NEED HELP! Skrill Verification Email Not Arriving

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Hi all,

got the below dreaded message when trying to log in as the email with the code never arrives.

Tried some remedies that saw other CM members getting the message somehow, however, to no avail. Skrill support will probably need another year to answer my email. :rolleyes:

Anyone with a solution for this? Thx

1574999023180.png
 

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
Can't you choose to have it sent as text message to your phone instead?

But sometimes it takes longer than the 15 minutes for the code to arrive either way and you have to request a new one, very handy :rolleyes:
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
No, can't change it to have the code sent to the phone as I can't get into my account settings.

Pressing "Send new code" after the first 15 minutes have expired it displays for the first time "Code sent", but still no email :(

1575006513407.png
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
Hi all,

got the below dreaded message when trying to log in as the email with the code never arrives.

Tried some remedies that saw other CM members getting the message somehow, however, to no avail. Skrill support will probably need another year to answer my email. :rolleyes:

Anyone with a solution for this? Thx

View attachment 118547
Maybe you need to "SOW" Skrill wallet. :)

Have you tryed to withdraw :lolup::p
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
Nope, will try it now :)

Harry, when you're able to login to your account, enable 2FA (app) on Skrill. Easier to enter the code from authenticator app than rely on messages, they are too unreliable. Replaces static secure id's as well.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Do you have the phone app? Did you try it?

OK, I got in via the mobile APP as I could opt for sending the code to my mobile.

However, I still get the same "code sent" screen when I try to log-in on my laptop. Cleared cookies etc. Plus, I cannot change any settings on the mobile app, so no chance to activate mobile instead of email for messages.

Tried to make a deposit at VS via mobile, didn't work either as I get the same "code sent" screen when I hit on send payment. :(

Result: Still none the wiser. :oops:
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Checked spam.

I use Outlook, hence, any spam is going into the designated Junk Email folder. Also checked in a browser to make sure.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
They have a Facebook page. You could try to send a private message there.
I did that when I had problems with Neteller and they did respond.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
This is weird as I can select to get the verification email OR a code to my registered mobile phone number.
I can select this when logging in to my account.

And yes Skrill is fine WHEN it works, to get support is a nightmare.
I am a Skrill VIP and can call their dedicated VIP number, but the agents always sound like they have no interest in your issue, they sound down and depressed, like they must have the worst job in the world. :oops:
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
This is weird as I can select to get the verification email OR a code to my registered mobile phone number.
I can select this when logging in to my account.

And yes Skrill is fine WHEN it works, to get support is a nightmare.
I am a Skrill VIP and can call their dedicated VIP number, but the agents always sound like they have no interest in your issue, they sound down and depressed, like they must have the worst job in the world. :oops:

I was able to select that when I tried on the mobile APP, but it does not offer it on the laptop.

Skrill is useless in customer service. Emails usually 2 - 3 days to get an answer. :(
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
I have had the same issues with skrill 2 days ago , sending verification sms that expires after 15 mins , that doesn’t arrive till 20 mins later , so request more and then keep entering the wrong code when they suddenly all arrive at once..

So went the email route , and same problem , emails took an eternity to arrive .

This was to authenticate a new payee out of the account .

Got there in the end by logging in through a browser instead of the app , which then didn’t ask for any authentication extra.

So I think they have been having general technical issues this week .
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
It's the seasonal gremlins doing the rounds across all sectors it seems. Much like RBS' Online Banking being kaputt intermittently, as well as general lethargy using online services! We should all go back to analog now and bring down the power!

But hey, so much for technology eh.

"The future is bright. The future is f*cking shite"

-everyone
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
It seems that unfortunately I can log in to these rip-off merchants' site

Works here aswell now.
When i tried earlier it just said "Something went wrong, try again or contact us"

I thought Skrill was a pretty good option when it comes to fees and such.
Maybe it differs depending on where you are from?
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
They probably got hacked and we’ll read about it in the news in a few months time
 
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