Resolved Need help from Canadians to cash out at video slots

[Jasminebed]

That is the very reason why before i even think about depositing at a new casino i ALWAYS get the KYC done first. Once i have the confirmation that all is OK, then i go ahead.

Saves all the hassle when you're doing the first withdrawal.

Some places wanted then another screenshot from my Neteller/Ecopayz account showing the 1st transaction, that was always quickly uploaded/sent by email and verified with LiveSupport.

Due to this strategy I never had any troubles with withdrawal delays

Back when I did the first verification stuff, I couldn't verify my credit card as it had not been used, so was not requested. I think that was the case for the bank info too, it's requested upon a withdrawal, I don't think it was requested before today as I only noticed I had a request for the CC a day or two ago. Possibly why I found a screenshot but no indication I had uploaded anything previously. May or may not have chat sessions emailed from months ago.

The ID, address and ecopayz were done long ago.

 

[Harry_BKK]

Back when I did the first verification stuff, I couldn't verify my credit card as it had not been used, so was not requested. I think that was the case for the bank info too, it's requested upon a withdrawal, I don't think it was requested before today as I only noticed I had a request for the CC a day or two ago.

The ID, address and ecopayz were done long ago.

Never used withdrawal to bank or CC at casinos, hence maybe why i got spared from these kind of problems

 

[Jasminebed]

Videoslot's processor will not pay back to my credit card. But I got tired of paying ecopayz an extra 2.9% every time I wanted to play. Plus, if I use their credit card to withdraw my cash, it's in USD and I get hit with whopping foreign exchange and atm fees.

My bank takes a hefty $15 for wires (some others are as high as $20).

I contacted support again, and they did go ask someone if they could make an exception for my cards, as the USED to take just first four and last four, but the answer was no. They support was really nice, helped explain the loss limit (which will not protect my current balance), and suggested an alternate means for me to get the card info to them by trying to upload the photo from my phone via the mobile casino which I shall try shortly.

Hope it doesn't use too much more data as I'm paying for data at this point.

 

[Jasminebed]

Took me a bit, as I had to recharge my phone, but got my card uploaded via the mobile casino. Couldn't figure out how to find the existing one I had taken earlier, but was able to upload a new photo.

Used less than $1 worth of data, but I think $1 might be minimum.

Had no idea if pic turned out as my black card with white writing reflects the flash badly, but support told me it was legible, and it was approved within minutes and I requested a wire.

I've made enough in deposits that I could have requested Ecopayz instead.

Here's hoping all the info I provided is correct and we are not chasing cyberspace funds 5 business days from now

A number of support agents have been very nice to me today.

However, I do re-iterate that I think it should be possible to initiate the withdrawal so it is not in your account pending a player getting all the docs to them. They don't need to pay it until the docs are received and approved naturally.

Dan, I hope you are having a nice weekend. I'll send another pm indicating my issue is resolved.