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Neteller must be totally over U.S. customers closing their accounts

Discussion in 'Online Casinos' started by mgibson99, Jan 22, 2007.

    Jan 22, 2007
  1. mgibson99

    mgibson99 Dormant account

    Washington DC
    I have been a VIP customer for the last 3 years. I know that Neteller has made a ton of money off the fees from my transactions (paid for by the casinos).

    I just called to close my account, and the entire conversation from start to finish lasted about 20 seconds. Not even a "thank you for your business", or "are you sure you want to close your account?", or "is there anything we can do to keep your business?".

    They must be getting absolutely hammered with U.S. account closures, so they don't even bother thanking them or trying to save them. Not that I blame them of course, but it just seems such a sad way to go out in my opinion.
  2. Jan 22, 2007
  3. trips to win

    trips to win Dormant account

    own a hospitality business
    upstate NY
    I agree

    and think it's a shame that they couldn't have covered their greedy asses by accepting other merchants besides casinos and sportsbooks. Serves them right in my opinion and they will get theirs in the end. What goes around comes around-
  4. Jan 22, 2007
  5. soflat

    soflat Senior Member

    They are probably going to have to let a lot of the employees go, so I wouldn't expect to get a cheery customer service rep right now.

    I'd feel kind of bad for the company if they hadn't charged such high fees and provided such minimalistic services while they were basically the only game in town.
  6. Jan 22, 2007
  7. winbig

    winbig Keep winning this amount.

    Why would they want to keep you as a customer? They know they won't make a dime off of any US customers...Where would you spend money that's in your Neteller account if you're in the US? :rolleyes:
  8. Jan 22, 2007
  9. Jtmoney

    Jtmoney Quit Gambling

    I remember earlier on when Paypal was the big monster and Neteller was in 3rd place behind Firepay. Neteller was happy to get anyone to signup back then. When Paypal decided to drop gaming and Firepay messed up with their high withdrawal fees and 5 to 10 day waiting period to cashout from a casino. Neteller quickly rose up and became very arrogant. Some of their customer support sounded like they smack gum on the phone, while saying "We don't want to enable your insta-cash feature. Since you called and had it turned off in the first place."
    1 person likes this.
  10. Jan 22, 2007
  11. mgibson99

    mgibson99 Dormant account

    Washington DC
    As I said in my post....I don't blame them and I understand the reality of what is going on. On the other hand, I am in a service oriented business myself, and I know that sometimes a "customer friendly" attitude can pay off down the road. Things can change (think prohibition). If the U.S. landscape changes in regards to online gambling, there will be a flood of U.S. players getting back into the market. If that were to ever happen (big if), Neteller may not be the only game in town when it does. Taking an extra 60 seconds to thank someone for thier past business might be the difference between someone going back to Neteller, or going somewhere else. That's all I'm saying.
  12. Jan 22, 2007
  13. tennis_balls

    tennis_balls Dormant account

    fish n chips promoter
    Albuquerque, NM
    I don't it's a realistic expectation for a Neteller rep to take an extra step to do anything right now. I would imagine their reps are very busy and 90% of the callers are probably quite angry and difficult.
  14. Jan 22, 2007
  15. mgibson99

    mgibson99 Dormant account

    Washington DC
    I'm sure you are right. It has to be chaos at Neteller right now. Funny thing is, why would anyone be angry at Neteller? They didn't create this situation, and given the legal climate, they really didn't have much of a choice but to stop serving the U.S. market.
  16. Jan 22, 2007
  17. winbig

    winbig Keep winning this amount.

    Well let's see here:

    1. No notice
    2. No notice
    3. No notice
    4. Making it hell to get your money out of there.
    5. Making you wait 6 weeks to get your money.

    Need I go on?
  18. Jan 22, 2007
  19. mgibson99

    mgibson99 Dormant account

    Washington DC
    I'm with ya. Didn't think of that because it just so happens that I did not have any money in my account (I transfer it over to my bank account as quickly as I can after it hits my Neteller account), and I did not have any transactions pending when this blew up. Ironically, there have been very few times that I did not have some money in play in one form or another at Neteller. If this has happened almost any other time, I probably would be hassling right now with a casino, Neteller, or both. Then I would be angry........
  20. Jan 22, 2007
  21. lots0

    lots0 Banned User - troll posts - flaming

    I do nothing productive
    Hell on Earth
    I'd like to point out that I have caught Neteller lieing to me on several occasions about my money which I still have not received. There is thread around here somewhere that lays it all out blow by blow.

