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Resolved MyJackpotCasino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by alex carroll, Apr 6, 2011.

    Apr 6, 2011
  1. alex carroll

    alex carroll Dormant account PABnonaccred

    Occupation:
    Gardener
    Location:
    Cleveleys
    Hi, wasnt sure whether to post this here or in the complaints, as I'm not too sure what is going on!

    I've been a player at MyJackpotCasino for several months, but from about 3 weeks ago I can't seem to log-in. I get a message saying

    "MyJackpotCasino is not yet available in your country".

    I thought at first maybe it was something to do with my IP address tricking the site in to thinking I was somewhere elsein the world (I'm from England). I've tried to from a few friends computers over the last few weeks though and receive the same message. If you click on the register account button, it still lists UK on there so I don't really know whats going on!

    I have tried every means of contacting the casino, and each one several times but so far have had no response. Was wondering if anyone could test out if they can log-in here! Or offer any advice on what to do.

    Thanks,

    Alex
     
  2. Apr 6, 2011
  3. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    Hello and welcome to the forum! First off, if you do find a way to get around the "block" you may find yourself in a bit of a quandary since you've tried this from different ISPs (I'm going to assume you've used your own log-in name). Have you tried emailing their tech department to ask about this? Or gone on their live chat? I've never heard of this casino (but that's irrelevant :oops:). I'm sure there will be another member or two to come along and offer you more sage advice than I've been able to.
     
    Last edited: Apr 6, 2011
  4. Apr 6, 2011
  5. alex carroll

    alex carroll Dormant account PABnonaccred

    Occupation:
    Gardener
    Location:
    Cleveleys
    Hi, thanks for the reply. I've tried emailing the addresses on the site, and the online help form but no reposnse from anything. I would phone but they dont even have a number!

    :eek2: Is it bad that I tried from another computer? I play casinos quite a lot while away with work and never had any problems with this. I will be more careful in future though if it will cause problems.

    I am not sure what else to do with this, as emailing doesnt seem to achieve anything. They use microgaming software, do you think i could contact them? I didnt want to pitch a bitch or anything as I'm not sure if it is just a technical error or something at the moment
     
  6. Apr 6, 2011
  7. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    If you use your own laptop it shouldn't be a problem..
    What I am finding a problem that this MG casino has no contact number? And they aren't responding to emails? Very odd...Hopefully one of the better abled members will look in on this and be able to give you more concise answers to your questions...
     
  8. Apr 6, 2011
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Microgaming uses IP blocking, but they do NOT block the UK. A few members with AOL have experienced similar problems, and it is down to AOL IP addresses not being correctly geolocated. This is the fault of AOL, as ISPs are supposed to keep the geolocation database updated when they allocate IP addresses to customers. By default, new IP addresses are tagged as "USA".

    It looks pretty dodgy though, since you WERE playing before, but now seem to be blocked, and CS are refusing to answer all your communications.

    Contacting Microgaming is pointless, as they don't deal with individual cases. Contacting their license issuer may have better results, unless it is Malta - they are hopeless.
     
  10. Apr 6, 2011
  11. ilovejesus

    ilovejesus Experienced Member

    Occupation:
    goldsmith
    Location:
    GREAT BRITAIN
    hi

    yes that does happen if u r using broadband dondgle connecting, it happen to my friend he was using dongle
     
  12. Apr 6, 2011
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    License Data

    In short, Curacao - no proper player dispute resolution.

    There is an email webform under support, no live chat, no phone.

    It is very "light" on games too, even for a Flash casino.

    Looks like it is run on a limited budget. Unusually, the bonuses are "phantom", more commonly associated with RTG and Playtech, and almost unheard of with Microgaming.

    Background information is virtually non-existant, rather too secretive for my liking. There are NO "banned countries" in the terms and conditions, just a term that states they only take players from countries where it is legal, and it most certainly IS legal in England.

    It looks like a problem with IP geolocation, coupled with crap support.

    Try logging in by taking YOUR laptop to a friend's house, but one that has one of the domestic ISPs, such as BT, talk talk, or cable through Virgin Media. IP addresses from these should correctly geolocate to the UK.

    If they question this, tell them that your ISP seemed to be blocking access, so you had to change provider, then get your money out & leave.

