Neo Games Software Warning

sophol66

Dormant account
I opened a thread about okscratchcards not paying but I think I should bring every body attention to the new terms and condition in almost all NeoGame software casinos like Hopa Karamba and many more

It says in the terms that if you play a game that counts less than 100% towards wagering the winnings from the game won't be valid only the losses, indeed they confiscated the winnings in okscratchcards leaving the account with zero balance.



These are tough terms that leave you with no way to win , you can only lose in games that count towards wagering but less than 100%.
 

onkel

Active Member
PABnonaccred
This term (variations of it) is relatively common, isn't it? I remember playing at Redbet with a SUB a couple of years back and due to one single roulette spin, a losing one at that, while clearing the bonus, I got my whole balance less deposit removed after finishing the wagering requirements. So basically once I'd made that spin my best case scenario was to get my deposit back, I had no chance of winning anything.


EDIT: I also remember that support confirmed that this was the case and that it was up to the player to read and understand the terms (as evil as they may be). Apparently Nifty29 does some freelancing ;)
 

sophol66

Dormant account
it is not common, what you say is that when a game is not allowed or when game count 0% to wagering then the winnings will be confiscated this is fine

They say the game is allowed, the game count to the wagering 10% 20% or 50% or 90% but we will confiscate your winnings if you play it, is that common ? not even one casino has this rogue rule
 

onkel

Active Member
PABnonaccred
Oh ok, from what I understood of your post it was that they confiscated your winnings from that particular game. So for example if you've won $1500 in that game and have a $1200 balance when you've finished wagering, then your balance will be set to $0. If you've for example have won $200 in that game and have a $1200 balance when you've finished wagering, you'll get a $1000 balance. Are you saying this isn't the case?

If it is, I can't see how that is any worse than my example - it would be a lot better in fact.
 

homerbert

Accredited Casino Representative
I opened a thread about okscratchcards not paying but I think I should bring every body attention to the new terms and condition in almost all NeoGame software casinos like Hopa Karamba and many more

It says in the terms that if you play a game that counts less than 100% towards wagering the winnings from the game won't be valid only the losses, indeed they confiscated the winnings in okscratchcards leaving the account with zero balance.



These are tough terms that leave you with no way to win , you can only lose in games that count towards wagering but less than 100%.
First time ever heard about this things oO
 

sophol66

Dormant account
Onkel you didn't get it here is an example to show you the con

Game x counts 50% towards wagering, you play this game ok ? you can only lose in the game if you win they will not pay the winnings ?

What you think in your mind is the common rule that a non allowed game if you play it the winnings will be removed, we talk here about a game lets say a slots machine that count 90% to the wagering . an allowed game ok ? when you play that game you can only lose and your winnings means nothing because they never pay these winnings
 

wobble33

Experienced Member
I opened a thread about okscratchcards not paying but I think I should bring every body attention to the new terms and condition in almost all NeoGame software casinos like Hopa Karamba and many more

It says in the terms that if you play a game that counts less than 100% towards wagering the winnings from the game won't be valid only the losses, indeed they confiscated the winnings in okscratchcards leaving the account with zero balance.



These are tough terms that leave you with no way to win , you can only lose in games that count towards wagering but less than 100%.
the rogue bit is in saying other games allow certain % when they actually destroy all hope of cashing out..this is no more than rogue behaviour. why even allow other games for wr?

absolute joke, always read the TandC because this is absolutely disgusting trickery if you don't read the terms...
 

onkel

Active Member
PABnonaccred
Don't get me wrong OP, I think it's an absolutely disgusting term. Just saying that the term at Redbet is no better, stating that a game counts 0% towards wagering requirements is not the same as saying you will forfeit 100% of your winnings if you play it.

In both circumstances you will need to read and understand the terms to the letter to not get screwed. It is very easy for the sites to implement a block so that you cannot play restricted games while having a bonus, but it seems it's much more profitable to screw players over.
 

wobble33

Experienced Member
Don't get me wrong OP, I think it's an absolutely disgusting term. Just saying that the term at Redbet is no better, stating that a game counts 0% towards wagering requirements is not the same as saying you will forfeit 100% of your winnings if you play it.

In both circumstances you will need to read and understand the terms to the letter to not get screwed. It is very easy for the sites to implement a block so that you cannot play restricted games while having a bonus, but it seems it's much more profitable to screw players over.
correct but WHY even mention that this counts 10% that counts 20% when if you play them, you lose ALL your money because you never played a 100% game.

the + e/v guys would obviously play video poker, or b/j to build a bank, then do wr on scratch cards. no word of doubt this is disgusting behaviour off a casino to put the % counts rule in. its trickery if you don't read the t/cs..
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
I agree, it's totally stupid, why would they have any games count 10% toward wagering when if you play them you'll forfeit your winnings?

