Bonus Complaint NedPlay Casino support AWOL

zebedy

No!!!! Im Spartacus
webmeister
MM
Joined
Jun 1, 2007
Location
Up a Tree
It seems they dont work weekends if they do nobody answers email, nobody answers any phone calls and they dont even answer the live chat,
ive tried to contact them,
5 times by phone, it goes straight to voicemail,
countless times by live chat after about a minute it always goes to the submit a ticket page,
submitted a ticket, no answer,
pmed the rep , no answer as of yet

it says on there website thet the first deposit bonus is credited automatically, it wasnt,
You do not have permission to view link Log in or register now.

How do I receive my first Deposit Bonus?
When you have made your first deposit, your Deposit Bonus will be credited to your account automatically and direct.

and on the free spin promo they run they say
You do not have permission to view link Log in or register now.


Unfortunately we cannot answer questions about Free Spins on our Live Chat or through our support e-mail because we do not have access to the Free Spins system. This process is automated.
ok so who are we meant to contact if they dont get credited, or you run into problems :confused:

so if you run into problems after 10 pm gmt friday you have to wait until monday to get any sort of answer or help,

Chat is avalaible from within the casino client on working days from 7 pm GMT untill 10 pm GMT.
Phone support is avalaible on working days from 7 pm GMT untill 10 pm GMT.
Outside these hours you will be asked to go to
You do not have permission to view link Log in or register now.
to make a ticket. This will be monitored 24 hours a day. Our response time can go up to 24 hours. You will receive a response on all your requests. Please check your inbox or spambox after registration because you need to confirm your account or your ticket will not be processed.

is this acceptable ?
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
PM Dutchrobin, this is the fastest way, did you send in a claim ticket? The live chat feature wont be answered but after 180 seconds it will direct you and they usually answer within 6 hours??? This is an ongoing issue with them.
 

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