    If they miss your custom, THEY will find a way to communicate with YOU.
     
  14. Apr 6, 2011
  15. Elgoog

    Elgoog Experienced Member webmeister

    Occupation:
    webmeister
    Location:
    Europe
    I'll try to point a representative to this thread
     
  16. Apr 6, 2011
  17. Elgoog

    Elgoog Experienced Member webmeister

    Occupation:
    webmeister
    Location:
    Europe
    answer from Myjackpotcasino

    They asked me to post this answer in their name:

    btw... they seem to have blocked all countries except The Netherlands and Belgium indeed.....
     
    1 person likes this.
  18. Apr 6, 2011
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Nothing about this in their terms, not even earlier today when I checked. An English player was able to play, and all of a sudden gets blocked, yet there is no communication sent to them about this, nor any information as to how they make an orderly exit with their remaining balance. Even if this is a problem with email their end, they should NOT lock players out without explanation who have money in the casino when this is down to a change in the countries they serve.

    This is also a demonstation of how things can quickly escalate when the ONLY means of communication they have stops working, and they don't have a means to find out about it, nor of players pointing it out to them.

    Besides, they have a webform, not just an email address - this should bypass the problems associated with email systems.
     
  20. Apr 7, 2011
  21. baldidiot

    baldidiot Experienced Member webmeister

    Occupation:
    Webmaster
    Location:
    London
    Do you have money in the account? If not, I say move on - there are tons of other microgaming casinos that offer way better customer service (from the sounds of it).

    Casinomeister has an accredited list of such sites here:

    http://www.casinomeister.com/accredited_casinos.php#mg

    :thumbsup:
     
  22. Apr 7, 2011
  23. alex carroll

    alex carroll Dormant account PABnonaccred

    Occupation:
    Gardener
    Location:
    Cleveleys
    Thanks very much for all of the replies. I have written to the email address Elgoog posted (thanks very much!), so will see if get a response from there. Will keep the thread updated of any progress!
     
  24. Apr 11, 2011
  25. alex carroll

    alex carroll Dormant account PABnonaccred

    Occupation:
    Gardener
    Location:
    Cleveleys
    Not heard anything back yet, not even confirmation the email has been received or anything. Am I being impatient or are there any other avenues I can take to try and contact them?

    Cheers for any help.
     
  26. Apr 13, 2011
  27. alex carroll

    alex carroll Dormant account PABnonaccred

    Occupation:
    Gardener
    Location:
    Cleveleys
    Sorry to bump again, was just wondering if Elgoog (or anyone else!) has a contact number or email for the rep mentioned on page 1 of the thread? I would just write it off if it was a few quid but I have quite a large balance at this place as I have been playing here for many months!
     
  28. Apr 13, 2011
  29. baldidiot

    baldidiot Experienced Member webmeister

    Occupation:
    Webmaster
    Location:
    London
    1 person likes this.
  30. Apr 13, 2011
  31. Andrewjon0075

    Andrewjon0075 Dormant account

    Occupation:
    Writer
    Location:
    London
    It only means that its poorly made website that does not specify that it is available in certain countries. Everything getting blocked is a bad thing. This is the reason why i would check the casino site for having an ecogra certification.
     
  32. Apr 14, 2011
  33. Elgoog

    Elgoog Experienced Member webmeister

    Occupation:
    webmeister
    Location:
    Europe
    I'll try to get a hold on him again
     
  34. Apr 14, 2011
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Please note that the OP has filed a Pitch-A-Bitch on this issue. As such, per the Pitch-A-Bitch FAQ, the OP is expected to refrain from any further discussion on this subject here on our forums until the PAB process has run its course.
     
    1 person likes this.
  36. Apr 15, 2011
  37. Elgoog

    Elgoog Experienced Member webmeister

    Occupation:
    webmeister
    Location:
    Europe
    ok,
    it's not my case, actually have nothing to do with it,
    but contacted them and:
    they say they contacted the original poster and made an exception for him to be able to login again, gave him a bonus, and his pay-out details are missing...

    they are awaiting the PAB
     
  38. Apr 15, 2011
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The PAB was submitted to them via email yesterday at 19:03. I await their response.

    LATER: I've heard back from them, confirming things with the OP.
     
    Last edited: Apr 15, 2011

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