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Mysterious Self Exculsion

Discussion in 'Casino Industry Discussion' started by dogshead1, Apr 1, 2018.

    Apr 1, 2018
  1. dogshead1

    dogshead1 Banned User PABnonaccred

    Occupation:
    Security
    Location:
    United Kingdom
    So I've just tried to log into my Casimba account only to find I could not log in. Was told password was incorrect. After resetting 3 times I still could not log in. Well after speaking to customer support I was told that I self excluded on the 29th of March. This I know for a fact I did not do this. I did not even access my Casimba account on the 29th of March.

    Has this happened to anyone else before. Clearly my account or email has been hacked if what they say is true. Or they just don't want me playing their anymore after I made a large withdrawal in FEB, which they denied in customer support.

    I'm not sure what to make of this.
     
  2. Apr 1, 2018
  3. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Have you self excluded anywhere else?
    I would ask for copies of your request
     
    Jasminebed and maxd like this.
  4. Apr 2, 2018
  5. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Did you ever self-exclude from any of the gazillion Caddell sites?

    Mysterious Self Exculsion: Capture 1204.PNG,Apr 2, 2018
     
    maxd likes this.
  6. Apr 2, 2018
  7. dogshead1

    dogshead1 Banned User PABnonaccred

    Occupation:
    Security
    Location:
    United Kingdom
    Nope not one. I have never and never will self exclude from any casino or Poker site. I have no need.

    This has completely guzzumped me and now left me worried about the possibilities of and Hacker and what they have gained from this intrusion. If worst case scenario this is what has happened.
     
  8. Apr 2, 2018
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    IIRC, you have right in the UK to see the communication for the alleged self-exclusion. They would have to send you a copy of your request or whatever you have done. That would give you more details as to when and how it happened.

    Open a PAB if you don't get any further on your own.
     
    Jasminebed and GC_Konstantin like this.
  10. Apr 2, 2018
  11. dogshead1

    dogshead1 Banned User PABnonaccred

    Occupation:
    Security
    Location:
    United Kingdom
    These are my favourite go to casinos for regular bonuses too which has pissed me off. I'm also leaning on the Idea that I've made a few recent decent size withdrawals after meeting wager and they don't like it!

    I'm wondering if anyone else has experienced this.

    This comes of the back of a recent issue at videoslots where my regular debit card was frozen with. No explanation other that a cookie issue ffs.

    What would any hacker gain by blocking and restricting my gaming access if any?
     
  12. Apr 2, 2018
  13. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    No hacker would do that. Unless your wife doesnt like you gambling
     
    maxd and bebo67 like this.
  14. Apr 2, 2018
  15. dogshead1

    dogshead1 Banned User PABnonaccred

    Occupation:
    Security
    Location:
    United Kingdom
    Who says I'm Married???

    Any sensible person would not give all their passwords to their partners or friends either!
     
  16. Apr 2, 2018
  17. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    lI guess you got the point then.

    No one did this.
     
  18. Apr 2, 2018
  19. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    Wth????? How can anyone own that many sites!
     
    snorky510238 and Harry_BKK like this.
  20. Apr 2, 2018
  21. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    LOL...that's nothing, look at the nektan license or Progress Play, they have 3 or 4x as many!
     
    Borgie and Harry_BKK like this.
  22. Apr 2, 2018
  23. dogshead1

    dogshead1 Banned User PABnonaccred

    Occupation:
    Security
    Location:
    United Kingdom
    The point????

    Sorry but you've lost me...completely. What point are you trying to prove exactly!
     
  24. Apr 2, 2018
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Interesting case! @dogshead1, I'd be happy to pursue this for you via a PAB. Go here -- new procedures for PABs -- if you'd like to go that route.

    I think lockinlove is just saying that it's a VERY unusual circumstance and unless someone with a vested interest in having you stop gambling at that casino has access to your passwords, etc, then it makes a lot more sense to look elsewhere for motive and opportunity.
     
    Last edited: Apr 2, 2018
    lockinlove and Borgie like this.
  26. Apr 2, 2018
  27. dogshead1

    dogshead1 Banned User PABnonaccred

    Occupation:
    Security
    Location:
    United Kingdom
    Then they would have to self exclude me from a hell of a lot of casinos then.

    No my wife does not have access to any of my accounts.,,,,she has her own.

    I will today ask the casino for a copy of the transcript request of my apparent self exclusion if they can produce one. This will help narrow down what's going on.

    There is absolutely no history on any device I use of access to Casimba on the 29th of March.

    So either like I said my account has been hacked or the casino is lying.

    I'll open up the Pab today and forward the Casino response to the transcript request.
     
    Borgie and maxd like this.
  28. Apr 2, 2018
  29. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    I don't know but logically if you made a big withdrawal a few weeks back you would think the casino would be doing everything they can to keep you.In the hope you give it them back.
     
  30. Apr 2, 2018
  31. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    This casino group are very illogical. They bonus-banned me, after a few nice withdrawals. Which is their prerogative.
    BUT, they then closed all my accounts within their group. So they never even gave themselves a chance to get the money back from me:confused:
     
    Borgie likes this.
  32. Apr 2, 2018
  33. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    It's about time there was a cap put on the amount of casinos that can open.It literally seems like there's hundreds every week.
     
    goatwack likes this.
  34. Apr 2, 2018
  35. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    That would never work.
     
  36. Apr 2, 2018
  37. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    I know but don't you think it's a bit of a joke really?
     
  38. Apr 2, 2018
  39. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    Makes you wonder how many of these casino sites that are owned by the same company are just shells for dumping money. :confused:
     
    snorky510238 and goatwack like this.

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