N1 Casino - misc moaning

mina888

Experienced Member
PABnoaccred
Joined
Feb 13, 2009
Location
Vancouver, Canada
So I joined N1 casino 2 weeks ago based on the accredited and high ratings of casinomeister and submitted all the required documents and waited until they are approved but in the meantime I deposited and kept losing. So 2 weeks go by and nothing was even reviewed so I started depositing again about 2k in deposits, I won some back and withdrew $1000. Guess what? Now they are rejecting my withdrawals, and they keep rejecting my documents. There is no live chat so I have to keep emailing them. These are the same documents I have submitted to Bitstarz and energy casino and they are always approved. Why all of a sudden at N1 casino they are being rejected???? And their reason is so idiotic. They are asking to see bank statements with the deposit details with my name attached to each deposit. The bank statement I sent them has my name, my address, the deposit etransfer amount, the reference number. Additionally I sent them the gigadat emails with the same reference number attached to my bank statements. And they are still rejecting with the same reason and they are rejecting my withdrawal. Wtf???
 

mina888

Experienced Member
PABnoaccred
Joined
Feb 13, 2009
Location
Vancouver, Canada
Now they just reject my withdrawal without rejecting my documents.
 

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mina888

Experienced Member
PABnoaccred
Joined
Feb 13, 2009
Location
Vancouver, Canada
They keep rejecting my withdrawals with no reason other than to contact live chat but there is no live chat.
 

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hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Something happened at softswiss casinos recently. They went apeshit on stalling and asking for impossible things everytime you want to withdraw. All of a sudden paradise casino where I played since at least 2 years almost daily, they try anything they to reject any withdrawals. They offer etransfer deposits but no withdrawals. So since forever I have been depositing with etransfers and cashing out with ecopayz. The only other option is the internationnal wire transfer in euros so I am charged 45$ fee from by bank plus conversion fees. What do you think happened when all of a sudden there is absolutely no way they can process my withdrawal to the exact same method they have been doing the last 500 times. Support at n1, paradise... or any other dama nv .... wow. Insane retards. Agressive, weird and they seem to have forgotten who they used to be. I couldnt even verified in 2 curacao new dama nv casinos recently... same support asking nonsense over and over again and refusing to close the account until I am verified. The only casino runned on the softswiss platform that isn left to trust is bitstarz because they have their own staff and they dont need to hustle old clients for 100$ You think I am crazy? Have a try. You will get lied to for a deposit and any withdrawal request will get rejected like there is no tommorow. Yesterday was le last time i give one dollar to the honest bunch at softswiss
 

mina888

Experienced Member
PABnoaccred
Joined
Feb 13, 2009
Location
Vancouver, Canada
It’s insane. Unbelievable. They absolutely accept your thousands of deposits but reject your withdrawals why??? And why are these casinos accredited by casinomeister? The only reason I joined because it was accredited here. Big mistake. HUGE.
 

acw

Newbie member
Joined
Jun 12, 2004
Location
Macau
Thanks for the info. Will give N1 a total miss from now on. They do have live chat, but when I got standard answers to certain specific questions, I knew enough already.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
i am waiting for a withdrawal at the new n1 liscensed casino... they sowed me agreasively for.... one 40$ deposit.... asked for 50 documents, bank statementa pay slip.. selfies.... i have around 800 withdrawal pending.... and they are “investigating” .... am I dreaming or what? I make 40$ in an hour or work.... i cant afford a 40$ deposit ffs. I was verified before the first deposit to not be a fool exactly like that. This is beyond shameful abd abusive...

Look the ammount of docs uploaded ... for a 40$ deposit and around 750 withdrawal... thats it. Stilll stalled and laughed at...

Should i really contact thepogg their adr for a complaint? I am the most honest and straightforward customer there is....what a nice feeling
Please dont tell me to tag homerbert lol
@LadyJelena
A7C60E14-B9D0-4870-9012-3A45437D058E.jpeg 33F54298-240B-4E28-B4CE-3F720C20E1FD.jpeg 081AA965-97A7-4DE1-8D06-DC74368A4F15.jpeg
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
i am waiting for a withdrawal at the new n1 liscensed casino... they sowed me agreasively for.... one 40$ deposit.... asked for 50 documents, bank statementa pay slip.. selfies.... i have around 800 withdrawal pending.... and they are “investigating” .... am I dreaming or what? I make 40$ in an hour or work.... i cant afford a 40$ deposit ffs. I was verified before the first deposit to not be a fool exactly like that. This is beyond shameful abd abusive...

