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Neteller 'closed for scheduled maintenance'

Discussion in 'Online Casinos' started by saladfingers, Feb 5, 2007.

    Feb 5, 2007
  1. saladfingers

    saladfingers Meister Member

    Occupation:
    Management
    Location:
    UK
    How worried should I/we be by this? I have money in Neteller, and although I'm in the UK they haven't processed a withdrawal since Jan 16th. And today the whole site is down for 'scheduled maintenance'.

    Is it time to panic and try to deposit my entire Neteller balance in a casino or something and withdraw it some other way? Are they going bust and taking our money with them? Or is it really just genuinely 'scheduled maintenance', and I should calm down a bit? Thanks!
     
  2. Feb 5, 2007
  3. TrickyNicky

    TrickyNicky Dormant account

    Location:
    united kingdom
    I withdrew some money on January 19th - it was processed (and removed out of my account on January 21st). It takes three working days after it has been processed to see the money in my bank account (UK). The money has still not gone in. I have emailed them and they have said it has been processed - but where is the money?! I can't get hold of them on the phone or live chat, so am left waiting for a reply to another email.
    This is really concerning - I have withdrawn cash from neteller at least once a month for over three years and never had a problem. It's also very frustrating as I desperately need the money to cover bills etc.
    TN
     
  4. Feb 5, 2007
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'd just chill and give them a couple of more hours. This seems to be a routine thing they do every Monday. If it lasts a couple of days, then I guess you can start panicking :D
     
  6. Feb 5, 2007
  7. whooosh

    whooosh Dormant account

    Occupation:
    marketing
    Location:
    stuttgart
    no problems with nt

    i made a withdrawal last week and had the money in my bank account within two or three days.
     
  8. Feb 5, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Neteller UK withdrawals

    I too had one hell of a problem getting money out of Neteller, despite me being in the UK. I had to phone 4 times, and be VERY insistent, but eventually managed to get them to take the issue seriously. After two broken promises, and some misinformation, I was able to establish the following:-

    1) They changed back end systems on Jan 1st, and can no longer process UK Bank Transfers to banks registered only by UK Sort Codes and account number. They now need to have the IBAN and/or SWIFT code. Unfortunately, they did not tell customers, or even CS it seems. In the end, I went for an old fashioned cheque. This was processed the same day, and arrived last Saturday (3 days instead of the normal 2 - not bad).

    2) Despite assurances, the USA problems ARE slowing down service to non-US clients. This is mainly due to overloading the CS, which also means it is near impossible to get through at times.

    3) If it is necessary to chage bank account in order to provide a SWIFT or IBAN code, then the whole process of account verification has to be gone through again, adding a further 5 days delay before a new withdrawal can be requested to the new account. If urgent, a cheque is faster for the UK, as they come from the London office and not Canada.

    4) Sheduled maintenance often occurs without notice. They never stick to the same day either. Recently it has been Monday, but not every Monday, and has occasionally been Wednesday or Thursday. It is impossible to rely on being able to access Neteller on any weekday morning. Friday to Sunday are usually fine, as they seem to avoid maintenance on these days.
     
    2 people like this.
  10. Feb 5, 2007
  11. saladfingers

    saladfingers Meister Member

    Occupation:
    Management
    Location:
    UK
    Thanks for all the info. I see the site is open again now - sorry for alarming anyone unnecessarily: I'd never seen the 'scheduled maintenance' screen before, and given what's going on I feared the worst...

    Good news is that one of my withdrawals is showing up as processed - the first one since Jan 16th. Now the real test - will it arrive in my bank account? Fingers crossed...
     
  12. Feb 5, 2007
  13. Tester

    Tester Quit Gambling

    Location:
    Israel
    No need to crose fingers

    Neteller is a solid company.

    All the money is backed in trust accounts.

    They are extremely overloaded with clerical work since in a single day they got to pay balances for a few hundreds tousands customers (all US account holders). But that it is.
     
  14. Feb 5, 2007
  15. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    This happens most Monday mornings around 8am GMT and lasts about 4-5 hrs normally :thumbsup:
     
    1 person likes this.
  16. Feb 5, 2007
  17. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    Bull Shit total Bull Shit.

    How do you Europeans feel about Neteller turning over all YOUR Neteller Banking records to the US Dept of Justice?
     
  18. Feb 5, 2007
  19. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA

    If they were processing x# of accounts per day, someone in the States would have gotten something by now? X jillion/what I've seen here and elsewhere = nothing is happening.

    The scheduled maint is fine, depending on what they are 'maintaining'.

    Lots0, I haven't read where neteller has opened their files, carte blanche, to the 'investigation'. Wouldn't that have to be subpeonaed by the defense? (eventually possible given the defense team)

    There was a shizzle by the accused, as to how they, even if no longer principals in neteller, are still financially connected. I suppose that could open the door for the prosecution, but I don't see it. Do you have published info that shows nt is under document siege from the doj? I missed it, or missed your point.

    I'll spend more time in the industry thread reading rollo, jetset, et al before I weigh in with any more conjecture. But I agree completely that something is amiss. Bullshit is everywhere. I've posted some myself:eek2:

    Good luck :thumbsup: Maybe I'll read back through some of your old threads and see if you have always been an angry man or if this sh*t is just pissing you off. Either way, i wish you the best.
     
  20. Feb 6, 2007
  21. Tester

    Tester Quit Gambling

    Location:
    Israel
    I was talking about safety of funds. Not about privacy.

    I, for one would not trust them about that.
    I do not think that the US DOJ has any interest in details about Europeans transfers. The subpoena for banks was related to casinos offering gambling to US citizens.

    I wonder why non of the banks was fighting in court, especially as the law about gambling in the US in not clear-cut, and the bank may claim that the companies are lawful and no reason for the subpoena.
     
  22. Feb 6, 2007
  23. oldandboring40

    oldandboring40 Experienced Member

    Occupation:
    medical
    Location:
    us
    USA Today quoted FBI agent Neil Donovan saying "funds from Neteller are being held in court as potential evidence. Some customers may get their money back."

    "What's in there [USA Today article] is in there, but I really cannot comment further." Neil Donovan of the FBI Public Information Office told TheOnlinewire.com today.

    Agent Donovans new statement partially defuses the H Bomb his quote on USA Today ignited among tens of thousands of Neteller U.S. members with money frozen in their e-wallets.
     
  24. Feb 6, 2007
  25. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    to quote lotsO, bullshit!
    To agent Donovan - get the fuck out, this isn't the newton boys, but it can be.
     
  26. Feb 6, 2007
  27. Tester

    Tester Quit Gambling

    Location:
    Israel
    In the following post at THERX, two newbies say their funds were held between the bank and Neteller by the DOJ. Some did not beleive them, and at the end of the post two other posters say that it seems that everyone funds is being held. :oops:

    You must register/login in order to see the link.

     
    Last edited: Feb 6, 2007
  28. Feb 8, 2007
  29. casino mad

    casino mad Dormant account

    Occupation:
    finance
    Location:
    UK
    Neteller UK withdrawal additional info required

    I am a UK resident i've had a similar slow response when withdrawing funds. I requested a withdrawal 2 weeks ago, I was called by one of their representatives last week, to provide them with an IBAN and SWIFT code as their rules have changed

    At the time I did not have access to these so she called me a couple of hrs later and although she said that these numbers are available on the statement they weren't on mine, I had to call my bank to obtain them while she was waiting on the other line. Although I found the whole situation slightly bizzare, I finally received my funds yesterday.
     
    Last edited by a moderator: Feb 8, 2007
    1 person likes this.

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