Neteller Outage

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Having been unable to log into Neteller for the past few hours, I phoned through to check.

I can confirm that Neteller is currently down. This is an unsheduled outage and no definite time can be given for resolution.

Give the annoying problems with money coming from Neteller and failing to credit to casinos under such situations, I have decided not to make any deposits until the main site is up again.

The CS rep also told me that a sheduled outage is not likely for tomorrow as seems usual for Mondays now.
 

cipher

Banned member - being a jerk
Joined
May 15, 2002
Location
Visalia, California
vinylweatherman said:
Having been unable to log into Neteller for the past few hours, I phoned through to check.

I can confirm that Neteller is currently down. This is an unsheduled outage and no definite time can be given for resolution.

Give the annoying problems with money coming from Neteller and failing to credit to casinos under such situations, I have decided not to make any deposits until the main site is up again.

The CS rep also told me that a sheduled outage is not likely for tomorrow as seems usual for Mondays now.

This should prove to be a huge screw up what with Game 5 of the NBA Finals coming up at 6:00 PST.

Have a good one.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Well, crap! For the first time in a week I decide I want to blow a few bucks at a casino, and no deposits will go through. I always log into my NETeller account before depositing anywhere, and had no problems getting into my account.

I tried and failed ("cannot connect to NETeller, try again later") to deposit (once) at 2 different casinos. Now, I'll have to wait awhile to see if these show up as being subtracted from NETeller but not showing up at the casinos.

I wish I'd seen this first! Thanks for the heads up VWM.
 

hoopla

Dormant account
Joined
Feb 10, 2006
Location
new york
anyone else get this strange e-mail:

NETELLER

--------------------------------------------------------------------------------


Dear XXXXXX,



You have requested a large EFT transfer which exceeds the maximum monthly Electronic Funds Transfer limit of $10,000. In order to clear these funds, NETELLER requires additional information from you. Please complete the forms attached to this e-mail at your earliest convenience. You can send your documents back to NETELLER via fax to 1-888-231-0898 or email scanned copies to [email protected].



You can continue to use other deposit options in the meantime, including instaCASH or credit card.



If you have any questions regarding this matter, please contact a supervisor at 1.888.258.5859 at extension 4567.



Thank you for your patience and cooperation with this matter.



Best Regards,

NETELLER
[email protected]

North America Toll Free Phone
1-888-258-5859 (extension 4567)


Customer Security Supervisor (236)

NETELLER
Phone: 888.258.5859
Local: 403.233.9466
Fax: 403.230.0798
[email protected]
www.NETELLER.com

About NETELLER
NETELLER uses international banking infrastructure to provide secure, convenient fund transfers around the world. With 2 million members, over 1,700 supported online merchants and $3.4 billion in transactions processed in 2004, NETELLER is a leader in online payment services. Providing award-winning multilingual customer service, available 24 hours a day via phone, email, or live chat, NETELLER offers exceptional service along with industry-leading security to ensure your personal details remain safe. NETELLER PLC is listed on the London AIM market (Ticker: NLR).

Copyright 2005 NETELLER PLC. All rights reserved.
Designated trademarks and brands are the property of their respective owners.

--------------------------------------------------------------------------------

Help Center | Chat With A Live Operator | Email Customer Service | Visit neteller.com


Contact Centre Certification Agent (842)
NETELLER

Toll Free: 888.258.5859
Local: 403.233.9466 x4900
Fax: 403.230.0898
[email protected]

www.neteller.com


I never requested any $10,000 or more EFT transfers. I'm pretty sure this e-mail has something to do with neteller being down. Someone at the 2+2 forums said that neteller might have been attacked but im not sure.
 

Macgyver

Dormant account
PABnononaccred
Joined
Feb 3, 2004
Location
North Carolina
I think I'd be calling NETeller up, hoopla, especially if you had any halfway decent amount in your NETeller account.

Much less an amount over 10 grand. :eek2:
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Hoopla, like Mac said, I'd be calling NETeller pronto! Whether you have that kind of money in there or not, I'd call to make sure whether that weird email was a goof up or not. :eek2:

In answer to your question, no I haven't received such a letter.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Update

Neteller is working fine now, so everybody worried can check their balances.

