same computer with the same IP.

    I called Neteller before I logged into my Neteller account when I went to China.

    I sent the scanned air ticket to partypoker in order to play poker there.
     
  6. Nov 16, 2006
  7. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    Yeah, I got my account locked once like two years ago when I xferred a buddy over at my house, and they unlocked it with a simple phone call and an explanation not to login from the same internet connection when transferring money. That wasn't the situation for this problem. I've never had the account locked from being out of state, but they did email me when I logged in a couple of times from New York and ask when I was returning.

    Also, they've been pretty diligent about sending me any funds that are in the account. Even last week a casino decided to pay my Neteller instead of the Click2pay account I had chosen and they had no problem cashing it out to my attached bank account.
     
  8. Nov 16, 2006
  9. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    omg, you have to be kidding me. This place will accuse you of fraud, but yet they will send money from the account to you?

    I'd clear all my money out of there and close the account, but that's just me.

    Sounds like there's a bunch of tards working there.
     
  10. Nov 16, 2006
  11. wangpoker

    wangpoker Full Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    this place may send the money over his/her deposit to his/her neteller.
    it's reasonable. :)
     
  12. Nov 16, 2006
  13. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    No, I was talking about Neteller accusing them with fraud, but yet will send money in the account to their bank.
     
  14. Nov 17, 2006
  15. wangpoker

    wangpoker Full Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    that's weird
     
  16. Nov 17, 2006
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Regulation


    More likely that it is because Neteller is REGULATED. In law, an accusation is just that, they have to assume innocence till the accusation is proven. Thus any money that comes in from regular sources is not in question, and will be forwarded. They might hang on to peer to peer transfers as this seems to form part of the problem.

    If Neteller pay all balances and lock the account, this is not against the regulatory rules if they have reasonable grounds to believe you are not using the service properly. The basis for the regulation is to ensure that customers do not lose their money, and it is accepted that banks can reject customers provided they do not have a monopoly in EUROPE of a particular service (Neteller don't, main competition is Click2Pay and Moneybookers). Other posters have stated that Click2Pay will continue to serve the US customer base. It may be worth looking into this as a long term alternative.
    If you want to use peer to peer services there is PayPal (eBay), so long as they do not believe it is related to gambling, it should be fine. (Click2Pay may also offer this at higher account levels).
     

Share This Page