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Neteller verification farce!

Discussion in 'Online Casinos' started by KasinoKing, Nov 17, 2008.

    Nov 17, 2008
  1. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    For about 2 months Neteller had a notice on their welcome screen saying "Some members will be required to re-verify their details on their Neteller account. If you get sent an e-mail, please respond ASAP" (or words to that effect).

    Well I never got an e-mail, so I did nothing.

    Then on the cut-off date of Nov-11 - Bam! I can't get straight into my account - instead the welcome screen says "Verification Required"

    Obviously I'm pissed, but I e-mailed them the required documents right away.

    Now, six days later, nothing has changed. Same verification message... :mad:
    So I go to live chat (normally instant) to find out what's happening... see the size of the queue!

    View attachment 14821

    I guess they're pretty busy trying to sort out their latest major screw-up!!
    :lolup:

    Anyone else in this boat with me?
     
    1 person likes this.
  2. Nov 17, 2008
  3. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    I just tried logging in and my account is blocked and they never bothered to e-mail me about it, yet they send me all sorts of super VIP promotions. As my Neteller balance is something like 8c, I don't think I will bother.
     
  4. Nov 18, 2008
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Well, I did get an e-mail and a timely reminder for me to verify my account though I didnt as I dont use it anymore.

    KK, that's a brilliant way for casinos to claim they have live chat (when they actually have none) by putting you away as you dont want to wait for so long.
     
  6. Nov 19, 2008
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Bloody Hell:eek:

    Neteller just plumb new depths of incompetence.

    That screenshot PROVES they have cut off a whole load of accounts that have not been verified because customers ACTUALLY FOLLOWED THE GODDAMN INSTRUCTIONS, and didn't contact them unnecessarily when the message appeared. Now, Neteller will be so busy cleaning up this mess that CS for other unrelated matters will be p*** poor for days (weeks maybe).

    How the heck does an IOM registered company and one "regulated" by the UK get away with this, after all, they do say they are NOT a bank, nor a Casino:rolleyes:

    I was "verified" in the last purge, and managed to log into my Neteller yesterday, but maybe I had better go check again right now:p
     
  8. Nov 19, 2008
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I think I'm about 95th in the livechat queue at present, with only another 101 minutes to go before I can ask a couple questions from Net+Prepaid Card Support.

    Got the card, got the PIN, activated the card as per instructions....I'm thinking "this is all coming together quite well."

    Card activated, off I go to load the card.

    Big problem. The withdrawal still has the old expired (in October for chrissakes) Globewallet card number and therefore the last six digits of the new card don't work.

    So here I sit with my shiny new card, unable to load it with cash....and only 100 minutes to go .....
     
  10. Nov 19, 2008
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It's totally pathetic.

    My card expired a couple of months ago. In order to renew it, I had to send in a load of documents - including my work permission paperwork showing I was a resident of this place. That was weeks ago. Since then, I've resent the docs twice hoping they would respond - they finally did today after I mentioned the next email was going to Neteller's CEO. Now they say they have to call me to verify everything.

    And I have a 6 year old VIP account :D

    Some VIP treatment. :thumbsup:

    Should I PAB, or would I be wasting my time :p
     
    1 person likes this.
  12. Nov 20, 2008
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You could try a PAB to the IOM regulator and the FSA. It will probably take longer to investigate than a complaint to Malta though.

    Interestingly, I have just had a couple of offers from an eWallet solution called Ivobank. Unlike Neteller, it is a "proper" bank, based in London, and presumably regulated by the FSA. It even pays INTEREST on your funds while they sit waiting. Unlike a bank though, they are designed SPECIFICALLY for online gambling use, with deposits made with a virtual VISA card.
    They seem to be in partnership with Webbet, and their Old Chicago casino. Unfortunately, this currently seems the only one accepting Ivobank, but maybe I have misunderstood, and maybe it is ALL casinos that accept VISA will just as easily accept the Ivobank one.

