I have looked at their facebook page, where we are SUPPOSED to be able to get "live" information. WHAT A JOKE
Facebook "fans" of Neteller are not being told ANYTHING more up to date other than "we are successfully completing the upgrades", and that "Neteller will be back soon".
Clearly, if they had been SUCCESSFULLY completing these upgrades, Neteller would have come back at 10:00 UTC as promised. Something has clearly gone wrong, but they are not willing to give any details. Despite being able to estimate that the process would take 12 hours, they now say they are unable to estimate how much longer than EIGHTEEN HOURS the process will take.
Neteller sometimes overrun a little, but this is a SERIOUS overrun, and has the rumours and disquiet flowing in abundance on Facebook. Some are complaining because Neteller is no longer JUST for online gambling, but offers a card that people use for shopping, paying bills, etc. Customers are stuck at tills, in restaurants, etc, finding a card they expected would be working by now being declined, and not knowing why (some say they were never informed in the first place about ANY outage). A few are saying they ONLY have this card, and are completely stuck with no ability to pay for ANYTHING other than by cash (which, of course, they cannot get at because it is stuck in Neteller).
This would NEVER happen with a PROPER bank, and now that Neteller is trying to get into general payment method provision, they need to ensure that their services do NOT constantly "go down completely" like this, leaving customers in highly embarrassing situations out in the "real world".
I have also learned that my 5 MILLION netpoints have been DELETED - nice of them to have TOLD ME this was planned
so that I could have at least thrown them at the last weekly/monthly drawings.