Look the ammount of docs uploaded ... for a 40$ deposit and around 750 withdrawal... thats it. Stilll stalled and laughed at...

Should i really contact thepogg their adr for a complaint? I am the most honest and straightforward customer there is....what a nice feeling
Please dont tell me to tag homerbert lol
@LadyJelena
View attachment 152767 View attachment 152768 View attachment 152769
PAB here, I would imagine you will get a quicker response, especially if they are trying to get a new rep. Maybe @maxd could confirm if they are responsive to complaints at the moment?
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
No follow up. No response. And they just approved it if I refer to the email confirmation without any details whatsoever from etransfer payment processor. Wtf
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
Something happened at softswiss casinos recently. They went apeshit on stalling and asking for impossible things everytime you want to withdraw. All of a sudden paradise casino where I played since at least 2 years almost daily, they try anything they to reject any withdrawals. They offer etransfer deposits but no withdrawals. So since forever I have been depositing with etransfers and cashing out with ecopayz. The only other option is the internationnal wire transfer in euros so I am charged 45$ fee from by bank plus conversion fees. What do you think happened when all of a sudden there is absolutely no way they can process my withdrawal to the exact same method they have been doing the last 500 times. Support at n1, paradise... or any other dama nv .... wow. Insane retards. Agressive, weird and they seem to have forgotten who they used to be. I couldnt even verified in 2 curacao new dama nv casinos recently... same support asking nonsense over and over again and refusing to close the account until I am verified. The only casino runned on the softswiss platform that isn left to trust is bitstarz because they have their own staff and they dont need to hustle old clients for 100$ You think I am crazy? Have a try. You will get lied to for a deposit and any withdrawal request will get rejected like there is no tommorow. Yesterday was le last time i give one dollar to the honest bunch at softswiss

I guess you are right.

As for the last few months, the internet started to fill up with different shite regarding Softswiss.

They might be their competitors who are doing this stuff.

usagazettes.com/softswiss-and-direx-n-v-are-killing-your-child/#:~:text=Every%20year%20500%20young%20people,casino%20websites%20over%20the%20world.


softswiss org

There are tons more on the net even with different files and PDF attached.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Competitors would never do that. Clearly someone that didnt appreciate the fact that their whole buisness is based on lies, bullshit, more lies and false advertisement. I never tought I would get treated like that by customer support anywhere. This morning was the final torture from softswiss. I registered at praise casino, got verified with top notch ids and even accepted to send a fkn selfie to get all verified and good to go. Honestly I thought I have seen it all but this experience was ten times worst than the usual lies that grow overtime during any softswiss casinos. Whats funny is that the ones liscensed in MGA are way worse blaming the regulator for their non mandatory insanely abusive request to avoid payments. They will ask you to provide the most absurd documents from the past to stall a payment. They will apply anything to their advantage agressively, act like the opposite is only imaginary and try to accuse you of having bad intentions towards them. The customer support agents is where it gets very very wrong. There is always one or two random agents that will act like they remember you, appreciate you and will do anything to help you. The average gambler gets comfortable, trust their words and then when its time to act according to the deal/offer/promise ... sorry sir not happening. Praise casino got to another level. They clearly lied about the fact that I was fully verified or that they had the intention to pay me without hours of insane requests. So after i deposit 30 euros worth of money, wagered the first deposit bonus and made withdrawal request for a little more than 500 euros equivalent, in 5 seconds I receive a sow request for payslips, 3 months statement of my bank accounts, even the one i didnt use to make the deposit via e transfer. Its easy to realize that they dont give a shit about what I do with my money, they have been taking it for the last years without any problem. The whole n1 mafia changed their way of doing buisness drastically recently. Before slotwolf rep or homerbert’s ghost say any public comment about what I just wrote, I just want to mention that I am very sorry but after getting treated like that and humiliated to actually receive the rare withdrawal from an online casino so many times, lied to so many that times and always gave you the benefit of the doubt to trust you again and again... just to be fucked from behind more than ever the day after. How on earth is anyone suppose to believe that asking for around 80 screenshots of my financial situation, job, buisness, activites the moment i make a withdrawal request... after one single very small deposit .. is to protect the player from fraud and the casino from dangerous customers. How fkn stupid you think every gambler is? I understand your hate the vast majority of them... but what happened to to being a fair bookie that can appreciate a steady revenue from honest people with too much money? What happens after nobody trust n1 or anything related to it?
I received a notification from gigadat that a payment was on its way tommorow...cant wait to enjoy the last couple hundreds From them. It took 3 hours to clear the bonus and 4 hours to get verified 2 times. Inwas so mad I had only one thing in my mind : reverse, lose it all and end this torture. This is by far the worst treatment I have ever had in 15 years of gambling.