    Neteller at long last seems to have some viable competition, and if Ivobank lives up to the launch promises, it could end up draining customers from Neteller. Certainly, VIP Neteller players who tend to hold a large balance will be attracted by the offer of payment of interest. The other factors will be the ease of use, and acceptability of their card to pay for things OUTSIDE of online gambling, including withdrawing cash without excessive fees.

    If I have an idle moment, I will look more closely at what Ivobank has on offer, and how it compares to being a Neteller VIP.

    When I was "verified", I had to tell them what I was using Neteller for:confused:


    I was severely tempted to reply - "what do you F&^%$ THINK I use Neteller for you <............>)". I showed restraint, and gave them one of those general answers that some CS are adept at, and simpy stated "for making deposits to, and withdrawals from, online casinos".

    They had vaguely accused me of using Neteller for "illegal business purposes", so what am I, a ****** American now:D

    Perhaps the Meister's troubles are down to this, being a Californian, they probably suspect him of being a US resident operating an address of convenience in Bierland in order to continue gambling:p

    Well, NEXT tiime they do one of these, lets ALL swamp their CS, and if they tell us it wasn't necessary because we hadn't been asked, we can show them what happened THIS time when players who "were not asked" got their accounts frozen without notice (actually, this itself might be a breach of the IOM and FSA regulations, and maybe PAB about THIS, rather than the requirements themselves). Normally, customers are required to be given reasonable notice of such a ROUTINE locking, and immediate action is ONLY expected where there is evidence of ongoing suspicious activity, where a warning might assist the completion of a crime, and loss of evidence.
     
  14. Nov 20, 2008
  15. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    Bein in the USA I can
    to this day log in to my
    Neteller account that
    was supposed to be locked
    don't know why but I can


    weird

    Cindy
     
  16. Nov 20, 2008
  17. EasyRhino

    EasyRhino Dormant account

    Occupation:
    Analyst
    Location:
    San Diego
    Wow, for a service that works smoothly "when it works" it's amazingly how poorly it fails when it doesn't.
     
  18. Nov 20, 2008
  19. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    got a call from neteller a couple of weeks ago, I need to send them docs but but as usual, funds will come and go, just no visa card until docs sent
     
  20. Nov 20, 2008
  21. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth

    Ivobank is part owned by the Mansion people - the Sampoerna family.

    You must register/login in order to see the link.
     
    Last edited by a moderator: Nov 20, 2008
    1 person likes this.
  22. Nov 20, 2008
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    I see,

    I might as well start using my Cahoot account then, with it's REAL VISA debit card, as it seems to work much the same as Ivobank, but offers more interest. I can move money from Cahoot savings to Cahoot current in an instant, and it seems Ivobank is not expecting "high rollers", but average Joes with around 1000 on deposit.
    The important question is withdrawals, can winnings return through the virtual VISA card, or is another method needed, which casinos are likely to INSIST is a cheque.

    It seems to work like Click2Pay in one respect, in that the actual card details are never seen by the merchant, however, here is another problem, how does one complete the obligatory faxback form, and send front and mack of their Ivobank VIRTUAL VISA card.

    So far, only Old Chicago casino seems likely to understand, since they and Ivobank are currently being co-promoted to me.
     
  24. Nov 21, 2008
  25. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    This Neteller stuff is getting more and more confusing. After one Neteller CS person confirmed yesterday that my account is all verifies and the message is a mistake, today I got an e-mail, the first one, that I need to verify my account.

    Should I PAB for this level of incompetence?
     
  26. Nov 21, 2008
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Would it make a difference:rolleyes:

    Neteller have now launched one of it's VIP Cashback promotions, yes, of the type that caused all that trouble between one player and BoDog, who charged them $10,000 for "abusing the NETELLER promotions" using their BoDog account.

