Naughty Casumo. Waking me up :D

JGslots

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Got a phone call off a London number this morning at 9am. He said he was from Casumo and could I answer just 2 questions as a short survey. Usually I just put the phone down at this point, but he said I would be rewarded with a nice bonus for just 2 small questions.

1st question: why haven’t I played in such a long time?
Answer: I never ever win there lol.

2nd question: what would you do if you won the mega jackpot?
Answer: play lots and lots of Spectacular

I was at this point very excited about the bonus he was about to offer me...

Until he said well done I’ve earnt 100 free spins on Dragon something if I make a deposit.

Blatantly not a survey, just silly marketing at barely 9am to wake me up. I just realised I’m lazy :D

Anyone else get these calls? How do you stop them?

Rob :D
 
I used to do this with my old mobile number as a kinda throwaway number and because I hadn't used it for ages orange claimed the number back and resold it, some poor woman was getting constant calls for me on her new phone only discovered that once an old mate called it one day and found out what was happening apparently she wasn't too happy about it.
 
@JGslots - Just holla at an support agent in our chat and we'll remove the little tick box that you are fine by receiving phone calls.
Alternatively you can log in on Casumo, go to your account settings, and from there turn it off.
 
@JGslots - Just holla at an support agent in our chat and we'll remove the little tick box that you are fine by receiving phone calls.
Alternatively you can log in on Casumo, go to your account settings, and from there turn it off.

I don't think he said he didn't want calls at all, but if they make it out as a survey then it's not a deposit bonus he expected. He could get one of those anyway without answering any questions.
 
You have to look at it from the positive side, now you woke up early and have had the whole day for activities ;) :D
Unless you're really desperate for deposits
Maybe just save contacting customers by phone for the really special promotions.
and use email, or as a last resort SMS, for the 'everyday' type promotions.
 
It's a hard knock life for promotions nowadays @brianmon
But I will take the feedback back to the department who handles the promotions. We do always appreciate feedback from you guys :)
 
I'm afraid it's only the options of calls or no calls :/

I'm OK with that option, I mean the marketing phone call is something you can expect from anywhere, not just from online casinos.

My issue is why didn't the staff simply said "I'd like to let you know we are running the promotion at the moment, deposit $20 and you will get 100 free spins."
Why he/she said something like survey which looks nothing but BS to me.
 
You have to look at it from the positive side, now you woke up early and have had the whole day for activities ;) :D

I did think this when I read your original post rob @JGslots ...
Or at least I thought...”you lazy article, complaining about a 9am phonecall waking you. The majority of us in the UK had been up for at least 2 hours at that point.”
I also thought...
“Now you might have enough time to put together our next CM exclusive team comp get together. In fact, why didn’t you take the opportunity to collar Casumo for some freebies to use!”
 
It's a hard knock life for promotions nowadays @brianmon
But I will take the feedback back to the department who handles the promotions. We do always appreciate feedback from you guys :)

Casumo sends out sms/email for deposit for spins offers for it's players. Is there any reason to call them and commit a survey?

When you get a call from a casino who promise you a reward for answering the questions I think it's fair to say you're expecting a reward. A reward that requires a deposit is no reward at all, in my opinion.

You should at the very least be transparent about it. In example; "If you participate in this short survey, we can offer you some bonus spins for your next deposit". Very different in meaning from the player's perspective when compared to "If you participate in this short survey, we'll award you with a really nice bonus".

What do you think "really nice bonus" means? If it were a deposit bonus it should've been 100% at least, not some petty 0,10 spins. (The game in question is almost definitely Dragon's Luck, which plays at 0,10).
 
Fair enough, I think the guys making the call didn't have a certain script they followed (We like to make sure that every contact is personal). They were most likely just informed with what we would give out for the survey and then the wording was up to the caller.

But I will make sure, as with the Brianmon comment, to forward the feedback :)
 

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