IMO these videos are the result of a customer that had enough of all their
Lies. A couple hours looking online and there you go. An honest review of the whole softswiss lie.

ps. Bgaming slots are now live on the softswiss mga casinos. We can all enjoy hidden false rtp and learn about provably false stories

sorry for the awful long post../ just needed to write about it... its not like any softswiss employe would call me or come see me to discuss
 
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
PAB here, I would imagine you will get a quicker response, especially if they are trying to get a new rep. Maybe @maxd could confirm if they are responsive to complaints at the moment?
Yes, generally we are able to get issues at Direx/Dama NV casinos resolved in quite reasonable time.
 

mina888

Experienced Member
PABnoaccred
Joined
Feb 13, 2009
Location
Vancouver, Canada
Competitors would never do that. Clearly someone that didnt appreciate the fact that their whole buisness is based on lies, bullshit, more lies and false advertisement. I never tought I would get treated like that by customer support anywhere. This morning was the final torture from softswiss. I registered at praise casino, got verified with top notch ids and even accepted to send a fkn selfie to get all verified and good to go. Honestly I thought I have seen it all but this experience was ten times worst than the usual lies that grow overtime during any softswiss casinos. Whats funny is that the ones liscensed in MGA are way worse blaming the regulator for their non mandatory insanely abusive request to avoid payments. They will ask you to provide the most absurd documents from the past to stall a payment. They will apply anything to their advantage agressively, act like the opposite is only imaginary and try to accuse you of having bad intentions towards them. The customer support agents is where it gets very very wrong. There is always one or two random agents that will act like they remember you, appreciate you and will do anything to help you. The average gambler gets comfortable, trust their words and then when its time to act according to the deal/offer/promise ... sorry sir not happening. Praise casino got to another level. They clearly lied about the fact that I was fully verified or that they had the intention to pay me without hours of insane requests. So after i deposit 30 euros worth of money, wagered the first deposit bonus and made withdrawal request for a little more than 500 euros equivalent, in 5 seconds I receive a sow request for payslips, 3 months statement of my bank accounts, even the one i didnt use to make the deposit via e transfer. Its easy to realize that they dont give a shit about what I do with my money, they have been taking it for the last years without any problem. The whole n1 mafia changed their way of doing buisness drastically recently. Before slotwolf rep or homerbert’s ghost say any public comment about what I just wrote, I just want to mention that I am very sorry but after getting treated like that and humiliated to actually receive the rare withdrawal from an online casino so many times, lied to so many that times and always gave you the benefit of the doubt to trust you again and again... just to be fucked from behind more than ever the day after. How on earth is anyone suppose to believe that asking for around 80 screenshots of my financial situation, job, buisness, activites the moment i make a withdrawal request... after one single very small deposit .. is to protect the player from fraud and the casino from dangerous customers. How fkn stupid you think every gambler is? I understand your hate the vast majority of them... but what happened to to being a fair bookie that can appreciate a steady revenue from honest people with too much money? What happens after nobody trust n1 or anything related to it?
I received a notification from gigadat that a payment was on its way tommorow...cant wait to enjoy the last couple hundreds From them. It took 3 hours to clear the bonus and 4 hours to get verified 2 times. Inwas so mad I had only one thing in my mind : reverse, lose it all and end this torture. This is by far the worst treatment I have ever had in 15 years of gambling.

