MyJackPotCasino did not pay any money to me?

J-Black

Dormant account
Joined
May 5, 2010
Location
Finland
Hi, I'm new to this forum and happy that I found it.

It is been quite a time ago when this happened but I thought I'd ask here did the casino do somethings wrong.

I deposited 250€ to MyJackPotCasino.com and got 50€ of bonus. I tried to withdraw the 250€ straight away without playing. Well time went by and I was wondering why it's taking so long to get the 250€ to my bank account.
So I send a message to casino asking why its taking so long and they said that some anti fraud department was investigating my last session for bonus abuse and promised to send me the result when they get it.

They never gave me any answer to anything and stopped answering to my messages. After that I was stupid and continued playing there few times, but when I tried to make a withdraw the money never came.

After that they just put my account on hold and I never got any answer from them.

I know I should not have tried to withdraw that 250€ when I got the bonus with it but many casinos just forteit the bonus when you do so.

So is all the money gone that I deposited after the 250€ and tried to withdraw? I just wanted the answer that they promised me.
 

heador112

Full Member
PABnononaccred3
Joined
Jul 28, 2009
Location
Germany
I dont understand why you deposit 250 € in a Casino and withdraw the money without playing . It was your Intention to get the 50 € bonus later and then play it risk free because your deposit was already withdrawn ?
 

J-Black

Dormant account
Joined
May 5, 2010
Location
Finland
Yes I tried to play that 50€ for risk free and I know that was really stupid.
I had lost a lot of money that day and wasn't thinking straight.

I don't understand why they didn't send no answer as they said they would and why they let me play there after that but no withdraw ever came through.
 

SlotKing

New Member
PABnonaccred
Joined
Jun 18, 2006
Location
Kentucky, ya'll...
Playing, or attempting to play, risk-free at ANY online casino (or for that matter, just depositing and immediately withdrawing) will most likely cause your account to be locked and scrutinized. You are costing the casino money in terms of transaction costs (which, by the way, are not cheap). It will also look to the casino that you may be laundering money.

You can find a similar thread to this here - the poster attempted to deposit 500 euros and play 1 cent spins, and then complained when 3Dice took out transaction costs from the withdrawal - which was completely within their right.

If you want to play risk-free in a casino, play in fun mode. That is the ONLY time you will be able to do that without getting yourself in trouble.

The reason (at least, IMO) for them not sending you an answer is because they probably saw you were a new player and were trying to give you the benefit of the doubt. Once they saw that you were serious about what you did (again, IMO), that's when the red flag went up to them and they locked your account.

Don't deposit and withdraw instantaneously. It just looks bad, and smells worse.
 

J-Black

Dormant account
Joined
May 5, 2010
Location
Finland
I have played in many online casinos and that was the only time anything like that is happened. Nowdays I usuaylly play at Ladbrokes cause I like microgaming software.

Here are the withdraws that I never got.

Request date Cr. Invoice No. Amount Status
2009-11-23 € 60.95 Requested
2009-10-17 € 57.85 Requested
2009-10-17 € 250.00 Requested


This is the only e-mail they send after that incident:

"Hello,

We just check your account and it seems our anti fraud
department put your last play cession under investigation
for bonus abuses.

We are going to contact them to see what is the state of this issue.
We come back to you as soon we will get complementary information.

Best regards
MyJackpotCasino"
 

SlotKing

New Member
PABnonaccred
Joined
Jun 18, 2006
Location
Kentucky, ya'll...
It doesn't matter what you have done in the past with other casino groups. What you did here is clearly and unequivocally abuse.

This is what you need to understand.

You deposited 250 Euros and got a 50 Euro bonus. This, logically, will have a playthrough requirement of x-amount of times. In order for your withdrawal to be processed, you need to PLAY THROUGH your deposit AND your bonus that same x-amount of times BEFORE you request a withdrawal.

You essentially skipped the step of playing through your deposit and immediately withdrew the 250 Euros, somehow leaving the 50 Euro Bonus still in your account. You then attempted to withdraw not once, but twice, funds left over from your wagers on strictly the bonus money.

I do have to tell you, this is not the way it works, my friend. It is clearly abuse (as much as I hate using that word), and it looks to the casino you are trying to get free money.

If you want your money, I suggest reversing the 250 Euro withdrawal (and the other 2 supplementary ones as well), emailing the forum rep telling them that you understand the error of your ways, and asking them if you can essentially "start over" by playing your deposit and bonus through the required amount of times.

Failing that, I'm afraid you aren't left with much of a choice other than to chalk one up to stupidity. As the old saying goes, READ THE BONUS TERMS before depositing!
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
FYI the bonus at MyJackpotCasino is a "sticky" with no WR. At least it used to be.

Not that I condone your behaviour but it doesnt give the casino any right to behave as they have done either.

Could you still reverse the lot?
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I have played in many online casinos and that was the only time anything like that is happened. Nowdays I usuaylly play at Ladbrokes cause I like microgaming software.

Here are the withdraws that I never got.

Request date Cr. Invoice No. Amount Status
2009-11-23 € 60.95 Requested
2009-10-17 € 57.85 Requested
2009-10-17 € 250.00 Requested


This is the only e-mail they send after that incident:

"Hello,

We just check your account and it seems our anti fraud
department put your last play cession under investigation
for bonus abuses.

We are going to contact them to see what is the state of this issue.
We come back to you as soon we will get complementary information.

Best regards
MyJackpotCasino"

Man, you sound ethically challenged and what you tried to do is nothing short of trying to cheat the casino. Unbelievable that you would have the audacity to come here and post about it. You know what you did. Nobody here is going to be sympathetic to your cause.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Man, you sound ethically challenged and what you tried to do is nothing short of trying to cheat the casino. Unbelievable that you would have the audacity to come here and post about it. You know what you did. Nobody here is going to be sympathetic to your cause.

