Bonus Complaint N1Casino Help me

ProSpy

Newbie member
PABnononaccred
Joined
Nov 1, 2019
Location
German
We lost money 1500 euros
Please, you can all help make money back
I'm deaf and I couldn't be sad
N1casino made me support blocking chat and how we get in touch
There is no serious evidence of the image
That's why he received 70% cashback bonus = 210 Euro
I played and I won 100% profit bonus 400Euro after I continued playing and I won a total of 1500 euros and after tomorrow disappeared 1500 euros where there is money
again 210 Euro bonus but it does not seem right but where is 1500 euro
Then I made contact livechat what happened 1500 euros where he is and he said I must play 5 euros but he did not tell me before explain and I did not know is ok
my head is stressed and it's not easy for me

I hope you will help me explain
what happened and I think I got something wrong?

thank you very much for understanding read

:eek::eek::eek::eek::eek::eek::eek:
 

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helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
HI there, look as though you exceede the 5 euro maximum bet rule? This is a standard bonus rule across the majority of online casinos. I'm not familiar with the cashback but I assume it comes with some wagering requirements, if the cashback does have wagering requirements, then the max bet rule would be in effect until the time you have cleared the wagering.

If you have breached the terms of bonus funds then I don't believe that you will get your money back.

I highly suggest that you read the T&C at every casino you play at.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Hallo ProSpy,

sieht nicht gut aus. Cashback gilt als ein Bonus, der x-mal umgesetzt werden muss bevor man eine Auszahlung machen kann. In den meisten Faellen, haben Kasinos Einsatzlimits von 5EUR wenn ein Bonus aktiv ist.

Du hast damit eine Regel missachtet und deswegen wurde deine Auszahlung abegelehnt und der Betrag eingezogen.

Ich werde trotzdem @homerbert benachrichtigen, er ist der Repraesentant fuer N1 und kann eventuell helfen. Ich wuerde mir aber keine grossen Hoffnungen machen, da Du eine klare Regel missachtet hast.

In Zukunft solltest Du immer die Bedingungen fuer einen Bonus lesen, damit sowas nicht wieder passieren kann.

@homerbert Could you please have a look at the account. He received a Cashback Bonus from a promo and it looks like the withdrawal was declined because he bet more than 5EUR during wagering.

EDIT: Sorry for the German text but I thought it would be easier for the OP. :)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
We lost money 1500 euros
Please, you can all help make money back
I'm deaf and I couldn't be sad
N1casino made me support blocking chat and how we get in touch
There is no serious evidence of the image
That's why he received 70% cashback bonus = 210 Euro
I played and I won 100% profit bonus 400Euro after I continued playing and I won a total of 1500 euros and after tomorrow disappeared 1500 euros where there is money
again 210 Euro bonus but it does not seem right but where is 1500 euro
Then I made contact livechat what happened 1500 euros where he is and he said I must play 5 euros but he did not tell me before explain and I did not know is ok
my head is stressed and it's not easy for me

I hope you will help me explain
what happened and I think I got something wrong?

thank you very much for understanding read

:eek::eek::eek::eek::eek::eek::eek:

Buna ziua si bine ai venit la Casinomeister. Putem sa vorbim si in Romaneste :D
 
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ProSpy

Newbie member
PABnononaccred
Joined
Nov 1, 2019
Location
German
HI there, look as though you exceede the 5 euro maximum bet rule? This is a standard bonus rule across the majority of online casinos. I'm not familiar with the cashback but I assume it comes with some wagering requirements, if the cashback does have wagering requirements, then the max bet rule would be in effect until the time you have cleared the wagering.

If you have breached the terms of bonus funds then I don't believe that you will get your money back.

I highly suggest that you read the T&C at every casino you play at.
Yes right
First as it happened and I made contact livechat received 70% cashback but did not tell me explain game 5 euros maximum
I continued playing 1 euro to 2 euro and I won 100% bonus is correct until the evening I won a lot total 1500 euro Book Of Dead big winn
Then cashout neteller until tomorrow is no longer where it is 1500 euro and again bonus 210 Euro and I received email support said sorry again cashback bonus I am scared where it is 1500 euro
Then I'm as nervous as he could get 1500 euros
If he can't transfer I can still play 5 euros again but where is 1500 euros more exactly
I do not know what happened n1casino made me blocked livechat I would like to contact because they are deaf I think
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
There's been awfully a lot of complaint threads as of late from N1 Casino and casinos related to it. Almost in every thread the issue is that the player has broken rules. Where are these players coming from who don't read terms of bonuses and why are they all flocking to N1 :confused:

.. Cashback is still a bonus and it has a wagering, no? Rules generally apply to bonuses.
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
There's been awfully a lot of complaint threads as of late from N1 Casino and casinos related to it. Almost in every thread the issue is that the player has broken rules. Where are these players coming from who don't read terms of bonuses and why are they all flocking to N1 :confused:

.. Cashback is still a bonus and it has a wagering, no? Rules generally apply to bonuses.

Flocking from Roshtein or another streamer I suspect, Maybe new players who did not know the bonus rules and played bigger bets like the streamers without knowing they can't do that.
 

greylady

A greyhound loves you more than you love yourself!
Joined
Jan 30, 2017
Location
Scotland
Totally irrelevant to the thread but N1 casino need to change canceled to cancelled - talk about professional :cool:
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Totally irrelevant to the thread but N1 casino need to change canceled to cancelled - talk about professional :cool:

It's almost like there isn't American English and British English. It's a different story if they're not consistent on the site and you can find both American and British on the site.
 

ProSpy

Newbie member
PABnononaccred
Joined
Nov 1, 2019
Location
German
if I got something wrong
Why did I receive 70% cashback and where does it write a maximum of 5 euros?
With what I was wrong and I do not want to make problems I would want my money back is 100% active bonus and with what I was wrong?
It is the proof of email you see more clearly
 

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Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
ma bucur ca sunt romaneste :)
pentru mine este neregula n1casino nu stiu ce am facut

Scuze-ma dar nu mai vorbesc perfect romaneste. Am plecat in 1984 din Romania si n-am mai vorbit de vro 10 ani sau mai mult.

Daca ai un bonus activ, nu ai voie sa pariez mai mult de 5EUR pe runda. Este un termen normal cu casinouri.

Ai pariat mai mult de 5EUR? Daca nu, representantul va putea sa ajuta. Dar avem weekend, s-ar putea sa fie luni pina avem un raspuns.
 

ProSpy

Newbie member
PABnononaccred
Joined
Nov 1, 2019
Location
German
Scuze-ma dar nu mai vorbesc perfect romaneste. Am plecat in 1984 din Romania si n-am mai vorbit de vro 10 ani sau mai mult.

Daca ai un bonus activ, nu ai voie sa pariez mai mult de 5EUR pe runda. Este un termen normal cu casinouri.

Ai pariat mai mult de 5EUR? Daca nu, representantul va putea sa ajuta. Dar avem weekend, s-ar putea sa fie luni pina avem un raspuns.
sunt inteleg ca ai uitat vorbesc romaneste :) este ok
nu am pariat 5 euro maxim ci doar 1 euro pana 2 euro atat
Si am primit email cashback 70% dar unde este scrie maxim 5 euro uita mai exact poza care am primit email
 

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sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
Scuze-ma dar nu mai vorbesc perfect romaneste. Am plecat in 1984 din Romania si n-am mai vorbit de vro 10 ani sau mai mult.

Daca ai un bonus activ, nu ai voie sa pariez mai mult de 5EUR pe runda. Este un termen normal cu casinouri.

Ai pariat mai mult de 5EUR? Daca nu, representantul va putea sa ajuta. Dar avem weekend, s-ar putea sa fie luni pina avem un raspuns.

German and Romanian... I can't just let this one pass by: you're a wizard, Harry! :D

I'll show myself out.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
If you dont to break max bet rule : paradise casino.. no max bet

If you want 10% real cash back weekly and 25% on mondays and stay on the softswiss platform : live.casino

N1 even canceled the option to redeem comp points. It sucks because it was very generous. But don't worry.. the loyalty program you were all waiting for is coming very soon! Thats what she said.. 7 weeks ago ;)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
German and Romanian... I can't just let this one pass by: you're a wizard, Harry! :D

I'll show myself out.

No wizardry I'm afraid, I was born in Romania, better said in the German-speaking part of the country which people know as Transylvania. Hence, I grew up tri-lingual - my native dialect called Transylvanian Saxon, German (all schools I went to were fully in German) and Romanian (you learned it automatically as you went along, it was after all the official language).