IMO these videos are the result of a customer that had enough of all their
Lies. A couple hours looking online and there you go. An honest review of the whole softswiss lie.

ps. Bgaming slots are now live on the softswiss mga casinos. We can all enjoy hidden false rtp and learn about provably false stories

sorry for the awful long post../ just needed to write about it... its not like any softswiss employe would call me or come see me to discuss
Why is this N1 casino on accredited list here? I only registered and played thousands of dollars here because I trusted casinomeister.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Why is this N1 casino on accredited list here? I only registered and played thousands of dollars here because I trusted casinomeister.
Do a PAB mina. There have been numerous complaints about these before homerbert went missing (and quite a few before that that he sorted out) so with no rep that would seem the only option. Unsure why they are allowed to stay accredited without one for so long.
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
I think the accredited list needs looking at
. A few casinos listed should not be there at all now .
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Why is this N1 casino on accredited list here? I only registered and played thousands of dollars here because I trusted casinomeister.
Not only accredited... they are on top of the list with 9.8 score. I understand how the point system works. It all makes sense until the casino in question starts to act exactly like they are at the moment. Here is another n1 tactic with offers they send everyday. When you have been in the position of being hustled for a couple dollars numerous times by any of their casino, you start to think about it when you receive an offer from them.

What is offerered here is that after a minimum of 2 deposits, you can claim 30% back as bonus money with 15x wager. This is not bad unless you consider the offer is sent at 9 pm utc and has to be claimed before midnight. So the usual time between the first deposit, gameplay/loss, 2nd deposit, gameplay/loss and the never ending sudden wait for a chat agent when there is 40 minutes left to claim a promo like that.... In total you have a 3 Hours timeframe to do all that. If its a minute passed midnight, agent will ask you if you have a problem understanding english, deny the bonus money and block you from chat. Even if you are polite and been a player there for years. These are facts and if you compare to other n1 liscensed casinos, this promo is far from the worst I have seen or participated in to get hustled like a fool that trusted them and never thought about their little tricks.

Please note that I am in EST time zone so the offer was received at 17:00 meaning it is 9 pm in utc.

You’re opinion may differ and I can understand but these offer used to be received for me at one minute after midnight so I had 24 hours to play/lose/claim. Clearly designed to fool players IMO. 93971DBB-EE73-4843-A373-9C7C7FE5C5B6.jpeg 5ACD54FE-14F4-4EAF-9BD9-82F86CF937DF.jpeg
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
So I joined N1 casino 2 weeks ago based on the accredited and high ratings of casinomeister and submitted all the required documents and waited until they are approved but in the meantime I deposited and kept losing. So 2 weeks go by and nothing was even reviewed so I started depositing again about 2k in deposits, I won some back and withdrew $1000. Guess what? Now they are rejecting my withdrawals, and they keep rejecting my documents. There is no live chat so I have to keep emailing them. These are the same documents I have submitted to Bitstarz and energy casino and they are always approved. Why all of a sudden at N1 casino they are being rejected???? And their reason is so idiotic. They are asking to see bank statements with the deposit details with my name attached to each deposit. The bank statement I sent them has my name, my address, the deposit etransfer amount, the reference number. Additionally I sent them the gigadat emails with the same reference number attached to my bank statements. And they are still rejecting with the same reason and they are rejecting my withdrawal. Wtf???
As has been suggested a few times here, please submit a PAB to us and we'll look into your issue for you.
Submit Your Online Casino Complaint - Casinomeister
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Anything reason that comes to the mind of the new financial advisor they hired for their vengeance against regulators. The only problem is that they are targeting their own customers and try to exploit them as if they didnt deserve better. I don’t have much empathy for those agents that were very fun to deal with back in the days and now are stuck between the wolf and the sheeps... but I can imagine how depressing it must be to be ordered to act like a thief towards clients they know pretty damn well. I had a nice conversation with a vip manager at one of their casino. Even him had a very strange attitude. All of a sudden, Mr vip manager wasn’t evasive anymore and didn’t seem to care at all about his own future at work. Maybe it was another trick for more bs later but for the first time in years, he seemed to be honest.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Oh well.... after all that SOW insanity, I had doubts about the fact that they sent my etransfer withdrawal. After all, who does treat their players like that with good intentions.
I contacted gigadat and I insisted for them to contact the casino since the agent was 100% sure the transfer failed. It failed before i even got the password. Since the email with link or auto deposited transfer happens the day after the sms with password, I thought it was curious that yesterday I had nothing. Basically had a very nice gigadat employee that insisted a LOT for the softswiss agent to send it again.
Another request, another fail. Its almost as they are doing this on purpose. The transfer doesnt even reach gigadat.. thats a first... even after all this the bullshit continues.
Moments ago I told them that i would take a bank transfEr, ecopayz funds or even crypto. I am offered paysafecard, neosurf and credit carda withdrawals all of these 3 are not availble and wont work. They deleted the interac option for me and closed the chat telling me to ask for an interac withdrawal tommorow../. Sure .
Time for PAB?
this is the incident that killed what was left I once loved about online gambling
Spent 10 hours on that...
 

