Neteller UK withdrawals
I too had one hell of a problem getting money out of Neteller, despite me being in the UK. I had to phone 4 times, and be VERY insistent, but eventually managed to get them to take the issue seriously. After two broken promises, and some misinformation, I was able to establish the following:-
1) They changed back end systems on Jan 1st, and can no longer process UK Bank Transfers to banks registered only by UK Sort Codes and account number. They now need to have the IBAN and/or SWIFT code. Unfortunately, they did not tell customers, or even CS it seems. In the end, I went for an old fashioned cheque. This was processed the same day, and arrived last Saturday (3 days instead of the normal 2 - not bad).
2) Despite assurances, the USA problems ARE slowing down service to non-US clients. This is mainly due to overloading the CS, which also means it is near impossible to get through at times.
3) If it is necessary to chage bank account in order to provide a SWIFT or IBAN code, then the whole process of account verification has to be gone through again, adding a further 5 days delay before a new withdrawal can be requested to the new account. If urgent, a cheque is faster for the UK, as they come from the London office and not Canada.
4) Sheduled maintenance often occurs without notice. They never stick to the same day either. Recently it has been Monday, but not every Monday, and has occasionally been Wednesday or Thursday. It is impossible to rely on being able to access Neteller on any weekday morning. Friday to Sunday are usually fine, as they seem to avoid maintenance on these days.