Neteller hacked....

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
Anyone any experience of this? Have not used my Neteller since last April, just logged in and found it had been (all-but) emptied (in July last year) by way of a $1,800 + fees p2p transfer to an @rambler.ru email.

It seems they've since changed their login procedure, as they asked me various extra security things on login.

Called and it's being investigated.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
with all do respect ; and i might not know what the norm for out of the USA is on this , but is that a lot of money to sit around in a ewallet for that long ?? [sincere question]
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
with all do respect ; and i might not know what the norm for out of the USA is on this , but is that a lot of money to sit around in a ewallet for that long ?? [sincere question]

$1800? Not much. $18k yes, but $1800 is chump change really.

Although I do take the point to the extent re the security of online wallets, it's not a huge amount.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Chump change :rolleyes:

:mad: Chill it Nifty. Just because it would be a big deal for you (and me) doesn't mean the same is true for everyone. One man's pocket change is another man's ticket to dinner and all that.
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
:mad: Chill it Nifty. Just because it would be a big deal for you (and me) doesn't mean the same is true for everyone. One man's pocket change is another man's ticket to dinner and all that.

I'm not saying I don't care, but I have had significantly more money in that in a wide variety of gambling-related merchants, so it's only 'not bad' in that context.

Although I'm re-evaluating the wisdom of that now.

Anyway, I see that as a VIP I have a '100% fraud guarantee'.

So I'm looking forward to getting the money back and my account opened fairly swiftly. :thumbsup:
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Being in Canada, I haven't been able to use Neteller for quite awhile, but I do use other ewallets. To be honest, I'm a little nervous about leaving more than a couple hundred bucks in any of them for any amount of time after hearing about other people's accounts being hacked and drained. KK had an account emptied, I can't remember if it was Neteller or Moneybookers though.

And I wish I had some chump change like that too! ;)
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Sounds wrong "as a vip i have a 100% fraud guarantee" like your getting a case of fraud because you are vip ( i.e have money thats worth the effort)
Better wording would be 100 % anti-fraud guarantee. : )
Did you take that statement directly from their site or i you say it like that?
(minor details yes, i know)
Anyway good luck on getting your money back: i would give it my all, regardless what amount.
 

slotplayer

Paleo Meister (means really, really old)
webmeister
Joined
Oct 11, 2006
Location
USA
An ounce of prevention is worth a pound of cure. - Ben Franklin
 

conker

Dormant account
Joined
Feb 10, 2012
Location
UK
Has Neteller got back to you yet, they are normally pretty quick on any fraud enquiries.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
KK had an account emptied, I can't remember if it was Neteller or Moneybookers though.
It was MoneyBookers: https://www.casinomeister.com/forums/threads/moneybookers-account-hacked-and-emptied.43986/

My account was hacked on May-12th last year - I reported it within a few hours, but I'm STILL waiting to see if I will get my money back... :mad:
(Now in the hands of the Financial Ombudsman Service for about the last 5 months...)

Hopefully thelawnet's case will be sorted MUCH quicker by Neteller - IMO they are a much more professional operation than MB.

KK
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
Has Neteller got back to you yet, they are normally pretty quick on any fraud enquiries.

Not yet. I call and they say 'there is no update on your account, we will contact investigations'.

And then they do nothing.
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
It was MoneyBookers: https://www.casinomeister.com/forums/threads/moneybookers-account-hacked-and-emptied.43986/

My account was hacked on May-12th last year - I reported it within a few hours, but I'm STILL waiting to see if I will get my money back... :mad:
(Now in the hands of the Financial Ombudsman Service for about the last 5 months...)

Hopefully thelawnet's case will be sorted MUCH quicker by Neteller - IMO they are a much more professional operation than MB.

KK


still waiting
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
it dont happened nothing on my neteller account.....
well
usually when i get some money there (€700 or more) i have the prepaid master card, i will go to the MB machine and cash out imediatly to dont be hacked in short time

but i was a few months without use neteller, it wa with balance (less than $100) and today it sthill have the same money ( i am not a vip )
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
I received this email on the 7th:


Let me apologize for the lack of response in your case, the agent who was dealing with this matter has left the company.

First of all, I will send you the call me now link so you can request a call and an agent can help you re open the account, you will be asked to make some changes when you log into the account




Please request a call and a NETELLER agent will call you within an hour to complete a telephone verification.

Should you have any questions or enquiries, please contact us anytime.



Also I have a few questions- that you may feel you have already answered, but I now have owenrship of your case and need to know

1) Did you get any suspicious email asking for your password or personal information?
2) Did you use the same password for your email and other accounts?
3) Are you a member of any forum where you also choose the same password as the one you have for your email account?
4) Did you ever log in from any public places such as internet cafe’s?
5) Are there any family members who might be aware of your passwords?


She called me just now (Yorkshire accent, which is better than someone in India as far as I am concerned), and my account has had the money refunded + reopened. :thumbsup:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I received this email on the 7th:


Let me apologize for the lack of response in your case, the agent who was dealing with this matter has left the company.

First of all, I will send you the call me now link so you can request a call and an agent can help you re open the account, you will be asked to make some changes when you log into the account




Please request a call and a NETELLER agent will call you within an hour to complete a telephone verification.

Should you have any questions or enquiries, please contact us anytime.



Also I have a few questions- that you may feel you have already answered, but I now have owenrship of your case and need to know

1) Did you get any suspicious email asking for your password or personal information?
2) Did you use the same password for your email and other accounts?
3) Are you a member of any forum where you also choose the same password as the one you have for your email account?
4) Did you ever log in from any public places such as internet cafe’s?
5) Are there any family members who might be aware of your passwords?


She called me just now (Yorkshire accent, which is better than someone in India as far as I am concerned), and my account has had the money refunded + reopened. :thumbsup:

Neteller themselves are careless about this. Some GENUINE emails about the various promotions, such as the cashbacks, require you to click on a link in order to register for the promotion. Try doing it the safe way by logging into your Neteller account, and it is a chore to even find how to register, let alone register. They clearly want it done via the email link, not independently via your Neteller account page. This behaviour can't have gone unnoticed by scammers, who will either just invent a Neteller promotion, or try to be first to send out emails so that participants expecting the registration link from Neteller get fooled into registering with the scammer instead. The final step would be to ask for a full set of details in order to register for the promotion, and since the user knows this is how Neteller manage registrations, they may mutter under their breath about the process being more complicated this time, but will probably still do it having got that far.

Neteller should change this, and retrain it's users that they NEVER expect anyone to use an email link to access registration for a promotion, and genuine emails should direct users to log in to Neteller and look to the right, and click to register there. They should also make sure the registration is displayed on initial login, rather than the user having to try all sorts of tabs in order to find a means to register without going via the email.

Neteller could then have a rule, "if you are asked to click an email link to register for a Neteller promotion, don't, it's a scam"
 
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