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Neteller Info Request

Discussion in 'Online Casinos' started by BigBill, Apr 29, 2005.

    Apr 29, 2005
  1. BigBill

    BigBill Dormant account

    Melbourne Beach, Florida
    I just had a winning session at a new Casino (new to me) and during the
    withdrawl back to my Neteller account I was informed I needed to send
    I D to the cashier- I sent copies of my drivers license, bank statement
    header and utility bill header that I normally send when asked.
    I got an email from the pit boss asking for a copy of my Neteller statement
    showing the debit from his casino. I have never been asked for this
    before and don't know what to think. It feels a little hinkey to me.
    So I thought I would ask if anyone else has had this happen and what
    you think about it?

  2. Apr 29, 2005
  3. Dirk Diggler

    Dirk Diggler Dormant account

    Company Secretary
    I've heard of this happening before at some rogue outfit who demanded a full history statement from a player's Neteller account.

    The player was unhappy to do this and informed Neteller and IIRC the casino quickly back tracked and paid out.

    By all means send them the statement with just transactions on from their casino (black the other one's out), but they have no reason what so ever to see any other transactions.
  4. May 9, 2005
  5. lanidar

    lanidar Dormant account

    Avenel, New Jersey
    Now I was wondering about this.
    It didn't appear, to me, that Neteller would do such a thing.
    So, I emailed Colin and here is his reply...

    Hi John,

    While an online casino may require documents as per their own customer security measures, there is no reason a NETeller merchant should request a copy of statement for a NETeller member's transaction record -- in regards to transactions respective to their casino or otherwise. For future inquiries, please feel free to report such instances directly to our Public Relations department: This email is not visible to you. and the merchant will be directly contacted as to the purpose of their request by a NETeller representative. Please ensure to include the casino name and URL of the site as well as the merchant's request.
    Colin Francis
    VP Operations, North America

    Toll Free: 1.888.258.5859 ext.3600
    Fax: 888.678.2128
    You must register/login in order to see the link.
  6. May 10, 2005
  7. sharpgambler

    sharpgambler Webmaster

    webmaster, research
    You did the right thing. You don't have to show them any neteller statement. Off course you can print a neteller statement with only the transaction with that specific casino. It will not hurt you since there is no sensible information on that, only the amount you paid, the date, and the merchant name. You can blank the credit.

    But they should not ask for that.
  8. May 10, 2005
  9. lanidar

    lanidar Dormant account

    Avenel, New Jersey

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