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Neteller Advice Sought

Discussion in 'Online Casinos' started by Slotster!, Jan 20, 2005.

    Jan 20, 2005
  1. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Reasonably new user to Neteller here, and just wondered if anyone had come across this before!

    I recently withdrew a reasonable sized amount from a casino, and was informed that neteller would be the best way as they couldn't refund the amount back to my card. No problem, so I supplied the neteller details and received a withdrawal confirmation within 24 hours showing two amounts sent to my neteller account.

    When I checked, it appeared the casino had attempted to pay the winnings in two consecutive differing installments. The much smaller amount had been paid in and was showing in my account, but the far greater amount showed in neteller as "declined".

    I've contacted Neteller, and they advise they can't think of any reason why this would happen, but confirmed the payment had been sent back to the casino (giving me an NT reference number), advising me I should ask the casino to send it again.

    I contacted the casino to inform them, and am now waiting for it to be dealt with by their "finance" department. I'm not at all bothered, as not a lot of time has passed and I have faith in the casino as a casinomeister recommended site - just thought it was a slightly odd situation.

    Has anyone else come across this before, or can offer any advice on how I should maybe help things move along?

    Many thanks in advance!
     
  2. Jan 20, 2005
  3. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    i have had it with a playtech casino(cant remeber which one) and they just seem to reprocess it again a day later
     
  4. Jan 20, 2005
  5. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Thanks for the reply! This is a well known Microgaming Viper...

    I found it a bit disconcerting that Neteller were unable to provide a specific reason considering the amounts involved, but they were very friendly and assured me it wasn't a problem as such, and just to give it another go!... Just waiting on the casino to come back to me know and advise that's what they're going to do!
     
  6. Jan 20, 2005
  7. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
  8. Jan 20, 2005
  9. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Virtually every poker room I have cashed out from regularly has had this happen. You get back in touch with them, they go to their merchant screen, see it didnt go through and do it again. I do not know the explanation. This has happened on every one of my Eurobet cashouts, a few Party Pokers, Absolute once, Paradise once and UB a couple of times. I guess it is the same reason that withdrawing to my debit card from Neteller gets declined 10% of the time for no reason. It is just a system bug, maybe a time out or something. These rooms all corrected it within a very reasonable amount of time.
     
  10. Jan 20, 2005
  11. vickie40

    vickie40 Vickie

    Occupation:
    Making the US a safer place!
    Location:
    USA
    I've had it happen at several of the Microgaming Casinos but I've ALWAYS gotten the money redeposited back into my Neteller account within 24 hours. I don't even contact the casinos anymore since I've found they automatically redeposit it if it was declined.

    HTH
    Victoria
     
  12. Jan 20, 2005
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    It happened to me once with a cashin from Casino kingdom. I checked my casino account and saw 2 entries,the first for xxx dollars being declined and the next one for the same amount being accepted. All this happened within five minutes according to the logs so I would definitely say its not the casino's fault. Probably a glitch somewhere.
     
  14. Jan 20, 2005
  15. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Ah, thanks for the reassurance and advice everyone!

    I'll leave it a couple of days and wait to hear from either Neteller or the casino! If I don't hear anything, I'll go email, PM and phone call on their asses ;) Heh hee.

    Will post up what happens. Thanks again.
     
  16. Jan 20, 2005
  17. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Oops - Declined again last night. Same amount, same problem...

    I've spoken to Neteller again this morning, who, again, couldn't offer any explanation as to why it happened - and suggested I should just ask the casino to deposit in smaller amounts.

    I'm almost certain this is a neteller issue now as opposed to a casino one, but it's just annoying really.

    Makes me remember why I love 32RED so much.

    Me: "Can I have my money please?"
    32RED: "Yep, there you go.. It's straight in your bank account"
    Me: "Sorted"

    If only it was always that simple!!
     