In diagnosing the "EFT exceeding $10,000" E-mail, add up transactions over the past 30 days and see if gross deposits exceed this amount.

The documents, once provided, will allow you bigger limits with Neteller.
Above this, there is VIP, with limits of $120,000 per month, $60,000 per week, and max balance of $150,000 - I doubt many players would encounter problems with limits at this level unless they won Millionaire's Club at Intercasino!
 

hoopla

Dormant account
Joined
Feb 10, 2006
Location
new york
Yeah turned out to be a false alarm for me. Neteller really did send that e-mail for the reasons vinyl pointed out. Now I have to go through the hassle of faxing them documents.. ugh.
 

handkey

Dormant account
webmeister
Joined
Jul 17, 2005
Location
NJ
vinylweatherman said:
Having been unable to log into Neteller for the past few hours, I phoned through to check.

I can confirm that Neteller is currently down. This is an unsheduled outage and no definite time can be given for resolution.

Give the annoying problems with money coming from Neteller and failing to credit to casinos under such situations, I have decided not to make any deposits until the main site is up again.

The CS rep also told me that a sheduled outage is not likely for tomorrow as seems usual for Mondays now.


Generally speaking,neteller will down for outage about 3~4 times per month.
 

arccos

Dormant account
Joined
Jun 11, 2006
Location
Best Not Said These Days
Mousey said:
Well, crap! For the first time in a week I decide I want to blow a few bucks at a casino, and no deposits will go through. I always log into my NETeller account before depositing anywhere, and had no problems getting into my account.

I tried and failed ("cannot connect to NETeller, try again later") to deposit (once) at 2 different casinos. Now, I'll have to wait awhile to see if these show up as being subtracted from NETeller but not showing up at the casinos.

I wish I'd seen this first! Thanks for the heads up VWM.


Thanks for posting this. If I didn't see this, I may not have noticed the $50 that went into Neteller limbo during this outage. I'll be giving them a call tonight to get the cash back in my account.

On a seperate note, ECash continues to impress me. The response time abd quality of their support department is stellar. That combined with fast cashouts and a great way to track bonuses and frequent player programs makes them top notch in my book. They helped me find that the $50 never arrived in my Ecash account from NT.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Out(r)age

handkey said:
Generally speaking,neteller will down for outage about 3~4 times per month.

Quite, but this was one of their unscheduled "crashes". Normally, outages are designed to annoy us Brits, because we have that "stiff upper lip" and take all the "crap" dished out to us. Not so any longer!!!! Companies should remember this!
I do not like being told (or rather finding out the hard way), that on randomly selected Monday and Wednesday mornings I may not play online till around 2pm; unless I am prepared to deposit at 6am first!!!
 

ftg

Dormant Account
Joined
Aug 4, 2003
Webzcas said:
I don't know what Neteller have done, but I no longer have any withdrawal options!! I have a premier Neteller account and cannot even transfer to other neteller members :what:

Anyone else experiencing the same?

Me too.

Informed Neteller support team a few (6) hours ago. They didn't know the situation and promised they would ask their IT department to look at it.
 

arccos

Dormant account
Joined
Jun 11, 2006
Location
Best Not Said These Days
Webzcas said:
I don't know what Neteller have done, but I no longer have any withdrawal options!! I have a premier Neteller account and cannot even transfer to other neteller members :what:

Anyone else experiencing the same?

I'm not having the same problem with a basic account, I guess. I do seem to be missing $50... still looking into that one.

-Arccos
 

betting88

Dormant account
Joined
Aug 12, 2005
Location
canada
this morning i couldn't change my password.
I log in and out four times and made it.
 

caruso

Banned User - repetitive violations of 1.6 - troll
Joined
Jan 16, 2002
Location
England
Webzcas said:
I don't know what Neteller have done, but I no longer have any withdrawal options!!

That's very worrying.

Logging into Neteller just brings up an error message at the moment.
 

ftg

Dormant Account
Joined
Aug 4, 2003
The withdrawal facility is resumed as of now. I have successfully transferred funds to my Neteller Debit Card.
 

caruso

Banned User - repetitive violations of 1.6 - troll
Joined
Jan 16, 2002
Location
England
I am STILL getting an error page. Should I be worrying at this point?
 
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