Need help with Betsson ...

norbertbah

Dormant account
PABnononaccred
Joined
Jul 3, 2011
Location
DE
Hi everyone!

I found this place while browsing for help with Betsson problem. I won over 2.5k euros there and wanted to withdraw. They asked me to scan copies of different documents and I did it. Every single one was approved (they send me emails about that and it was also visible in my account), they only wanted one more photo ID. Luckily I had it and I sent it, they came back to me with the same approval email and thanking me for cooperation. When I tried to withdraw I could not log in! Their chat operator said that my documents were not approved and all funds were confiscated including my deposits!!! I asked for explanations but he just cut me off. I emailed them but got same reply that their decision is final and ALL funds were confiscated! NO EXPLANATION GIVEN AT ALL! I don't know what to do it seems that they can do what they want. Are there any legal company who can submit a legal claim for me (don't know the costs, but I would pay up to 2-3k and try to reclaim costs from them). As they target EU market they should be controlled somehow...:confused:
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Hi and welcome to the forum! :thumbsup:

First off I am as confused as you as to what is going on - Betsson are one of the best & most reputable companies in Europe IMO, so something is strange here.
Anyway, you have come to the right place!

Normally the first thing to do is send the casino representative a Private Message about your problem, but they don't have a rep on this forum, so you'll probably need to jump straight to stage 2:

After giving them a reasonable amount of time (which you may have already done), if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.
(They are NOT on those lists - I have already checked).

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

Good luck!
KK
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
KasinoKing is one of our most senior members, and he gave you very good advice. If you are going to PAB (Pitch a Bitch), don't say anything more about your issue, it's one of the terms of the PAB service.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
If I remember correctly this thread was originally entitled something like "Need help with Betsson stealing my money" or somesuch. Since the OP has since filled a PAB I have taken the liberty of changing the title to something less ... corrosive to the PAB. I trust this will not unduly inconvenience anyone.
 
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