trees

Newbie member
Joined
Apr 30, 2019
Location
nl
Not only accredited... they are on top of the list with 9.8 score. I understand how the point system works. It all makes sense until the casino in question starts to act exactly like they are at the moment. Here is another n1 tactic with offers they send everyday. When you have been in the position of being hustled for a couple dollars numerous times by any of their casino, you start to think about it when you receive an offer from them.

What is offerered here is that after a minimum of 2 deposits, you can claim 30% back as bonus money with 15x wager. This is not bad unless you consider the offer is sent at 9 pm utc and has to be claimed before midnight. So the usual time between the first deposit, gameplay/loss, 2nd deposit, gameplay/loss and the never ending sudden wait for a chat agent when there is 40 minutes left to claim a promo like that.... In total you have a 3 Hours timeframe to do all that. If its a minute passed midnight, agent will ask you if you have a problem understanding english, deny the bonus money and block you from chat. Even if you are polite and been a player there for years. These are facts and if you compare to other n1 liscensed casinos, this promo is far from the worst I have seen or participated in to get hustled like a fool that trusted them and never thought about their little tricks.

Please note that I am in EST time zone so the offer was received at 17:00 meaning it is 9 pm in utc.

You’re opinion may differ and I can understand but these offer used to be received for me at one minute after midnight so I had 24 hours to play/lose/claim. Clearly designed to fool players IMO. View attachment 152861 View attachment 152862
that is exactly they hustled me.
they send me a cashback offer.
it allways comes at around 01:45 AM my time.
so u would think its ok for the whole day time to claim.
since it is just send past over midnight. u think u have the whole day to play.
so i play the next morning.
lost and went to the casino to claim the bonus.
they allways ask u to send picture screenshot of the offer.
then come back say it is not the casino time as it is 11:45 casino time and u have only 15 minutes to play.
and the offer expire.
so i was left empty handed.
this is how they hustled me.
since then i dont play much with them.
oh yeah.
also they send me allways on saturday make 10 deposit plus to get 75 superspins on 1 euro per spin.
i allways deposit min at once 10 times.
then i few weeks back i did same.
and waited next saturday. and the offer didnt show up the spins in my account.
they raised from min. deposit 20 euro now to 50 euro.
didnt got a thing.. los the deposits ofcourse as usual. that was ofcourse my own fault as i they changed and i didnt read.
but the time hustling with the email for the cashback that got me real bad.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I don't get it. I've offered twice to help you guys with your N1 issues and no one has bothered to file a PAB. Would you rather just bitch and moan on the forums than actually get your thing resolved? So far that appears to be the case.

Fair warning: if you won't take steps to get your issue resolved you'll find that there is a limit to how long you'll be allowed to bellyache about it on the forums. Your choice, but you can't take free shots at a casino forever when there is a perfectly legitimate path available to getting things resolved.
 
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