Mysterious Self Exculsion

dogshead1

Acting like a jerk - flaming
PABnonaccred
So I've just tried to log into my Casimba account only to find I could not log in. Was told password was incorrect. After resetting 3 times I still could not log in. Well after speaking to customer support I was told that I self excluded on the 29th of March. This I know for a fact I did not do this. I did not even access my Casimba account on the 29th of March.

Has this happened to anyone else before. Clearly my account or email has been hacked if what they say is true. Or they just don't want me playing their anymore after I made a large withdrawal in FEB, which they denied in customer support.

I'm not sure what to make of this.
 

dogshead1

Acting like a jerk - flaming
PABnonaccred
Did you ever self-exclude from any of the gazillion Caddell sites?

View attachment 89824
Nope not one. I have never and never will self exclude from any casino or Poker site. I have no need.

This has completely guzzumped me and now left me worried about the possibilities of and Hacker and what they have gained from this intrusion. If worst case scenario this is what has happened.
 

Harry_BKK

Meister Member
CAG
mm1
Nope not one. I have never and never will self exclude from any casino or Poker site. I have no need.

This has completely guzzumped me and now left me worried about the possibilities of and Hacker and what they have gained from this intrusion. If worst case scenario this is what has happened.
IIRC, you have right in the UK to see the communication for the alleged self-exclusion. They would have to send you a copy of your request or whatever you have done. That would give you more details as to when and how it happened.

Open a PAB if you don't get any further on your own.
 

dogshead1

Acting like a jerk - flaming
PABnonaccred
These are my favourite go to casinos for regular bonuses too which has pissed me off. I'm also leaning on the Idea that I've made a few recent decent size withdrawals after meeting wager and they don't like it!

I'm wondering if anyone else has experienced this.

This comes of the back of a recent issue at videoslots where my regular debit card was frozen with. No explanation other that a cookie issue ffs.

What would any hacker gain by blocking and restricting my gaming access if any?
 

maxd

Complaints (PAB) Manager
Staff member
Interesting case! @dogshead1, I'd be happy to pursue this for you via a PAB. Go here -- new procedures for PABs -- if you'd like to go that route.

The point????... What point are you trying to prove exactly!
I think lockinlove is just saying that it's a VERY unusual circumstance and unless someone with a vested interest in having you stop gambling at that casino has access to your passwords, etc, then it makes a lot more sense to look elsewhere for motive and opportunity.
 
Last edited:

dogshead1

Acting like a jerk - flaming
PABnonaccred
Then they would have to self exclude me from a hell of a lot of casinos then.

No my wife does not have access to any of my accounts.,,,,she has her own.

I will today ask the casino for a copy of the transcript request of my apparent self exclusion if they can produce one. This will help narrow down what's going on.

There is absolutely no history on any device I use of access to Casimba on the 29th of March.

So either like I said my account has been hacked or the casino is lying.

I'll open up the Pab today and forward the Casino response to the transcript request.
 

snorky510238

Chief glockenspiel maker
I don't know but logically if you made a big withdrawal a few weeks back you would think the casino would be doing everything they can to keep you.In the hope you give it them back.
 

brianmon

Meister Member
webby
mm4
I don't know but logically if you made a big withdrawal a few weeks back you would think the casino would be doing everything they can to keep you.In the hope you give it them back.
This casino group are very illogical. They bonus-banned me, after a few nice withdrawals. Which is their prerogative.
BUT, they then closed all my accounts within their group. So they never even gave themselves a chance to get the money back from me:confused:
 
Top