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Neteller problem

Discussion in 'Online Casinos' started by vinylweatherman, Apr 26, 2006.

    Apr 26, 2006
  1. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Is anybody finding problems loading the Neteller site today.
    The scheduled maintenance was Monday, but I cannot so much as load the home page let alone the login page. I have tried again to no avail.
    It can't be internet related as I can look at other sites and access all my casinos.
    I have heard nothing from Neteller, nor seen anything on a casino "message of the day" about this.
     
  2. Apr 26, 2006
  3. cheekymonkey

    cheekymonkey Ueber Meister

    Occupation:
    Loser
    Location:
    Back at my mums
    Im in - albeit a bit slow.
     
  4. Apr 26, 2006
  5. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Yeah you get in if you wait forever. Noticed some new graphics - dunno if that was today or not.
     
  6. Apr 26, 2006
  7. Darem1

    Darem1 Experienced Member

    Occupation:
    I was an accountant in a previous life
    Location:
    Florida
    I can't get in either. Happy to know it isn't a problem with the firewall here preventing me from viewing my Neteller account. I have to monitor it carefully. Thanks for the heads up.
     
  8. Apr 26, 2006
  9. lydia

    lydia Dormant account

    Occupation:
    Administrative
    Location:
    Europe
    I have problems too. First, it was very slow all day, and now I can't get any connection at all. :confused:
     
  10. Apr 26, 2006
  11. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    What a hassle. Twice today I've had to ask that a casino manually credit my Neteller deposit because of this timeout problem.
     
  12. Apr 26, 2006
  13. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    Neteller support just told me that their technicians are working on the problem and that is should be fixed within a couple hours.
     
  14. Apr 26, 2006
  15. CasinoForumu

    CasinoForumu Dormant account

    Occupation:
    Manager
    Location:
    Bursa
    I am still waiting to deposit goldtiger with neteller for 2 days.Now I can login to neteller byt still cant able to deposit to some casinos.
     
  16. Apr 26, 2006
  17. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    All sorted :)
     
  18. Apr 26, 2006
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    ?

    If Neteller have stopped you from depositing at Golden Tiger you should fly over to Canada HQ and thank them personally!
     
  20. Apr 26, 2006
  21. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I still can't get past the log in page.
     
  22. Apr 27, 2006
  23. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Ah it was wickedly quick here in Blighty. Maybe i just caught it at a good moment.
     
  24. Apr 27, 2006
  25. Reef

    Reef Dormant account

    Occupation:
    Student
    Location:
    USA
    it's up.. but slow
     
  26. Apr 27, 2006
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Damn!

    Working slowly, but the bit that requests withdrawals to my bank is still broken.

    Was it take your kids to work day there?:D
     
  28. Apr 27, 2006
  29. TheBloke

    TheBloke Dormant account

    Occupation:
    Database programmer
    Location:
    London
    They really are useless wankers.

    Not only do they do a major upgrade during the middle of the day, resulting in hours of downtime, they then decide to arbitrarily disable a very important feature without any prior notice. To top it off, they can't even put up a proper error message informing users that the feature is gone - you get a crappy Cold Fusion error and have to email support to find out what is going on.

    I emailed support about the broken bank transfer and was told "Due to a site upgrade last night some options are currently not available. " Well that's nice. Nice in particular to get some advance warning that they were doing this upgrade.

    As I told them by reply, if my bank did this with its online banking system, there would be public outrage.

    Neteller appear to be taking their market dominance as a sign that they can act in whatever unprofessional and complacent manner that they like. I am investigating alternative web wallets, and I really hope one proves to be as useful as Neteller so I can vote with my feet.

    Neteller has a superb platform, but they need some serious competition to teach them that they can't treat their customers like this.
     
    1 person likes this.
  30. Apr 27, 2006
  31. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    I'm a little surprised they haven't learned their lesson from the last time something like this happened...

    Oh well, I'll talk to them again when I see them in Montreal. Surely there MUST be a better way of doing maintenance...
     
  32. Apr 27, 2006
  33. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Actually I do think their normal policy of doing essential maintenance at around 4am EST on a Monday morning is a good one. It will affect people like me in the UK for a morning true, but i doubt there is a better time of week to do it.

    I don't think yesterday was "scheduled" maintenance though, so maybe there was a problem.
     
  34. Apr 27, 2006
  35. CasinoForumu

    CasinoForumu Dormant account

    Occupation:
    Manager
    Location:
    Bursa
    : ))

    I know some dont like goldentiger,but I am lucky there.So I must play there until I start to be unlucky.
     
  36. Apr 27, 2006
  37. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Lol. Actually, that "Parent Is Null?" message is just NETeller's way of saying "You're a bastard" to anyone who's trying to make a withdrawal. The question mark is there to prevent litigation should you be able to show a birth certificate - "we were only asking" :)
     
  38. Apr 28, 2006
  39. TheBloke

    TheBloke Dormant account

    Occupation:
    Database programmer
    Location:
    London
    Haha, excellent.
     

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