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NETeller ATM Card is no more....

Discussion in 'Online Casinos' started by adrian_j, Apr 24, 2007.

    Apr 24, 2007
  1. adrian_j

    adrian_j Dormant account

    Occupation:
    Engineering
    Location:
    UK
    NETeller LOCKED?

    Hi everyone. Does anybody encountering following problem?

    ---
    An error has been encountered

    Your account has been closed for security reasons. Please email This email is not visible to you..
    ---

    I had 1000$ on my NETeller account and now it is locked? Could anyone
    comment this?
     
  2. Apr 24, 2007
  3. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    The same happened to me today also.
    After waiting 20 minutes in live chat I finally got CS. It then took 5 minutes to
    reopen the account, and it is open again.

    The reason for the security check was that I had accessed Neteller from both my home computer and my laptop from work. I have been during that for 2 years
    without any problems through, before now.

    Anyway, just relax - it is just standard procedure from Neteller.

    Zoozie
     
    1 person likes this.
  4. Apr 24, 2007
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
  6. Apr 24, 2007
  7. CasinoForumu

    CasinoForumu Dormant account

    Occupation:
    Manager
    Location:
    Bursa
    This is usual with Neteller. Dont use the same computer with other Neteller users. Dont make too much failed deposits. Dont make too much failed withdrawals.


    If your accunt closed, call them. They will call you back from your registered phone back. They will open it after asking some questions.
     
  8. Apr 24, 2007
  9. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    Bad for you. If it is investigations department it means they have something serious to tell you about your action. Usually it is only This email is not visible to you..
     
  10. Apr 25, 2007
  11. CasinoForumu

    CasinoForumu Dormant account

    Occupation:
    Manager
    Location:
    Bursa
    and This email is not visible to you.
     
  12. Apr 26, 2007
  13. Mike031

    Mike031 Banned User - violation of <a href="http://www.cas

    Occupation:
    not a loser :o)
    Location:
    not loserland *lol*
    Neteller Card closed!

    Btw. i got this Email today:

    "The third-party provider for the NETELLER Card has very recently advised that under the rules relating to the Cirrus/Maestro Network, it can no longer support those branded cards. This affects your NETELLER Card.

    Important dates

    Effective immediately, you will not be able to withdraw funds from youre-wallet to your NETELLER Card. However, you will have until May 2, 2007 to use the funds that are already on your Card.

    To avoid possible inconvenience, we highly recommend you use all of the existing funds on your Card before this date. After that time, we will credit remaining funds back to your NETELLER e-wallet. This may take several business days, but we assure you that your funds continue to be safe and secure.

    Other withdrawal options

    In the interim, you will continue to have access to the following withdrawal options based on your country of residence:

    Cheque
    Bank transfer
    Member wire"
     
  14. Apr 26, 2007
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Dear xxxxxxx,





    The third-party provider for the NETELLER Card has very recently advised that under the rules relating to the Cirrus/Maestro Network, it can no longer support those branded cards. This affects your NETELLER Card.





    Important dates

    Effective immediately, you will not be able to withdraw funds from your e-wallet to your NETELLER Card. However, you will have until May 2, 2007 to use the funds that are already on your Card.





    To avoid possible inconvenience, we highly recommend you use all of the existing funds on your Card before this date. After that time, we will credit remaining funds back to your NETELLER e-wallet. This may take several business days, but we assure you that your funds continue to be safe and secure.





    Other withdrawal options

    In the interim, you will continue to have access to the following withdrawal options based on your country of residence:





    Cheque
    Bank transfer
    Member wire

    Please sign in to your account to see which withdrawal options are available to you.


    ****

    It is the only reason I use Neteller, so its off to Moneybookers for me - at least I can direct transfer to my bank account in 2 working days with much smaller fees.
     
    1 person likes this.
  16. Apr 26, 2007
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Me, too.

    I've received one of these as well but this looks like a hoax
    to me.

    I can't see why they would want to do this and lose so much non-US business (and Cirrus-Maestro stand to lose a massive amount as well), and I doubt that they would send a letter addressed to their merchants to the users.

    Still, with Neteller arrogance and insensitivity to their users anything is possible I guess.