    These promotions generate a conflict between Neteller and the Merchants, although most do not take the drastic action bodog did last time.
    There is now a list of EXCLUDED MERCHANTS, and it seem MOST are poker sites. The conflict is simple, Neteller are encouraging VIPs to "churn" their funds through casinos, but this makes CASINOS pay more FEES to Neteller than they might were there NOT this incentive to "churn" funds given to players. Neteller makes quite a profit out of this, as the 0.5% cashback is only a small slice of what they could be charging the merchants.

    This may well end up being another farce, with casinos who are in the scheme suffering an increased churn rate, as players move their playing funds around more than they otherwise might.

    Pity that a whole bunch of you can't take advantage of this because of the PREVIOUS farce over verification:mad:
     
  28. Nov 22, 2008
  29. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    (No) progress report

    72 hours on and I still have heard nothing from Neteller Net+ Prepaid. See previous post #5

    I gave up on the live chat after waiting in the queue for over an hour, and resorted to email and filling in the Support field within the website.

    Three emails and two website requests for advice and no response.

    Neteller Support must be in big trouble....
     
  30. Nov 22, 2008
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Worse for them, these are not "expendable" Americans or Canadians, these are customers from closer to home, and if they are in too deep, the IOM may have to intervene as it could bring the credibility of IOM Financial regulation into disrepute, not good for a tax haven.
    UK customers can also complain to the FSA, however, despite Neteller's claim on the website, they are NOT "regulated", they hold an EXEMPTION from many of the rules, under the "small emoney issuer" rules. The 50,000 FSA compensation scheme DOES NOT APPLY to funds in Neteller, and with the recent meltdown in the banking system, "deposits held in trust" are nowhere NEAR an equivalent level of protection, and if Neteller had any of the money in an Icelandic bank, they have probably lost it anyway, as being a business, they do not get compensation under the system for RETAIL depositors.
    The ONLY protection available covers the first 1000 of funds in Neteller, nowhere near the 50,000 that would be protected in, for example, Ivobank;)
     
  32. Nov 22, 2008
  33. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    The reputation of IOM financial regulation went down the drain with Kaupthing Singer & Friedlander Isle of Man.

    Neteller is properly authorised as an e-money issuer, it is definitely not a small e-money issuer, . (Small e-money issuers are limited to 150 per account and 5000000 in total in most cases or 10000000 in certain cases.) You seem to be confusing it with Youteller, which claimed that its small e-money certificate meant some kind of regulation or approval by the FSA, when it is exactly the opposite, it confirms exemption from FSA regulation.

    My Neteller balance is under $1, so I feel quite adequately protected.
     
  34. Nov 23, 2008
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Whatever the technicalities, funds in Neteller are protected up to a far lower limit of 1000 under the compensation arrangements. Neteller have a "work around", in order to hold large balances, you have to become "extended" or "vip". You then have to sign a disclaimer, where you are supposed to say you understand that the FSA scheme covering 35000, now 50000, does not apply to your funds with Neteller, but that an "equivalent scheme" operates with deposits held "in trust" should Neteller itself go bankrupt. Most VIPs probably just ticked the box without reading all that legalese:D

    This was all introduced when Neteller moved its official HQ (for regulatory purposes) from Canada to the IOM. There followed a WEEK of farce where MY Neteller account was locked overnight because they had a big technical cock-up porting UK held accounts from Neteller, to "Neteller UK" where they were held under the new regulatory rules. It wasn't supposed to happen that way, UK customers had time to sign the new agreement (tick an online form), and send in any necessary documents. For me, this was all done, and Neteller told me I was "good to go" from day one. It then all went pear shaped, just like this latest episode.
     
  36. Nov 23, 2008
  37. HUNTS!!!!!

    HUNTS!!!!! Dormant account

    Occupation:
    another
    Location:
    UK
    i received the e-mail saying it was that time of year again to verify my account by a certain date................i never did and i still have full access to my account!!:D
     
  38. Nov 23, 2008
  39. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    You dont need to load the new card , it is actually better than the old one ... just use it as a debit card and it comes off your balance with no fees
    You pay a fee for cash withdrawals though

    Doesn't excuse the crap CS

    WAYLANDER
     

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