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Resolved netbet.com not paying out again

Discussion in 'Casino Complaints - Non-Bonus Issues' started by nrg19uk, Nov 21, 2013.

    Nov 21, 2013
  1. nrg19uk

    nrg19uk Newbie member PABnonaccred

    Occupation:
    electrician
    Location:
    london
    hi folks

    it seems netbet are trying to pull a fast one with me ;-(


    my gf signed up on the 8/11/2013 and played her free play and I like the look of the site so I signed up myself, using my own details house address etc which are different from hers but from the same ip. ( all thoe I used the contact telephone the same as hers because my phone was in for repair at the time and as far as im aware it is never used) come back to bite me

    I played the bonus and deposited £400 on my account and played for a good few hours winning and losing then managed to get £3500

    so I banked £400 to my card that I deposited with and tried to put the remainder on another card (all these cards are registered to my address)

    I receive a email confirming these two amounts and verification would take between 4 to 8 days after 8 days and still no money in my accounts I contact netbet chat who told me they had tried phoning me (no phone call to gf phone) and to confirm number, so I give them my telephone number which was now working and they would be in contact shortly.

    no call so after 12 hrs I phone them to be told I "wouldn't" be paid out because multiple accounts! which I told them was rubbish, I have won this money fairly and expect to be paid so.

    they believe I have setup multiple accounts which is not true:

    1, the gf mailing address is different
    2, she didn't deposit any money
    3, names are different

    they went on to offer 10% of the total winnings which i told them is not acceptable i have won this money fairly i expect to paid so.

    i informed them I am willing to give them any information, statements, bills they wish in order to process this which they have told me they would be in contact within 24hrs.


    i said i would contact the Maltese gaming commission if this is not sorted.

    i am not a big time gambler and this may not seem like a lot of money to you guys but i feel like i have been robbed

    not happy :-(

    i hope you can help

    neil
     
  2. Nov 21, 2013
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    ... nothing to say anymore, enough to post this message. Unacceptable at all.
    How **** in the world you can say to player that he is fraudster, and then offer to player 10%
     
    4 people like this.
  4. Nov 21, 2013
  5. nrg19uk

    nrg19uk Newbie member PABnonaccred

    Occupation:
    electrician
    Location:
    london
    i forgot to add

    i forgot to put on the 20/11/2013 i deposited money from the card that i was hopeing the larger amount to go on thinking this is the reason why they hadn't deposited the money


    which i brought up in the phone call "i said if you think i have multiple accounts and not going to pay out, why is it you will still allow me to deposit money?
     
  6. Nov 21, 2013
  7. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Fraud & Underwriting Team VRP / YapStone
    Location:
    Dún Dealgan
    I am with you on this one.
    So they probably think you are fair but try to shove you away with a lousy 10%.
    I'd say winner winner chicken dinner in your favour.


    Hope they will pay you in full after everything has been checked and verified.


    Good luck.
     
  8. Nov 21, 2013
  9. wigan rl

    wigan rl Experienced Member

    Occupation:
    Selfemployed
    Location:
    Wigan
    If you signed up with different details then in this case you may be in luck

    3.4 By registering on NetBet, the user irrevocably authorises NetBet to limit the number of registered accounts to a maximum of three (3) with NetBet per IP address. The user acknowledges and agrees that they shall not use an IP address that has more than three registered accounts and that it is their sole responsibility to verify the number of registered accounts with NetBet prior to registering their own personal account. In the event where a user uses an IP address that has three or more registered accounts with NetBet, the user irrevocably agrees to authorise NetBet to block at its sole discretion any payment request(s) and to fully forfeit any amount in dispute to NetBet.

    Normally it's 1 account per ip address it's 3 here i'd PAB if i was you
     
    2 people like this.
  10. Nov 21, 2013
  11. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    PAB will resolve it, or this casino goes to rogue pit, no way.
    Or OP really fraudster, but i do not think so.
     
  12. Nov 21, 2013
  13. nrg19uk

    nrg19uk Newbie member PABnonaccred

    Occupation:
    electrician
    Location:
    london
    erm

    sorry if i seem thick whats pab? lol


    don't seem to have any problems any other site i use me and the gf playing online together, like it says in the t&cs max of 3 per accounts per ip address all thoe her account is her address and mine is my address (the same as my card details)

    thanks for the replys guys


     
  14. Nov 21, 2013
  15. wigan rl

    wigan rl Experienced Member

    Occupation:
    Selfemployed
    Location:
    Wigan
  16. Nov 21, 2013
  17. nrg19uk

    nrg19uk Newbie member PABnonaccred

    Occupation:
    electrician
    Location:
    london
    100%

    im 100% real i feel like a criminal or something.. i think this has put me off online gaming for life lol

    from what ive read vaguely i need to wait for them to contact within the next 24 hrs like they said and if they don't i go ahead? and turn it into a pab?



     
  18. Nov 21, 2013
  19. Offshore

    Offshore Full Member PABnononaccred PABnonaccred

    Occupation:
    -
    Location:
    Europe
    Some Internet providers allocate dynamic IPs, so every time you connect to the Internet you have different IP. So you can easily break this term without even knowing that. And if you win something, they can take your money and noone can blame them. BTW, in such case player won't be even able to verify how many accounts were actually opened from his IP. The sentence in bold is awesome... According to it, before registering an account player has to contact support with something like this: "Hello, I want to open an account. My current IP is x.x.x.x, please check how many accounts were opened from this IP".
     