Wagering on different games will contribute differently towards your wagering requirements. All games will contribute 100% of each wager towards your wagering requirements, except those shown in the table below:

Wagering Contributions
Game Category Game Contribution
All versions of Roulette 0%
All versions of Blackjack 10%
Quick Play 0%
Hi Lo Fever 0%
Baccarat 0%
3 Card Poker 0%
All versions of Video Poker 10%

5. Only winnings, which are received by playing with a bonus in games which contribute 100% to the wagering, are cashable.
Lots of casinos have disallowed games or games that count as a lower percentage toward wagering. Some casinos even have a term that says that if you play ONE game or hand of a game with higher WR, then the rest of your bonus needs to be played at the same wagering.

But this is just weird.
 

bigjohn

Dormant account
I opened a thread about okscratchcards not paying but I think I should bring every body attention to the new terms and condition in almost all NeoGame software casinos like Hopa Karamba and many more

It says in the terms that if you play a game that counts less than 100% towards wagering the winnings from the game won't be valid only the losses, indeed they confiscated the winnings in okscratchcards leaving the account with zero balance.



These are tough terms that leave you with no way to win , you can only lose in games that count towards wagering but less than 100%.
Everybody agreed with you in the other thread that the terms stink, everybody in this new thread you started also agrees that the terms stink. That's probably about as good as it's going to get. So now we have 2 warnings.

Just be careful, you don't want to be cross posting or seen to be pushing an agenda when all we have, basically, is your word.

Bottom line is, don't play there.
 

wobble33

Experienced Member
I agree, it's totally stupid, why would they have any games count 10% toward wagering when if you play them you'll forfeit your winnings?



Lots of casinos have disallowed games or games that count as a lower percentage toward wagering. Some casinos even have a term that says that if you play ONE game or hand of a game with higher WR, then the rest of your bonus needs to be played at the same wagering.

But this is just weird.
yes, I think whats happened here is, they updated their terms, but forgot to take off the 10% rule for v/p and b/j...its basically a 100% scratchcard bonus..

if they didn't forget, it downright trickery and a disgrace!
 

vinylweatherman

You type well loads
CAG
MM
correct but WHY even mention that this counts 10% that counts 20% when if you play them, you lose ALL your money because you never played a 100% game.

the + e/v guys would obviously play video poker, or b/j to build a bank, then do wr on scratch cards. no word of doubt this is disgusting behaviour off a casino to put the % counts rule in. its trickery if you don't read the t/cs..

This is the trickery. Although bad, at least the traditional use of such terms is to prohibit play on certain games. The deception here is that both VP and Blackjack ARE given a non zero weighting, and this is being used to misrepresent the nature of the offer.

If they had been honest and stated that the bonus was ONLY to be used on slots and scratch cards, and that all other games were not allowed to be played on pain of confiscation of winnings, then they would have the "common" form of this term, which although considered bad, is not bad enough to warrant a rogue listing.

These terms are not just unclear, they are deliberately deceptive, designed to make the offer look like a general most games offer when in fact it is a strictly "slots only" offer, which if clearly stated, would put many potential players off joining, hence less revenue for the casino.
 

wobble33

Experienced Member
This is the trickery. Although bad, at least the traditional use of such terms is to prohibit play on certain games. The deception here is that both VP and Blackjack ARE given a non zero weighting, and this is being used to misrepresent the nature of the offer.

If they had been honest and stated that the bonus was ONLY to be used on slots and scratch cards, and that all other games were not allowed to be played on pain of confiscation of winnings, then they would have the "common" form of this term, which although considered bad, is not bad enough to warrant a rogue listing.

These terms are not just unclear, they are deliberately deceptive, designed to make the offer look like a general most games offer when in fact it is a strictly "slots only" offer, which if clearly stated, would put many potential players off joining, hence less revenue for the casino.
vinyl

have you read the other thread in the complaining section?
 

vinylweatherman

You type well loads
CAG
MM
vinyl

have you read the other thread in the complaining section?
Yes.

It's not just about dodgy software, so calling this a "software warning" is rather misleading. It is more a rogue terms warning, and the other thread shows that not only do they apply this term, they go beyond it by confiscating the DEPOSIT, not just the "winnings". Clearly, if you win on a less than 100% game, yet then lose those winnings later, they will just confiscate what no longer exists by raiding your winnings from 100% games, and then your deposit. What next, send the player an invoice when there isn't enough left to confiscate:rolleyes:
 

QueenBee

Registered
This applies to slots too...

As I only play slots, I don't usually pay much attention to these percentages. But yesterday I came across these terms at two different sites. Slot sites, with mostly Netent slots...

"All games will contribute 100% of each wager towards your wagering requirements, except those shown in the table below:

All versions of Roulette 0%
All versions of Blackjack 10%
Quick Play 0%
Hi Lo Fever 0%
Baccarat 0%
3 Card Poker 0%
All versions of Video Poker 10%
Netent Games 50% :eek:


6. Only winnings, which are received by playing with a bonus in games which contribute 100% to the wagering, are cashable. " :confused:

Tugged in neatly under BJ and videopoker you find all the Netent slots..... That is a nasty trick!

And btw one of the sites is a licensed Danish site... :eek:

Add: AND there is no way of telling which slots are Netent for those who don't know!
 
Last edited:
Top