Typical
This is an example of the arrogant crap I got from Click2pay when they made unauthorised currency translations on my deposits costing me over 50. I threatened to make a complaint to my credit card company and they eventually refunded the charges, but refused to guarantee that similar currency translations will happen again.
The claim to be based in Germany, but are actually in Cyprus according to their postal address.
They are only under EU regulation, unlike Neteller which is under UK regulation and based in the Isle of Man.
EU rules require them to keep the information for 6 years, so they are correct in this, however, if the link failed this indicates a technical error at their end, and exposes some totally useless customer service on their part.
If they DO debit the account, they could still be charged with fraud, as if your account was never activated, there would be no legitimate reason for amounts to be debited from your bank.
When I tried Click2Pay, one step was that they phoned me on my contact number for verification purposes.
Some casinos seem to think Click2Pay are great, but if they keep treating customers badly, this view will seem very much out of place from the player standpoint.
It seems all webwallets have these problems, and it is about time they got a grip on this issue, as it is their bread and butter. They are comfortable in the knowledge that card companies are reluctant to fully support gambling transactions, and bank transfers are very slow (3+ days between deposit and being able to play).
Debit cards may be a solution, but transaction limits are far lower than allowed for Neteller, and will be of no use to US players (not allowed).