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Need Help from Renee Casino rewards Rep

Discussion in 'Online Casinos' started by msblast, Dec 13, 2011.

    Dec 13, 2011
  1. msblast

    msblast Banned User - violation of <a href="http://www.cas PABnononaccred PABnoaccred

    Occupation:
    work on cemetery
    Location:
    germany-netherlands-border
    Hi there,

    my girlfriend need the help from the rep from casinorewards

    450€ payout and account was closed

    how ican contact him does anyone knows that?

    risk management did not answered

    and thats her christmas money so please hurry
     
  2. Dec 13, 2011
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Did you PM Renee first?

    Did your girlfriend ever play using your computer? I'm thinking the answer is yes, and if you have casino rewards accounts, this may be the reason they closed her account. Most casinos only allow 1 account per computer/house etc.
     
  4. Dec 13, 2011
  5. msblast

    msblast Banned User - violation of <a href="http://www.cas PABnononaccred PABnoaccred

    Occupation:
    work on cemetery
    Location:
    germany-netherlands-border
    icant find renee here to send him an PM

    no its not one household she is my neighbor have her own pc and in this house lives -7 familys

    can someone add a link to contact him?

    she received a cd per postal mail
    with a 20€ bonus when she deposit only 0.10cents

    she play only lord of the rings up to 500€ with 0.90cents, she was very happy -christmas saved-

    now she cashout 420€ and have 27€ in balance and her account was closed

    nice!
     
  6. Dec 13, 2011
  7. msblast

    msblast Banned User - violation of <a href="http://www.cas PABnononaccred PABnoaccred

    Occupation:
    work on cemetery
    Location:
    germany-netherlands-border
    additional: she is a good player at 32red --5k deposits last year no problems with accredited casinos

    first time for a long time she use casino rewards and now this problem
     
  8. Dec 13, 2011
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Why is your "girlfriend" not posting?

    If she has 7 families in her house who all have access to a computer then I'm almost certain she has been denied because someone else in her house took that bonus too.

    Look for casino rewards in the I-Gaming Reps section in the tabs above.

    You were economical with the truth in your last complaint so I hope you're being honest here.
     
  10. Dec 13, 2011
  11. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
  12. Dec 13, 2011
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Definitely a she - and a very nice one too! ;)
    I also agree there is something a little bit fishy about this story, but I wont jump to conclusions - I'm sure it will come out in the wash...

    KK
     
  14. Dec 13, 2011
  15. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    I dont think it makes any difference what purpose would the money be used for.
     
  16. Dec 13, 2011
  17. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
  18. Dec 13, 2011
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I frequently receive CDs by snail mail for CR Casinos I already have accounts at. Even a very small deposit (I played one that was $1 recently) establishes a deposit method and helps with ID checking.

    It may be a case of a duplicate account when the player thought it was a personalized offer, but was one for new players only.
     
  20. May 24, 2012
  21. msblast

    msblast Banned User - violation of <a href="http://www.cas PABnononaccred PABnoaccred

    Occupation:
    work on cemetery
    Location:
    germany-netherlands-border
    thats correct, never get help about that

    account is *snip*

    deposit 1€ for that 20€ bonus.. 450 won and account was closed

    :(
     
    Last edited by a moderator: May 25, 2012
  22. May 25, 2012
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    As I understand it the casino has flagged this as a case of multiple accounts and closed them accordingly. As such it's not a Renee issue it's a Risk Management issue.

    If you wish to contest the account closures -- presumably there are two of you and you've fallen afoul of the "one IP per player" rule -- then you'll need to contact the casino people and do what you can to get that cleared up. Complaining about Renee is pretty much missing the point.
     
    3 people like this.

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