Resolved MyJackpotCasino

alex carroll

Dormant account
PABnonaccred
Joined
Apr 5, 2011
Location
Cleveleys
Hi, wasnt sure whether to post this here or in the complaints, as I'm not too sure what is going on!

I've been a player at MyJackpotCasino for several months, but from about 3 weeks ago I can't seem to log-in. I get a message saying

"MyJackpotCasino is not yet available in your country".

I thought at first maybe it was something to do with my IP address tricking the site in to thinking I was somewhere elsein the world (I'm from England). I've tried to from a few friends computers over the last few weeks though and receive the same message. If you click on the register account button, it still lists UK on there so I don't really know whats going on!

I have tried every means of contacting the casino, and each one several times but so far have had no response. Was wondering if anyone could test out if they can log-in here! Or offer any advice on what to do.

Thanks,

Alex
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Hello and welcome to the forum! First off, if you do find a way to get around the "block" you may find yourself in a bit of a quandary since you've tried this from different ISPs (I'm going to assume you've used your own log-in name). Have you tried emailing their tech department to ask about this? Or gone on their live chat? I've never heard of this casino (but that's irrelevant :oops:). I'm sure there will be another member or two to come along and offer you more sage advice than I've been able to.
 
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alex carroll

Dormant account
PABnonaccred
Joined
Apr 5, 2011
Location
Cleveleys
Hi, thanks for the reply. I've tried emailing the addresses on the site, and the online help form but no reposnse from anything. I would phone but they dont even have a number!

:eek2: Is it bad that I tried from another computer? I play casinos quite a lot while away with work and never had any problems with this. I will be more careful in future though if it will cause problems.

I am not sure what else to do with this, as emailing doesnt seem to achieve anything. They use microgaming software, do you think i could contact them? I didnt want to pitch a bitch or anything as I'm not sure if it is just a technical error or something at the moment
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Hi, thanks for the reply. I've tried emailing the addresses on the site, and the online help form but no reposnse from anything. I would phone but they dont even have a number!

:eek2: Is it bad that I tried from another computer? I play casinos quite a lot while away with work and never had any problems with this. I will be more careful in future though if it will cause problems.
I am not sure what else to do with this, as emailing doesnt seem to achieve anything. They use microgaming software, do you think i could contact them? I didnt want to pitch a bitch or anything as I'm not sure if it is just a technical error or something at the moment

If you use your own laptop it shouldn't be a problem..
What I am finding a problem that this MG casino has no contact number? And they aren't responding to emails? Very odd...Hopefully one of the better abled members will look in on this and be able to give you more concise answers to your questions...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Microgaming uses IP blocking, but they do NOT block the UK. A few members with AOL have experienced similar problems, and it is down to AOL IP addresses not being correctly geolocated. This is the fault of AOL, as ISPs are supposed to keep the geolocation database updated when they allocate IP addresses to customers. By default, new IP addresses are tagged as "USA".

It looks pretty dodgy though, since you WERE playing before, but now seem to be blocked, and CS are refusing to answer all your communications.

Contacting Microgaming is pointless, as they don't deal with individual cases. Contacting their license issuer may have better results, unless it is Malta - they are hopeless.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
License Data

MyJackpotCasino has been registered and approved by the Government of My Antilles and is authorized to operate online games.

Gambling license: Yellow Stone Entertainment N.V #8048/JAZ

Address

Yellow Stone Entertainment N.V.
E-Commercepark Unit F07-b Vredenberg, Curaçao N.A.
Chamber of Commerce # 97471

In short, Curacao - no proper player dispute resolution.

There is an email webform under support, no live chat, no phone.

It is very "light" on games too, even for a Flash casino.

Looks like it is run on a limited budget. Unusually, the bonuses are "phantom", more commonly associated with RTG and Playtech, and almost unheard of with Microgaming.

Background information is virtually non-existant, rather too secretive for my liking. There are NO "banned countries" in the terms and conditions, just a term that states they only take players from countries where it is legal, and it most certainly IS legal in England.

It looks like a problem with IP geolocation, coupled with crap support.

Try logging in by taking YOUR laptop to a friend's house, but one that has one of the domestic ISPs, such as BT, talk talk, or cable through Virgin Media. IP addresses from these should correctly geolocate to the UK.

