- Joined
- Jun 20, 2018
- Location
- Netherlands
Hi all!
Hope you all are doing fine. I am in need of some advice with a dispute i am having with 1 of the online casino's.
At 11/06/2018 i deposited through my second bank account which i myself registered and named according to my company name purely for professional reasons. My company is a sole proprietorship meaning there is no seperation between business and private according to the law. I am the sole responsible for everything.
Now after the deposit i had a hot streak and managed to make 7.5k withdrawal. Offcourse i needed to send documentation to validate my account and i did. After 1 week i got the email saying that i breached T&C and that all winnings (5515.12 euro) are voided and all the money i deposited through said account are being refunded.
The term i violated according to them is: 'Only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you solely'
Legally the account belongs to me solely. The response i got from them on that matter is: 'Even though in this case you and you company are the same person. the card is still registered on the company.'
I have had myself advised by multiple lawyers and they all state that i am in accordance to the T&C. I'm currently in conclave with them on AskGamblers but it seems we will be getting nowhere. I'm wondering what my next steps would be. I could reach out to the official channels. MGA and ECC. prior before taking legal actions.
Any advise?
Thanks!
Hope you all are doing fine. I am in need of some advice with a dispute i am having with 1 of the online casino's.
At 11/06/2018 i deposited through my second bank account which i myself registered and named according to my company name purely for professional reasons. My company is a sole proprietorship meaning there is no seperation between business and private according to the law. I am the sole responsible for everything.
Now after the deposit i had a hot streak and managed to make 7.5k withdrawal. Offcourse i needed to send documentation to validate my account and i did. After 1 week i got the email saying that i breached T&C and that all winnings (5515.12 euro) are voided and all the money i deposited through said account are being refunded.
The term i violated according to them is: 'Only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you solely'
Legally the account belongs to me solely. The response i got from them on that matter is: 'Even though in this case you and you company are the same person. the card is still registered on the company.'
I have had myself advised by multiple lawyers and they all state that i am in accordance to the T&C. I'm currently in conclave with them on AskGamblers but it seems we will be getting nowhere. I'm wondering what my next steps would be. I could reach out to the official channels. MGA and ECC. prior before taking legal actions.
Any advise?
Thanks!