Mysterious Self Exculsion

[aceking123]

I've been kicked from Mr secure sites upon questioning risk casino. They requested the proof of income .I asked them to where & what ukgc by law was I required to sendthey didn't bother replying with this info & that got me kicked from all of their casinos.

 

[ladyhawke]

Had something similar to OP happen to me at Casino-Mate.

My TAB had long ended, so at beginning of March I decided to re-open account. When I contacted support, they advised me that I had extended the TAB on 5th February. WTH? I hadn't been near that casino since September last year, but they were adamant I had logged in on Feb 5th to extend the TAB. Not that bothered, tbh - if they don't want me, they don't want me. And no, I didn't have any big wins - or any win - at all, so perhaps I was being punished for only making small deposits.

 

[bebo67]

Had something similar to OP happen to me at Casino-Mate.

My TAB had long ended, so at beginning of March I decided to re-open account. When I contacted support, they advised me that I had extended the TAB on 5th February. WTH? I hadn't been near that casino since September last year, but they were adamant I had logged in on Feb 5th to extend the TAB. Not that bothered, tbh - if they don't want me, they don't want me. And no, I didn't have any big wins - or any win - at all, so perhaps I was being punished for only making small deposits.

VIP host will do that for you there. And you don't have to make large deposits to get a VIP host at Casino Mate.

 

[bebo67]

VIP host will do that for you there. And you don't have to make large deposits to get a VIP host at Casino Mate.

But they have gone south so you're better off now without them

 

[RichyJ75]

I've been kicked from Mr secure sites upon questioning risk casino. They requested the proof of income .I asked them to where & what ukgc by law was I required to sendthey didn't bother replying with this info & that got me kicked from all of their casinos.

Good luck reopening accounts after the SE period has expired. CS at Guts mistakenly SE me a couple of years back, which then naturally closed all accounts under MT Securetrade. They admitted the mistake, but nothing they could do. After 6 months, I tried reopening accounts but some stayed closed while others were open - not good in case they use that as an excuse to confiscate withdrawals! The amount of grief in going through the usual routine at each Responsible Gambling department was too much, so I opted to stay away. Shame really. I had accounts at quite a few MT Securetrade sites and was told to go to each site to reopen accounts, even though it only takes one site to close all accounts! Trustworthy group, but grief when RG goes wrong.

 

[maxd]

@ dogshead1 : your PAB has been received and is in progress. Please ensure that you have read the PAB FAQ and are fully familiar with section 3.12 regarding your responsibilities. Our expectations there are clear and explicit; violations of those guidelines will delay, damage or even kill your PAB.

 

[dogshead1]

Thanks maxd...

Just found out my account has been mysteriously closed my slotsmillion too without warning or explanation. Really starting to wonder what the hell is going on.

 

[Boris85]

Thanks maxd...

Just found out my account has been mysteriously closed my slotsmillion too without warning or explanation. Really starting to wonder what the hell is going on.

GAMSTOP kicking in here for some reason ?

 

[colinsunderland]

GAMSTOP kicking in here for some reason ?

I thought that was opt in only?

 

[dogshead1]

GAMSTOP kicking in here for some reason ?

What the hell is GAMSTOP?

All the caddell sites have closed my accounts. And slotsmillion Just informed me I asked for a game check which AGAIN I did not.

Seems to me and call me suspicious but this comes of the back of me questioning and showing stats of Bonanzas Poor RTP and calling out feedback from the BTG Rep.

 

[Boris85]

I thought that was opt in only?

You’re right. It should be voluntary participation only at the minute but it makes me wonder what is going on too ...

 

[Boris85]

What the hell is GAMSTOP?

All the caddell sites have closed my accounts. And slotsmillion Just informed me I asked for a game check which AGAIN I did not.

Seems to me and call me suspicious but this comes of the back of me questioning and showing stats of Bonanzas Poor RTP and calling out feedback from the BTG Rep.

That’s an interesting one. Did slotmillion came back with an answer why your account is blocked ? Game check ??
You deserve an explanation at least I would say .

 

[colinsunderland]

Thanks maxd...

Just found out my account has been mysteriously closed my slotsmillion too without warning or explanation. Really starting to wonder what the hell is going on.

I would message @Charlotte about that, she used to be very responsive (although strangely absent from the other thread at the moment)

 

[dogshead1]

That’s an interesting one. Did slotmillion came back with an answer why your account is blocked ? Game check ??
You deserve an explanation at least I would say .

Game Check is the investigation into a games performance so I've been told.

 

[maxd]

@ dogshead1 : I have received your update stating that your account has been reinstated. Please confirm that this resolves your original issue.

 

[dogshead1]

Yes account reinstated without explanation.

Thanks again!