N1 Casino closed account after 100€ deposit

Dafunk

Newbie member
Joined
Mar 16, 2014
Location
Germany
Hey :)

As you can see in the title, N1 Casino has closed my account right after a deposit.
Two days ago, I've closed my account at Spinia, they weren't able to block deposits with CC. Thats a no-go for me. N1 Casino as well.

On the same day, I went on to N1 Casino livechat to ask, if I could get in trouble playing at N1 Casino ( same company ). M**** told me, that everything is fine with my account, so I made a 100€ Skrill deposit.

Should be one of my last sessions at this company, they pay quick, if you request a withdrawal.

So far, so good, started Bod, one spin.. Account disabled.:mad:

My account was verified in the past and I had some withdrawals and deposits at N1, and I'm still waiting for an email, regarding my account closure.

They don't refund my deposit to skrill, the only offer was refund with bank account. The chat operator told me, I should write my bank details in chat! I declined that.

And now. Silence... :(

Summarized:
- Deposit taken 100€ Skrill, no refund
- Verified account closed, no email received
- Spinia account closed earlier that day ( my decision, CC deposits can't be blocked)
- Informed Skrill about my issue
- Opened a topic at GambleJoe ( my native language )...my bad, I get no help from these guys

Now, I need some help, what are the next steps?

Thanks for reading this thread, I appreciate your help :)

Greetings,
DaFunk
 

Dafunk

Newbie member
Joined
Mar 16, 2014
Location
Germany
That was a fast answer :D

I'll write him a message with a link to this thread, hope he can help me.
 

Geremino

Newbie member
Joined
Jun 19, 2016
Location
Elsewhere
Contacting the rep solves the problem most of the time, so like Bowki said, do that first.

How did you close the account with Spinia by the way? As far as I know most casinos don't offer any way to close the account besides putting yourself in some form of problem-gambling related self exclusion.
 

Dafunk

Newbie member
Joined
Mar 16, 2014
Location
Germany
Done, I've written a message to the rep :)

I've choosen lifetime, don't wanted to play there again, cause the company isn't able to block deposits with CC.
Chat operator at N1 told me, that my account is still fine after my closure at Spinia.

Now I fear.. I've made a big mistake selecting lifetime.

Edit: Have to go to work now, I'll be back this evening :thumbsup:
 
Last edited:

Geremino

Newbie member
Joined
Jun 19, 2016
Location
Elsewhere
Yes, you might have. A lifetime block sounds more like a self exclusion option than a regular account closure. I am confident that you will get your deposits back, but what you basically might have done here is admit to the casino group that you have a gambling problem and would like to permanently be blocked.

Wait for the rep and see what they say. Hopefully they will have good news.
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hey mate!

Yep, this is headache for us nowadays, and we are working on the solution (okay, tech guys working :D).

Basically, since both N1 casino and Bob casino holds same MGA license - SE on one means SE across all brands.

But at the moment system detects SE on other brand not instantly, with small lag. Therefore, you was able to make a deposit and even made a spin.

Please allow financial guys day or two to process refund to you.

I'm sorry for the trouble, but we must follow RG practices and rules.

Br,

V.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
But it was not a self-exclusion, so the OP should be allowed to play with his deposit, no? He only wanted to stop playing at the other casino indefinitely.
 

Geremino

Newbie member
Joined
Jun 19, 2016
Location
Elsewhere
But it was not a self-exclusion, so the OP should be allowed to play with his deposit, no? He only wanted to stop playing at the other casino indefinitely.
Doesn't matter what his intent was. If he picked a self exclusion option, that's what they count it as.
I also assume there is some kind of regulation making it impossible to remove said exclusion.

Seems hes getting his money back though, so silver linings
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
But it was not a self-exclusion, so the OP should be allowed to play with his deposit, no? He only wanted to stop playing at the other casino indefinitely.
Hey @Mouche12

Maybe yes, maybe no. But he needs to confirm and speak with Spinia then. If they decided that it is SE request - they SE'ed customer, and this is how it works.

@Dafunk Money was sent to you mate, sorry for the trouble.

Br,

V.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
But the chat operator @N1 still confirmed that the OP was good to go after closing his account at Spinia. Yeah, I am persistent.
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
But the chat operator @N1 still confirmed that the OP was good to go after closing his account at Spinia. Yeah, I am persistent.
No worries, persistent guy against you too :p

The thing is that we can't check if customer in SE database or not. Each casino is separated, have their own team (including CS) - therefore CS guys was not able to help in case of SE.

Hope this helps. If not - shoot :p

Br,

V.
 

Dafunk

Newbie member
Joined
Mar 16, 2014
Location
Germany
Back from work and I have good news!
I can confirm the refund to my Skrill account.

Many thanks for your help guys :) Hope I can give something back to this forum.

And yes, my intention was to close my account at Spinia, and nothing else. No gambling problem.


Greetings
 
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