English, French and Spanish I learned only later on by living for some time in each of the countries. :D

The funny part is that as I grew older I lost interest in learning more languages. I lived several years in Singapore, Malaysia and Thailand but can't speak much Thai, Malay or Chinese other than a few courtesy words like Thx, Please or Hello/Goodbye. :oops:
 
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pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
No wizardry I'm afraid, I was born in Romania, better said in the German-speaking part of the country which people know as Transylvania. Hence, I grew up tri-lingual - my native dialect called Transylvanian Saxon, German (all schools I went to were fully in German) and Romanian (you learned it automatically as you went along, it was after all the official language).

English, French and Spanish I learned only later one by living for some time in each of the countries. :D

The funny part is that as I grew older I lost interest in learning more languages. I lived several years in Singapore, Malaysia and Thailand but can't speak much Thai, Malay or Chinese other than a few courtesy words like Thx, Please or Hello/Goodbye. :oops:

More importantly, which country taught you the art of eye rolling? ;)
 

ProSpy

Newbie member
PABnononaccred
Joined
Nov 1, 2019
Location
German
If you dont to break max bet rule : paradise casino.. no max bet

If you want 10% real cash back weekly and 25% on mondays and stay on the softswiss platform : live.casino

N1 even canceled the option to redeem comp points. It sucks because it was very generous. But don't worry.. the loyalty program you were all waiting for is coming very soon! Thats what she said.. 7 weeks ago ;)
Yeah sure
what about softswiss for slots?
well forget it is there 100% active bonus picture and I won cashout and tomorrow disappeared money is it good?
That's what scared me to get angry and dirty n1Casino
if for example you have earned more and cashout tomorrow disappears money as you feel
I received 70% bonus cashback email
where exactly 5 euros is written
see write only 20 euros 10X this is not 5 euros quickly consume
crazy n1casino there is no such thing 5 euros
 

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ProSpy

Newbie member
PABnononaccred
Joined
Nov 1, 2019
Location
German
There's been awfully a lot of complaint threads as of late from N1 Casino and casinos related to it. Almost in every thread the issue is that the player has broken rules. Where are these players coming from who don't read terms of bonuses and why are they all flocking to N1 :confused:

.. Cashback is still a bonus and it has a wagering, no? Rules generally apply to bonuses.
Yes see exactly the picture is 100% cashout active I won good luck
after that, the money disappeared 1500 euros tomorrow and again 210 euros bonus not so fair
See more clearly I will give you the email picture that I received I am shocked what I did
after that he said he needs 5 euros but where is he writing why I received 70% cashback bonus and where 70% cashback law
I know another bonus over 5 euros but where the law is cashback 70% must change the law
must think
I used 2018 n1casino is ok I played nice and so far I was shocked that took my money 1500 euros where exactly
 

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Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Yes see exactly the picture is 100% cashout active I won good luck
after that, the money disappeared 1500 euros tomorrow and again 210 euros bonus not so fair
See more clearly I will give you the email picture that I received I am shocked what I did
after that he said he needs 5 euros but where is he writing why I received 70% cashback bonus and where 70% cashback law
I know another bonus over 5 euros but where the law is cashback 70% must change the law
must think
I used 2018 n1casino is ok I played nice and so far I was shocked that took my money 1500 euros where exactly
Der maximale Einsatz mit einem aktiven Bonus ist 5 EUR/USD, 50 NOK, 7 CAD, 300 RUB. Das maximale Einsatzlimit (5 EURO) beinhaltet Verdoppelung der Einsätze nach Abschluss der Spielrunde, Bonusrunden (innerhalb des Spiels gekauft).
 

ProSpy

Newbie member
PABnononaccred
Joined
Nov 1, 2019
Location
German
Der maximale Einsatz mit einem aktiven Bonus ist 5 EUR/USD, 50 NOK, 7 CAD, 300 RUB. Das maximale Einsatzlimit (5 EURO) beinhaltet Verdoppelung der Einsätze nach Abschluss der Spielrunde, Bonusrunden (innerhalb des Spiels gekauft).
Ja ich verstehen gesetz bonus anderen ich weiß aber Wo ist das Gesetz über cashback 70% promo
Bespiel bekommen cashback 70% promo muss dazu schreiben email steht spielrunde 5 euro
ich möchte nicht verwirrt und falsch
braucht lösung gut und schade mein geld weg 1500 euro
 
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