If they question this, tell them that your ISP seemed to be blocking access, so you had to change provider, then get your money out & leave.

If they miss your custom, THEY will find a way to communicate with YOU.
 

Elgoog

Experienced Member
webmeister
Joined
May 13, 2006
Location
Europe
answer from Myjackpotcasino

They asked me to post this answer in their name:

Joeri van Dijk:
Dear player, we are sorry to hear that you have not received any answer from our international helpdesk. We are investigating if there might be an issue with the international emailadress. If you can send your request to the emailadress helpdesk@myjackpotcasino.com, we will be pleased to help you from there. We will also add this emailadres to the 'not available in your country' page, for players that might have the same problem.

btw... they seem to have blocked all countries except The Netherlands and Belgium indeed.....
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They asked me to post this answer in their name:



btw... they seem to have blocked all countries except The Netherlands and Belgium indeed.....

Nothing about this in their terms, not even earlier today when I checked. An English player was able to play, and all of a sudden gets blocked, yet there is no communication sent to them about this, nor any information as to how they make an orderly exit with their remaining balance. Even if this is a problem with email their end, they should NOT lock players out without explanation who have money in the casino when this is down to a change in the countries they serve.

This is also a demonstation of how things can quickly escalate when the ONLY means of communication they have stops working, and they don't have a means to find out about it, nor of players pointing it out to them.

Besides, they have a webform, not just an email address - this should bypass the problems associated with email systems.
 

alex carroll

Dormant account
PABnonaccred
Joined
Apr 5, 2011
Location
Cleveleys
Thanks very much for all of the replies. I have written to the email address Elgoog posted (thanks very much!), so will see if get a response from there. Will keep the thread updated of any progress!
 

alex carroll

Dormant account
PABnonaccred
Joined
Apr 5, 2011
Location
Cleveleys
Not heard anything back yet, not even confirmation the email has been received or anything. Am I being impatient or are there any other avenues I can take to try and contact them?

Cheers for any help.
 

alex carroll

Dormant account
PABnonaccred
Joined
Apr 5, 2011
Location
Cleveleys
Sorry to bump again, was just wondering if Elgoog (or anyone else!) has a contact number or email for the rep mentioned on page 1 of the thread? I would just write it off if it was a few quid but I have quite a large balance at this place as I have been playing here for many months!
 

baldidiot

Full Member
webmeister
Joined
Oct 1, 2010
Location
London
As you have money in the account I would see if the folks here at CM can help you. File a complaint here:

Link Outdated / Removed

And see if they can work their magic ;)
 

Andrewjon0075

Dormant account
Joined
Apr 9, 2011
Location
London
It only means that its poorly made website that does not specify that it is available in certain countries. Everything getting blocked is a bad thing. This is the reason why i would check the casino site for having an ecogra certification.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Please note that the OP has filed a Pitch-A-Bitch on this issue. As such, per the Pitch-A-Bitch FAQ, the OP is expected to refrain from any further discussion on this subject here on our forums until the PAB process has run its course.
 

Elgoog

Experienced Member
webmeister
Joined
May 13, 2006
Location
Europe
ok,
it's not my case, actually have nothing to do with it,
but contacted them and:
they say they contacted the original poster and made an exception for him to be able to login again, gave him a bonus, and his pay-out details are missing...

they are awaiting the PAB
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
they are awaiting the PAB

The PAB was submitted to them via email yesterday at 19:03. I await their response.

LATER: I've heard back from them, confirming things with the OP.
 
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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
ok,
it's not my case, actually have nothing to do with it,
but contacted them and:
they say they contacted the original poster and made an exception for him to be able to login again, gave him a bonus, and his pay-out details are missing...

they are awaiting the PAB

This is a muddle, why would they need to "make an exception", surely it is a case of "fixing a technical problem" preventing a player from a country that IS allowed to play there from logging in.

I checked the site myself, and only a small number of countries are listed as excluded. This does NOT support the statement

they seem to have blocked all countries except The Netherlands and Belgium

This is making this casino look incompetent, and we are supposed to trust them with our money:confused:
 

Elgoog

Experienced Member
webmeister
Joined
May 13, 2006
Location
Europe
ok,
disclaimer: this was a translation of my own from a conversation in Dutch, and although i think it's quite correct..etc.etc...

btw..they told me they received the PAB
 
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