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Neteller Outage

Discussion in 'Online Casinos' started by vinylweatherman, Jun 19, 2006.

    Jun 19, 2006
  1. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Having been unable to log into Neteller for the past few hours, I phoned through to check.

    I can confirm that Neteller is currently down. This is an unsheduled outage and no definite time can be given for resolution.

    Give the annoying problems with money coming from Neteller and failing to credit to casinos under such situations, I have decided not to make any deposits until the main site is up again.

    The CS rep also told me that a sheduled outage is not likely for tomorrow as seems usual for Mondays now.
     
  2. Jun 19, 2006
  3. cipher

    cipher Banned member - being a jerk

    This should prove to be a huge screw up what with Game 5 of the NBA Finals coming up at 6:00 PST.

    Have a good one.
     
  4. Jun 19, 2006
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Well, crap! For the first time in a week I decide I want to blow a few bucks at a casino, and no deposits will go through. I always log into my NETeller account before depositing anywhere, and had no problems getting into my account.

    I tried and failed ("cannot connect to NETeller, try again later") to deposit (once) at 2 different casinos. Now, I'll have to wait awhile to see if these show up as being subtracted from NETeller but not showing up at the casinos.

    I wish I'd seen this first! Thanks for the heads up VWM.
     
    1 person likes this.
  6. Jun 19, 2006
  7. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    Exact same story here, mousey!
     
  8. Jun 19, 2006
  9. hoopla

    hoopla Dormant account

    Occupation:
    self employed
    Location:
    new york
    anyone else get this strange e-mail:

    NETELLER

    --------------------------------------------------------------------------------


    Dear XXXXXX,



    You have requested a large EFT transfer which exceeds the maximum monthly Electronic Funds Transfer limit of $10,000. In order to clear these funds, NETELLER requires additional information from you. Please complete the forms attached to this e-mail at your earliest convenience. You can send your documents back to NETELLER via fax to 1-888-231-0898 or email scanned copies to This email is not visible to you..



    You can continue to use other deposit options in the meantime, including instaCASH or credit card.



    If you have any questions regarding this matter, please contact a supervisor at 1.888.258.5859 at extension 4567.



    Thank you for your patience and cooperation with this matter.



    Best Regards,

    NETELLER
    This email is not visible to you.

    North America Toll Free Phone
    1-888-258-5859 (extension 4567)


    Customer Security Supervisor (236)

    NETELLER
    Phone: 888.258.5859
    Local: 403.233.9466
    Fax: 403.230.0798
    This email is not visible to you.
    You must register/login in order to see the link.

    About NETELLER
    NETELLER uses international banking infrastructure to provide secure, convenient fund transfers around the world. With 2 million members, over 1,700 supported online merchants and $3.4 billion in transactions processed in 2004, NETELLER is a leader in online payment services. Providing award-winning multilingual customer service, available 24 hours a day via phone, email, or live chat, NETELLER offers exceptional service along with industry-leading security to ensure your personal details remain safe. NETELLER PLC is listed on the London AIM market (Ticker: NLR).

    Copyright 2005 NETELLER PLC. All rights reserved.
    Designated trademarks and brands are the property of their respective owners.

    --------------------------------------------------------------------------------

    Help Center | Chat With A Live Operator | Email Customer Service | Visit neteller.com


    Contact Centre Certification Agent (842)
    NETELLER

    Toll Free: 888.258.5859
    Local: 403.233.9466 x4900
    Fax: 403.230.0898
    This email is not visible to you.

    You must register/login in order to see the link.


    I never requested any $10,000 or more EFT transfers. I'm pretty sure this e-mail has something to do with neteller being down. Someone at the 2+2 forums said that neteller might have been attacked but im not sure.
     
  10. Jun 19, 2006
  11. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I think I'd be calling NETeller up, hoopla, especially if you had any halfway decent amount in your NETeller account.

    Much less an amount over 10 grand. :eek2:
     
  12. Jun 19, 2006
  13. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Hoopla, like Mac said, I'd be calling NETeller pronto! Whether you have that kind of money in there or not, I'd call to make sure whether that weird email was a goof up or not. :eek2:

    In answer to your question, no I haven't received such a letter.
     
  14. Jun 19, 2006
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Update

    Neteller is working fine now, so everybody worried can check their balances.

    In diagnosing the "EFT exceeding $10,000" E-mail, add up transactions over the past 30 days and see if gross deposits exceed this amount.

    The documents, once provided, will allow you bigger limits with Neteller.
    Above this, there is VIP, with limits of $120,000 per month, $60,000 per week, and max balance of $150,000 - I doubt many players would encounter problems with limits at this level unless they won Millionaire's Club at Intercasino!
     
  16. Jun 19, 2006
  17. hoopla

    hoopla Dormant account

    Occupation:
    self employed
    Location:
    new york
    Yeah turned out to be a false alarm for me. Neteller really did send that e-mail for the reasons vinyl pointed out. Now I have to go through the hassle of faxing them documents.. ugh.
     
  18. Jun 19, 2006
  19. handkey

    handkey Webmeister webmeister

    Occupation:
    webmaster
    Location:
    NJ

    Generally speaking,neteller will down for outage about 3~4 times per month.
     
  20. Jun 19, 2006
  21. arccos

    arccos Dormant account

    Occupation:
    IT Developer
    Location:
    Best Not Said These Days

    Thanks for posting this. If I didn't see this, I may not have noticed the $50 that went into Neteller limbo during this outage. I'll be giving them a call tonight to get the cash back in my account.

    On a seperate note, ECash continues to impress me. The response time abd quality of their support department is stellar. That combined with fast cashouts and a great way to track bonuses and frequent player programs makes them top notch in my book. They helped me find that the $50 never arrived in my Ecash account from NT.
     
    1 person likes this.
  22. Jun 19, 2006
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Out(r)age

    Quite, but this was one of their unscheduled "crashes". Normally, outages are designed to annoy us Brits, because we have that "stiff upper lip" and take all the "crap" dished out to us. Not so any longer!!!! Companies should remember this!
    I do not like being told (or rather finding out the hard way), that on randomly selected Monday and Wednesday mornings I may not play online till around 2pm; unless I am prepared to deposit at 6am first!!!
     
  24. Jun 20, 2006
  25. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    I don't know what Neteller have done, but I no longer have any withdrawal options!! I have a premier Neteller account and cannot even transfer to other neteller members :what:

    Anyone else experiencing the same?
     
  26. Jun 20, 2006
  27. ftg

    ftg Banned User - bogus claim - violation of <a href="

    Me too.

    Informed Neteller support team a few (6) hours ago. They didn't know the situation and promised they would ask their IT department to look at it.
     
  28. Jun 20, 2006
  29. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Thanks. At least it is obviously the entire neteller network affected.
     
  30. Jun 20, 2006
  31. arccos

    arccos Dormant account

    Occupation:
    IT Developer
    Location:
    Best Not Said These Days
    I'm not having the same problem with a basic account, I guess. I do seem to be missing $50... still looking into that one.

    -Arccos
     
  32. Jun 20, 2006
  33. betting88

    betting88 Dormant account

    Occupation:
    advertsing
    Location:
    canada
    this morning i couldn't change my password.
    I log in and out four times and made it.
     
  34. Jun 20, 2006
  35. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Still can't withdraw :mad:
     
  36. Jun 20, 2006
  37. antibes

    antibes Dormant account

    Occupation:
    Unemployed
    Location:
    Ireland
    I've just withdrew money into Intercasino no problem.
     
  38. Jun 20, 2006
  39. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    That's very worrying.

    Logging into Neteller just brings up an error message at the moment.
     

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