Naughty Casumo. Waking me up :D

JGslots

Ueber Meister
webmeister
PABinit
Joined
Feb 12, 2013
Location
Wales
Got a phone call off a London number this morning at 9am. He said he was from Casumo and could I answer just 2 questions as a short survey. Usually I just put the phone down at this point, but he said I would be rewarded with a nice bonus for just 2 small questions.

1st question: why haven’t I played in such a long time?
Answer: I never ever win there lol.

2nd question: what would you do if you won the mega jackpot?
Answer: play lots and lots of Spectacular

I was at this point very excited about the bonus he was about to offer me...

Until he said well done I’ve earnt 100 free spins on Dragon something if I make a deposit.

Blatantly not a survey, just silly marketing at barely 9am to wake me up. I just realised I’m lazy :D

Anyone else get these calls? How do you stop them?

Rob :D
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
Use a secondary line for all sign-ups then never answer it.
If it's really important they'll leave a message ;-)
 

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
I used to do this with my old mobile number as a kinda throwaway number and because I hadn't used it for ages orange claimed the number back and resold it, some poor woman was getting constant calls for me on her new phone only discovered that once an old mate called it one day and found out what was happening apparently she wasn't too happy about it.
 

Louis

Dormant account
Joined
Oct 30, 2018
Location
Malta
@JGslots - Just holla at an support agent in our chat and we'll remove the little tick box that you are fine by receiving phone calls.
Alternatively you can log in on Casumo, go to your account settings, and from there turn it off.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
@JGslots - Just holla at an support agent in our chat and we'll remove the little tick box that you are fine by receiving phone calls.
Alternatively you can log in on Casumo, go to your account settings, and from there turn it off.

I don't think he said he didn't want calls at all, but if they make it out as a survey then it's not a deposit bonus he expected. He could get one of those anyway without answering any questions.
 

Louis

Dormant account
Joined
Oct 30, 2018
Location
Malta
I'm afraid it's only the options of calls or no calls :/
 

Louis

Dormant account
Joined
Oct 30, 2018
Location
Malta
It's a hard knock life for promotions nowadays @brianmon
But I will take the feedback back to the department who handles the promotions. We do always appreciate feedback from you guys :)
 

sueyh

Senior Member
Joined
Apr 12, 2014
Location
New Zealand
I'm afraid it's only the options of calls or no calls :/

I'm OK with that option, I mean the marketing phone call is something you can expect from anywhere, not just from online casinos.

My issue is why didn't the staff simply said "I'd like to let you know we are running the promotion at the moment, deposit $20 and you will get 100 free spins."
Why he/she said something like survey which looks nothing but BS to me.
 

Supababe

Opinions Meister!
CAG
mm1
Joined
Aug 10, 2016
Location
Lancashire, UK
You have to look at it from the positive side, now you woke up early and have had the whole day for activities ;) :D

I did think this when I read your original post rob @JGslots ...
Or at least I thought...”you lazy article, complaining about a 9am phonecall waking you. The majority of us in the UK had been up for at least 2 hours at that point.”
I also thought...
“Now you might have enough time to put together our next CM exclusive team comp get together. In fact, why didn’t you take the opportunity to collar Casumo for some freebies to use!”
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
It's a hard knock life for promotions nowadays @brianmon
But I will take the feedback back to the department who handles the promotions. We do always appreciate feedback from you guys :)

Casumo sends out sms/email for deposit for spins offers for it's players. Is there any reason to call them and commit a survey?

When you get a call from a casino who promise you a reward for answering the questions I think it's fair to say you're expecting a reward. A reward that requires a deposit is no reward at all, in my opinion.

You should at the very least be transparent about it. In example; "If you participate in this short survey, we can offer you some bonus spins for your next deposit". Very different in meaning from the player's perspective when compared to "If you participate in this short survey, we'll award you with a really nice bonus".

What do you think "really nice bonus" means? If it were a deposit bonus it should've been 100% at least, not some petty 0,10 spins. (The game in question is almost definitely Dragon's Luck, which plays at 0,10).
 

Louis

Dormant account
Joined
Oct 30, 2018
Location
Malta
Fair enough, I think the guys making the call didn't have a certain script they followed (We like to make sure that every contact is personal). They were most likely just informed with what we would give out for the survey and then the wording was up to the caller.

But I will make sure, as with the Brianmon comment, to forward the feedback :)
 
Top