Need advice on bonus withdrawal for UK player

harry671

Registered
Joined
Sep 11, 2021
Hey am new member my name Harry can any one give me a bit of advice ok here we go am sign up to metal casino I deposit 50 pound am a U.K. player I got 100% bouns on top of it it say my bouns funds £50. And my real balace is 50 i when up to couple of thousand pound I haven’t use the bouns fund or fell in to using them am still use my real cash it skillonnet net casino I when over the bouns of terms of 5 pound but I wasn’t use the 50 pound bouns I was useing my real funds. Am U.K. player it say this on the ukgc website about with bouns Operators must allow players to withdraw funds from their deposit balance, even if they are allocated to a bonus including when a bonus is pending or active in the account. We recognise that numerous small withdrawals can be costly for an operator, therefore, operators are not prevented from deducting a cost-reflective processing fee for withdrawals. However, this must be made clear to players before they deposit. Any charges for a withdrawal must not exceed the direct processing cost. When I check the metal casino terms and conditions it say this as well 34.
  1. If you wish to withdraw your available funds but have an active bonus you can do so if you did not start to use your bonus funds and are willing to forfeit your bonus. In order to make this withdrawal you need to contact the customer support department. So I email suport and ask them to remove the bouns havenot heard any thing back yet can any give me some advice about this I no the rule of different in the U.K. to the rest of the world
 
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ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Has the amount of wagering you have to do on that bonus gone down at all ?

Ive used this casino few years ago all the time never ever had an issue with it. Best thing to do in future is just ask them before betting over the maximum amount just incase, but as it was cash you was playing it I can not see the issue as you want to forfeit the bonus anyways
  1. While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the bonus amount or 5 (eg, 5 EUR, 5 GBP) (the lower amount applies), however if your deposit was with Neteller or Skrill the max bet is 1 (eg, 1 EUR, 1 GBP). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name)
 

harry671

Registered
Joined
Sep 11, 2021
skill on net casino metal casino said yes for U.K. player if am play with the deposit fund first I can spin what I like it only when I go in to the bouns funds it 5 pound max stake plus and I can withdraw any time as long am havent gone in to the bouns fund but I have to contact support to to remove the bouns it not like white hat casino were u can juat with draw and and the bouns will forfit and disappear but I thing that only for U.K. play but thank for the help ever one
 
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