Resolved n1casino.com doesnt bother closing account

Slotplayer83

Full Member
Joined
Jan 29, 2021
Location
World
As title states, signed up previous year to try a bit of the live play games. I filed in document for verification purposes as well, which never got bothered (weeks) to get verified. After a while i decided to close the account, due to a few reasons, where for example the max bonus buys is capped at 50 euro, and the duration for getting verified took an unusual long time. Problem: I coud'nt find a "close my account" button in there.

So i wrote support, support@n1casino.com, to close my account. Never got an answer. Weeks later i can still login, and as of today recieving a 20 spins free play. Come'on. Can this casino be taken any more seriously? I'm not interested and i think this complaint should be taken serious. Just the fact that my account for weeks pending never got verified got me kind of nervous.

Any normal casino can verify within 24 hours.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Please follow our procedures in posting complaints as detailed in your welcome PM - thank you.
 

Kenji85

Experienced Member
Joined
Apr 25, 2020
Location
Cork
As title states, signed up previous year to try a bit of the live play games. I filed in document for verification purposes as well, which never got bothered (weeks) to get verified. After a while i decided to close the account, due to a few reasons, where for example the max bonus buys is capped at 50 euro, and the duration for getting verified took an unusual long time. Problem: I coud'nt find a "close my account" button in there.

So i wrote support, support@n1casino.com, to close my account. Never got an answer. Weeks later i can still login, and as of today recieving a 20 spins free play. Come'on. Can this casino be taken any more seriously? I'm not interested and i think this complaint should be taken serious. Just the fact that my account for weeks pending never got verified got me kind of nervous.

Any normal casino can verify within 24 hours.
Do they not have a live chat option

Any casino I've closed accounts at live chat has done it after literally two or three questions.

1.tell them your username,address,d.o.b etc
2. Your closing your account for whatever reason( rtp changed to too low for example)


Process is usually done then instantly.
 

Slotplayer83

Full Member
Joined
Jan 29, 2021
Location
World
Everything points out for communication towards their own provided email adress, so why is'nt an email sufficient ?

Second; i dont understand why verification was pending for weeks while supplied the correct documents, i.e name, copy passport, proof of adress, proof of transaction / deposit using skrill etc. Ah, look:

To verify your account please, upload following documents into your profile (Documents tab): - a photo of your ID (should be valid) - a photo or a screenshot of all the payment systems used. Please, note, it is forbidden to use third party payment systems! - a document proving your address (shouldn't be older than 90 days) Documents verification might take time, so if you see your document in pending status, don't worry, it means the document hasn't been approved yet. If your document is rejected, you'll get a notification via email with the reason of rejecton. When your account is verified, you'll also get a notification via e-mail.

This is info from their own chat, which i did correctly. But i get a bit of nervous when casino's dont go the verification route. Btw. When you ask for account closure, they simply self exclude you for unlimited time, meaning you could in theory contact support still, and have your account reopened.

Not my casino!
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Everything points out for communication towards their own provided email adress, so why is'nt an email sufficient ?
Because there are reps on here who you are supposed to contact before making a complaint, as quite often they will sort problems out, and certainly do more than customer service can/will. Homerbert is a good rep, but hasn't been able to be online for some months due to no fault of his own.
 

Slotplayer83

Full Member
Joined
Jan 29, 2021
Location
World
Well,

This rep is'nt anywhere right now and proberly not responding to any incoming PM's. My account is closed now, due to automated response in their chat (bot) application. I still dont understand why they never bothered to, verify documents, nor answer or reply to an email with account closure. I guess they send bonusses through inactive players.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FWIW I strongly recommend doing a PAB. I have a pretty good line of communication to this group and am usually able to get things resolved within a few days.

AFAIK Homerbert has been promoted to the point where the forums are not an immediate priority for him. That said they should have found someone to step up in his place. Hopefully Bryan can get that ironed out.

PS. @Slotplayer83 If you need those two accounts of yours merged before we proceed feel free to ask via PM. ;)
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
FWIW I strongly recommend doing a PAB. I have a pretty good line of communication to this group and am usually able to get things resolved within a few days.

AFAIK Homerbert has been promoted to the point where the forums are not an immediate priority for him. That said they should have found someone to step up in his place. Hopefully Bryan can get that ironed out.

PS. @Slotplayer83 If you need those two accounts of yours merged before we proceed feel free to ask via PM. ;)
Thats not what he told us, and fairly recently another rep suggested the situation was still the same, that it was the terrible situation in his country meant he couldn't get online :(
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Thats not what he told us, and fairly recently another rep suggested the situation was still the same, that it was the terrible situation in his country meant he couldn't get online :(
Fair enough, I was assuming based on what I'd seen and heard through processing other PABs.
You say "not what he told us". Got a link to that?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Nah it's good. Issue is somehow solved now.
NP. I understand that Bryan has contacted you about the multiple accounts. I believe they will be merged shortly.
Please don't create multiple accounts (see Forum Rules for details).
If there is something you need assistance with regarding your existing account then just ask, there should be no need to create a second account.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Fair enough, I was assuming based on what I'd seen and heard through processing other PABs.
You say "not what he told us". Got a link to that?
https://www.casinomeister.com/forums/threads/gigadat-again.92294/post-1147107

I'm sorry for the absence on the forum - since I'm located in Belarus and we have pretty much terrible events after the presidential election which was about a week ago... (including like two days of complete internet blackout and hurting our own citizens by police..). Things are still not so good, but I'll try to help.

Back in July he said he was getting new staff and he would be able to spend more time on the forum

betamo

Sorry for some delay in recent response and in activity on forums...Soon we will have another rep here in order to help me, and hopefully, soon I will be able to spend more time on the forum :)

There was another more recent, thread but I can't find it where another rep from one of the casinos, said he still was having problems in his country and people were sending their best wishes and asking out of concern if everything was ok, and if he was alright, which she replied something like he is ok, but the situation is still terrible so he can't get online.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
If you can, if you could find out if he is ok, homerbert was well liked on the forum, and many members were concerned for his safety. If you do speak to people there, or him, I think people would be happy to know he is ok :)
Yep - I did. I bet he misses us too :D
 

Slotplayer83

Full Member
Joined
Jan 29, 2021
Location
World
It's good to read you guys take these things like a rep so seriously. Like complaints actually being worked on! Bit scarce in the world of online casino's.
 
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