Sadly not. The casino should lock the account, refund the deposit (less processing fees), and send you on your way.

Even though the bonus was sticky, and with no WR, it is expected that the player will play, and the bonus serves as an insurance should they lose. It should be removed upon withdrawal. If it were possible to withdraw the 250, and then play on the sticky bonus, it shows there is a flaw in their system, and the latter withdrawals are based on play using funds that should never have existed.

"Second chance" is unlikely, since this would make the casino think you would just try a less obvious gambit in future.
 

all4greed

Now we can do business.
Joined
Jul 18, 2004
Location
Pacific NW
Well you said what you did was wrong. No arguing from me about that point. After all, when casinos scream bonus abuse, this is what they should be talking about.

You don't need a lecture but you created this problem yourself. In my opinion, the casino should refund your deposit (less any transaction fees) then close your account.

Good luck in resolving this...
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
I too believe the casino should refund your deposit, close your account, and send you on your way.

You got yourself into this mess, and you knew better from the start. I truly don't believe anyone here is going to OK this behavior. What you did was wrong and you even admitted that yourself.

Good Luck to you. :)
 

SlotKing

New Member
PABnonaccred
Joined
Jun 18, 2006
Location
Kentucky, ya'll...
Sadly not. The casino should lock the account, refund the deposit (less processing fees), and send you on your way.

For some reason, I don't see it this way. Not playing devil's advocate here, but who is to say that the player didn't purposefully do this? What method did the OP use to deposit with? If it is his rightful money, have the OP prove it. THEN refund his deposit (minus trans costs). Otherwise, well... that's another story.

Even though the bonus was sticky, and with no WR, it is expected that the player will play, and the bonus serves as an insurance should they lose. It should be removed upon withdrawal. If it were possible to withdraw the 250, and then play on the sticky bonus, it shows there is a flaw in their system, and the latter withdrawals are based on play using funds that should never have existed.

I only played with the EZ-Play bonus system once before I was state-banned from MGS - but isn't this EXACTLY how it is supposed to work? Withdraw the cash balance, but keep the bonus balance? Or does the bonus reset on a cash-out?

"Second chance" is unlikely, since this would make the casino think you would just try a less obvious gambit in future.

I know that... I was just giving the OP a way to contact the rep since he can't now PAB.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Gotta side with the casino on this one. How you could think of withdrawing straight after deposit with a bonus attathced ? :what:

Casino is correct to lock your account sorry. As for getting your deposit back then this they should do. These kinds of threads always amaze me. Read THY Terms and cons. If I pulled such a stunt I would expect my ass to be kicked. My 10 cents ....
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Yeah he would have avoided the mess by playing a bit first and if he made a gain withdraw the deposit+winnings and leave the bonus to be played later.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
For some reason, I don't see it this way. Not playing devil's advocate here, but who is to say that the player didn't purposefully do this? What method did the OP use to deposit with? If it is his rightful money, have the OP prove it. THEN refund his deposit (minus trans costs). Otherwise, well... that's another story.

It matters not, the deposit was never the casino's money, it had not been wagered. All that took place was a breach of the bonus rules, possibly only the "spirit", not the letter. Breach of contract ONLY permits recovery of costs in remedying the breach, it does NOT entitle the victim to "help themselves" to the other party's money as they deem fit. Return of deposit less fees seems appropriate, and this DOES assume the OP intended to manipulate the system to get a risk free $50. If it was a case of the OP making a deposit, and then finding the software didn't work, then he would be entitled to ALL of it back, as would also be the case if he was mislead by advertising to deposit with a false promise.


I only played with the EZ-Play bonus system once before I was state-banned from MGS - but isn't this EXACTLY how it is supposed to work? Withdraw the cash balance, but keep the bonus balance? Or does the bonus reset on a cash-out?

With the MGS "withdraw at any time" system, the bonus was ALWAYS removed at the time the cash balance was withdrawn, the system was NEVER intended to allow this kind of manipulation. EZ Bonus was developed to make bonus rules EASIER, the SOFTWARE would manage everything, and there would be no more "denied winnings" cases due to players not reading, understanding, or manipulating the rules. Sadly, this never happened, and EZ Bonus has NEVER lived up to it's promise. MGS could have made a better job of EZ Bonus had they consulted with operators AND PLAYERS, so as to examine the possibility of loopholes that could be exploited (there were, and they were thoroughly exploited:D)

I know that... I was just giving the OP a way to contact the rep since he can't now PAB.

The only thing the OP can do is ask for the deposit (less fees) back. The stupidity of the initial gambit would probably make Max not even want to take on a PAB, even if the OP had "one free shot", and wanted to use it on this case.
 

Jufo

Three-toed sloth
Joined
Sep 21, 2007
Location
Finland
I don't see anything that the OP did wrong here. If the bonus is sticky with no WR then it is his right to withdraw his deposit without playing at any time and forfeit the bonus. People have the right to change their minds about spending their money.

vinylweatherman said:
Even though the bonus was sticky, and with no WR, it is expected that the player will play, and the bonus serves as an insurance should they lose.

Exactly how much should the player play then? I don't think it is appropriate to force a person to gamble with their own money if they don't want to.

vinylweatherman said:
If it were possible to withdraw the 250, and then play on the sticky bonus, it shows there is a flaw in their system, and the latter withdrawals are based on play using funds that should never have existed.

Actually there are sticky bonuses like this that aren't removed upon withdrawal, making it possible to continue betting the bonus only and withdrawing each win above the bonus amount. In fact these kind of bonuses are not rare.
 
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