I received this email on the 7th:
Let me apologize for the lack of response in your case, the agent who was dealing with this matter has left the company.
First of all, I will send you the call me now link so you can request a call and an agent can help you re open the account, you will be asked to make some changes when you log into the account
Please request a call and a NETELLER agent will call you within an hour to complete a telephone verification.
Should you have any questions or enquiries, please contact us anytime.
Also I have a few questions- that you may feel you have already answered, but I now have owenrship of your case and need to know
1) Did you get any suspicious email asking for your password or personal information?
2) Did you use the same password for your email and other accounts?
3) Are you a member of any forum where you also choose the same password as the one you have for your email account?
4) Did you ever log in from any public places such as internet cafe’s?
5) Are there any family members who might be aware of your passwords?
She called me just now (Yorkshire accent, which is better than someone in India as far as I am concerned), and my account has had the money refunded + reopened.
Neteller themselves are careless about this. Some GENUINE emails about the various promotions, such as the cashbacks, require you to click on a link in order to register for the promotion. Try doing it the safe way by logging into your Neteller account, and it is a chore to even find how to register, let alone register. They clearly want it done via the email link, not independently via your Neteller account page. This behaviour can't have gone unnoticed by scammers, who will either just invent a Neteller promotion, or try to be first to send out emails so that participants expecting the registration link from Neteller get fooled into registering with the scammer instead. The final step would be to ask for a full set of details in order to register for the promotion, and since the user knows this is how Neteller manage registrations, they may mutter under their breath about the process being more complicated this time, but will probably still do it having got that far.
Neteller should change this, and retrain it's users that they NEVER expect anyone to use an email link to access registration for a promotion, and genuine emails should direct users to log in to Neteller and look to the right, and click to register there. They should also make sure the registration is displayed on initial login, rather than the user having to try all sorts of tabs in order to find a means to register without going via the email.
Neteller could then have a rule, "if you are asked to click an email link to register for a Neteller promotion, don't, it's a scam"