    I'm sure there will be moves to get another processor....and if worst comes to worst I guess you can always get a bank transfer, although they will sting you for this.

    I'll check on it later today, but you might try phoning them during working
    hours to see if this is right.

    Hmmm - tried testing it with a withdrawal to my Neteller card. No notices
    anywhere on the site, but at the final card confirmation it kicks you out "An error has occurred" which is unsettling in view of this email.
     
    1 person likes this.
  18. Apr 26, 2007
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    It looks as if this is widespread - reports coming in from all over the world and Mike031 has commented on it in another thread here, too.

    I tested it with a withdrawal to card and sure enough at the end of the transaction I got an "error" message which under the circumstances is not encouraging.

    Interesting that there is not a single notice to users about this anywhere on the site.

    Moneybookers is going to make a killing off this if it is true....unless our not-very-client-caring NT decides to delay and hold on to funds as long as possible whilst it tries to get another processor in place.

    Again - if this is true - NT are once again showing that their users are their lowest priority when it comes to communicating major problems.

    I've sent emails to some of the NT team, but they haven't exactly been forthcoming recently!
     
    1 person likes this.
  20. Apr 26, 2007
  21. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    One more step in their 'settlement' with the dojfux?
     
  22. Apr 26, 2007
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Nothing in my inbox, and Neteller is still advertising its debit card on their website:
     
  24. Apr 26, 2007
  25. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    If this is true, I doubt that it's a DoJ inspired move - more likely some difficulty with the third party Maestro-Cirrus network that NT uses.

    That's small comfort to the users, who will no doubt now be subjected to delays and poor communications from NT as they try and get their @#it together.

    I again emphasise that if this is true, I am appalled that they have arbitrarily and without any warning whatsoever stopped their users from operating their NT to NT Card privilege, and that there is no indication whatsoever on their site that this problem is happening, why and what they plan to do about it.

    From a Customer Relations Management and even PR and marketing perspective this is truly unprofessional and very irritating.
     
    1 person likes this.
  26. Apr 26, 2007
  27. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    'Meister, before heavy traffic builds on this topic would it not be an idea to merge this and the other Neteller thread at http://www.casinomeister.com/forums/online-casinos/17536-neteller-locked.html ?

    If this NT communication to merchants is true, I am appalled that they have arbitrarily and without any warning whatsoever stopped their users from operating their NT to NT Card privilege, and that there is no indication whatsoever on their site that this problem is happening, why and what they plan to do about it.

    From a Customer Relations Management and even PR and marketing perspective this is truly unprofessional and very irritating.
     
  28. Apr 26, 2007
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well boo-f**king-hoo. It's true.

    I just spoke with them over the phone and the card is no more. They said they are scrambling at the moment to update the website and to notify all customers. They found out about this yesterday.

    All funds in the card will be transferred back over to the ewallet section. They aren't sure how long this will take after the 2nd. Could be hours; could be days.

    The card was the only reason I had a Neteller account. Well there goes my Vegas "fun money". Damn.
     
    1 person likes this.
  30. Apr 26, 2007
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  32. Apr 26, 2007
  33. CasinoForumu

    CasinoForumu Dormant account

    Occupation:
    Manager
    Location:
    Bursa
    I got the same email. The worst news of the day :rolleyes:
     
  34. Apr 26, 2007
  35. dariobrasil

    dariobrasil Dormant account

    Occupation:
    zz
    Location:
    Italian but live in Brazil
    very bad news
    this is my only way to withdraw money from neteller
    what can I do now?
     
  36. Apr 26, 2007
  37. unicorn40

    unicorn40 Dormant account

    Occupation:
    cold storage warehouse worker
    Location:
    Ontario, Canada....
    They did that same thing to my account a few days before they stopped accepting Canadians. I figured there was no use phoning since i wasn't going to use them anymore and did nothing wrong. I have used the same computer from home only, so using another computer or anything like that from somewhere else couldn't have been the reason for locking my account.
     
  38. Apr 26, 2007
  39. jinnia

    jinnia Dormant account

    Occupation:
    Lady of Leisure
    Location:
    Bite, ME
    They didn't stop accepting Canadians completely, just on gambling transactions....

    You must register/login in order to see the link.

    I live in the good ole' USA :rolleyes: , and can still log into my account.
     

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