  18. Jan 20, 2005
  19. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    Actually Slotster i had this last week - but it was a deposit from my bank account into NETeller - and only for 30! But it got accepted on the second try pretty soon after.

    So it cant be large amounts - or casino problems :)

    Funny - but since that upgrade at the beginning of December, NETeller has caused us some problems eh.

    We ought to test this from NETeller user to NETeller user. Why don't you send me a payment for 10 and another for 1,000 and I'll tell you if they work ;)
     
  20. Jan 20, 2005
  21. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Heh hee.. Will you also tell me how you get on at Thunderstruck too? :D

    It is a bit of a pain all round really, but at least the casino seem responsive and helpful up to now; and fair play to them for re-submitting the withdrawal quickly after the other one... Just the "dunno why" thing from Neteller that's slightly disturbing. Imagine if your bank said that.
     
  22. Jan 20, 2005
  23. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    LOL - I can tell you the answer to that one now :)

    Agreed.
     
  24. Jan 20, 2005
  25. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    The saga continues - and it's starting to irritate me a little now!

    Yet another "declined" transaction this morning, and no idea why from neteller. I asked the casino to try the smaller amounts thing or to send me a cheque - and got the dreaded response....

    You need to send us a copy of your driving licence, utility bill, address details blah blah blah... What a pain!

    I've never had to do this before. How come they can attempt a neteller transaction three times unsuccessfully, but then want my life story to cut me a cheque or do it in smaller amounts!?! It's not the end of the world, and I can kind of understand why they need it, but it's just a bit annoying.

    I'm put off neteller for life certainly, I'm reserving judgement on the casino until we see a resolution.

    I'll get my stuff faxed off and update the next thrilling installment!....
     
  26. Jan 21, 2005
  27. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    It's all gone quiet...

    Documents sent, and confirmed. No more attempts at neteller or info to say I'll be paid in another way.

    No update from casino or neteller either... Going to give it till tomorrow then kick off.
     
  28. Jan 21, 2005
  29. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    To give a little bit of credit to neteller however - I did receive a cheque this morning for the smaller amount that went through ok... So that's a good quick service. Shame they can't resolve the rest.... :(


    Hope it doesn't bounce ;) Hehhee..
     
  30. Jan 21, 2005
  31. Thatchatch

    Thatchatch Dormant account

    Location:
    Toronto ON Canada
    Switching what was already a BIG operation from Canada to Gibraltar is no sinecure. Growing pains.
     
  32. Jan 21, 2005
  33. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Guess what?... My documents aren't clear enough...

    For f***s sake....
     
  34. Jan 21, 2005
  35. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    I never fax ID. Just by photocopying a drivers licence you can see that it most likely will not come through a phone line and then out clear on the other end. Scanner is the only way to go, and if you don't have one just bring a floppy along with your documents to a business centre like Kinkos, Staples Business Depot or something similar and use their computers to scan and save to disk. Then you can send by email and there can be no excuses except that they can say they did not get the email, but I hvae never had any problems. It also comes in handy because you will always have those document files on disk for quick access should any other casinos request them.

    Staples Business Depot

    You must register/login in order to see the link.

    FedEx Kinkos

    You must register/login in order to see the link.
     
    Last edited: Jan 21, 2005
  36. Jan 21, 2005
  37. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Thanks for the info there B21J! :thumbsup:

    I've managed to sort a scan and send it across. It's not so much that aspect of it, it's the whole thing and how they only suddenly decided it was required after a few failed neteller transactions (and one successful one). I dunno, it just doesn't seem worth the hassle when other places seem to deposit your cash and pay out any subsequent winnings with the minimum of fuss.

    I've faith in the casino's reputation and financial standing, so I'm not worried yet (and hence why I've not named them!), just a bit bored of running round in circles to sort it out.

    Thanks again.
     
  38. Jan 21, 2005
  39. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    You can also take a picture of your driving license or credit card with a digital camera.
     

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