    I still have two transactions 'pending' and I am told it will be weeks before I will receive my money from them...

    I don't expect to receive any of my money at this point from Neteller.
  22. Jan 23, 2007
  23. cynthial

    cynthial Boo

    Also waiting

    I am also waiting for $250.55 balance that was in Neteller when everything went terribly wrong. Shows as a pending EFT since the 17th. Can't get anyone on phone nor reply from e-mail so will just wait with the rest of you!
    Regards, Cynthia
  24. Jan 23, 2007
  25. hbears341

    hbears341 Experienced Member

    I QUIT
    My $1,000 withdraw request has been pending since the 17th as well. They tell me the delay is due to a large number of processing they're doing.

    What I don't get is that they gave no warning this was going to happen. Their lacking of planning and poor management should not result in me having to wait 2 weeks for my withdraw! :mad:
  26. Jan 23, 2007
  27. Simmo!

    Simmo! Moderator Staff Member

    Web Dev.
    It was a snap decision made on the back of the arrests and the suspension of their shares. The same thing that happened with PLC casinos immediately after the UIGEA came into law. They had to....it's the downside of being controlled by a largely ignorant gaggle of investors.
  28. Jan 23, 2007
  29. swampwitch

    swampwitch ProfessionalUnderachiever

    Independent craftsperson specializing in chenille
    Iowa, dammit.
    Extremely short sighted of the payment processors...and the casinos as well. They've made millions off US players, and they could have taken some of that money and lobbied the hell out of those same politicians who started this crap. As dishonest and greedy as those politicians are, by now not only would online gambling be legal...it'd be a sacrement.
    3 people like this.
  30. Jan 23, 2007
  31. Rangeral

    Rangeral Dormant account

    North Little Rock, AR
    Pending withdrawal

    I talked to Neteller last night and they assured me that I will get my money in one week to ten days. Anyway, I also have a pending withdrawal and I tried to cancel that withdrawal to my checking account and asked if I could withdraw it to my Neteller card instead. They told me i could not do that because my pending withdrawal is in the process of going to my bank account.
  32. Jan 24, 2007
  33. Tester

    Tester Quit Gambling

    As Simmo It was a snap decision.
    It is not the law that causes it. It is the arrests. They had exactly 24 hours to prepare. They thought beforehand about a possible stop, but not in such an abrupt way.

    They have no cashflow problems etc. It is just that they are having payouts 100 times than usual. Practically, they cannot do all transactions in a single second.

    I guess everyone is working there extra hours so it will take six weeks and not six months.

    The only theoretical solutin would be to hire a thousand new employees overnight to write checks. Wake up! that is unrealistic.

    Usually, the service of Neteller is quite acceptable. You expect a company as big as neteller to have some numbers messed up here and there. But you are getting answers etc.

    Last edited: Jan 24, 2007
  34. Jan 24, 2007
  35. paul02085

    paul02085 Senior Member

    Fishing :)
    The have been saying since the day it happened that EFTs will take around 2 weeks. I have no reason not to believe that.

    No wonder they arent happy they are taking a brutal beating.
  36. Jan 24, 2007
  37. winbig

    winbig Keep winning this amount.

    Their service before all of this was quite unacceptable. Check out all the pre-UIGEA complaints threads about Neteller.
  38. Jan 24, 2007
  39. EasyRhino

    EasyRhino Dormant account

    San Diego
    I think cash flow problems are a real possibility.

    Let's assume that netellers EFT withdrawal process is completely automated (after the bank account is validated, it should be). In that case, any withdrawal could be completed in 2-3 days, just like paying your credit card by EFT.

    The reason for the delay would be funding. The money would probably be tied up in some sort of investment that could not be quickly liquidated, and they needed to throttle transactions.

    However, if a human-in-the-loop is required to do EFT's with neteller, then I could understand how they'd be swamped.

    PS - for the record, I was suggesting temporary cash flow problem. The only reason to risk insolvency would be if neteller was using held customer money for drugs and whores.

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