  20. Nov 21, 2013
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The correct sequence of events you should undertake is:
    1. Try to resolve your grievance with the casino.

    If that fails...
    2. Contact the casino rep here at CM: http://www.casinomeister.com/forums/private.php?do=newpm&u=30320
    (His profile says Casino770, which was the name of the casino until they changed it this year to NetBet (not to be confused with an Accredited Casino with a very similar name)

    If that fails...
    3. Pitch-A-Bitch:
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    Sorry if this has put you off online casinos, but you do have to be VERY careful about not breaking T&Cs at ALL online casinos - multiple-accounts are one of the most common problems.

    I would be very interested to hear how you found NetBet casino in the first place; Did you click on an advert somewhere, a "spam-mail" or a search engine?

    Cheers and Welcome to the Forum!
    KK
     
    2 people like this.
  22. Nov 21, 2013
  23. banditboy2006

    banditboy2006 Experienced Member

    Location:
    uk
    they are advertising on youtube videos now
     
  24. Nov 21, 2013
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I wouldn't trust this netbet (not to be confused with casinos of a similar name) lot with a pisspot to be honest.
    I couldn't even retrieve 84 quid for NOT breaking terms and conditions.
    The CS is contradictory and amateurish at best, in broken English. They were casino770, a rogue operator. They are going for accreditation I believe, and before that happens Cambridge United will win the Premier League, or Australia will win back the Ashes.
     
  26. Nov 21, 2013
  27. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    i like such stories... Casino appears on CM with 'cool rep' who answer quite frequently, tolding ' we resolve everything', then they start to do such things.
    I hope in future we all will play at places like redbet, guts, betat, casinoluck, nextcasino, and few other cool places, and such business like 'this good returning from rogue casinos' will die. Really, why netbet better than guts? Paouts, oh come on! Bonuses? oh come on! Games selection, you joking now? This is problem of affiliates, they promote casinos like netbet, and we got topics like this.
    P.S. probably a bit harsh( not sure what this mean and english, better use word rude?), but really, better play at 5-6 excellent casinos, then play at 20 average casinos.
    P.P.S. I am pretty sure, that netbet resolve this, rep told something like 'oh, our team made mistake', but who cares in this world? I have a problem with betat with every goddamn deposit, and their live support know me well, and everytime this guys treat me like a vip, they understand me and do everything to resolve my problems. Why i should deposit at casino like netbet? Anyone? At least one good point for them? I am sure no. Everyone of us reading another forums, local forums, we should tell people where to play, and should tell where to play is not safe. Everyone responsible, everyone involved.
    P.P.P.S. yes, few beers :)
     
  28. Nov 21, 2013
  29. nrg19uk

    nrg19uk Newbie member PABnonaccred

    Occupation:
    electrician
    Location:
    london
    thanks


    thanks for that my gf see netbet on a advert on the tv originally. lets hope they phone me tomorrow like they have promised with the right results ;-)
     
    1 person likes this.
  30. Nov 21, 2013
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Don't hold your breath.
    P.S. the rep gets very pissy if you mention any problems on here first before contacting him.
     
    1 person likes this.
  32. Nov 21, 2013
  33. nrg19uk

    nrg19uk Newbie member PABnonaccred

    Occupation:
    electrician
    Location:
    london
    lol



    I wouldn't know to contact him if I hadn't posted here first?

    I haven't said a bad word about the company all im doing is asking how I stand and the procedures I should follow
     
  34. Nov 23, 2013
  35. nrg19uk

    nrg19uk Newbie member PABnonaccred

    Occupation:
    electrician
    Location:
    london
    update

    I thought I would keep you guys updated


    as promised by netbet I would get a call within 24 hrs, 11oclock yesterday I make a call to them "someone will call you back within 15/20 mins" ok so I wait for 1hr tried to call them back no answer! I tried about 10 times so decided to leave a message on there answering machine.

    "if I don't get a call back within the next 20 mins im escalating a claim on casinomeister.com" low and behold within 15 mins a very irate women calls me back basically accusing me of multiple accounts after a good 30/40 mins of heated discussion which seems like she was trying to trip me up (me correcting her) I now have to send my i.d's and my gf i.d's with a copy of utility bill to prove this is not the case!

    which I have done.

    the women promised me she would call me back Monday with further details (and hopefully it will be good news) she has given me a telephone number which is linked to her mobile in case she doesn't call.

    so fingers crossed all should be sorted Monday.....
     
    1 person likes this.
  36. Nov 23, 2013
  37. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    It's inappropriate to use casinomeister to threaten/blackmail operators, which is what you did.

    FYI.
     
    5 people like this.
  38. Nov 23, 2013
  39. nrg19uk

    nrg19uk Newbie member PABnonaccred

    Occupation:
    electrician
    Location:
    london
    lol



    lol call it what you like I was merely informing them of my next plan of action!


    is a pab not the same thing? asking a casino to do the right thing before its escalated?



    I find it inappropriate to be in this situation in the first place hey ho


    how long you worked for them? lol
     

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