MY Terms and Conditions

[Slotmachine]

Tips on choosing a casino:

I have decided that from now on, before I open an account in a Casino, I want them to agree that:
1) they will accept Neteller or bank wire deposits and pay my winnings via Neteller or Bank wire (After some nasty experiences, i.e. double charges etc., and all that faxback hassle, I don't like to use a credit card for online gambling)
2) they will flush my withdrawals on request within 6 hours and waive any "reverse withdrawal" periods
3) they will not bother me with marketing snail mail or phone calls. (I really hate getting CD's and other marketing stuff in the mail)

And I want it in writing. After all, I'm the one who pays for their salary, so I should be entitled to some terms of my own, right?

Other criteria: (preferably) Casinomeister accredited, not mentioned too often in the "complaints" forum, no weekly cashout limits, prompt and friendly CS response

I figure there are so many Casinos out there - if a Casino won't agree to my terms, I'll just take my business elsewhere. I like to have accounts in 2-3 different software casinos, just for variety's sake, but I don't need 10. I'll just deal with the best of them. After a hard day's work, I just want hassle-free online slot playin' in my precious free time..

Cheers,
SM

 

[eek]

They should all have a tick-box system where you can tell them what you want and dont want, which can be updated whenever you want.

Its not rocket science is it.

 

[winbig]

They should all have a tick-box system where you can tell them what you want and dont want, which can be updated whenever you want.

Its not rocket science is it.

Ugh...

I actually had a casino months ago send me a questionare to fill out that asked what I was looking for...but for the life of me I can't remember which one it was All I remember is that it was playtech.

 

[dickens1298]

The irony is that players can complain all they like - with issues ranging from alleged "cheating" to slow/non pays to poor customer service - yet these casinos still attract customers.

A previous poster had mentioned that he had lost over $9000 playing at Cryptos. He was a tad concerned that this exceeded the expected variance. The irony is that he STILL continued to play. Would YOU still continue to play at a land=based casino if you felt that you could not - for whatever reason - win there?

Just watch - there will likely be ANOTHER complaint of Cirrus not paying. As much as casinos never seem to learn how to effectively manage themselves, we players never seem to learn either.

 

[blankley]

After all, I'm the one who pays for their salary, so I should be entitled to some terms of my own, right?


Cheers,
SM

Are you the type that thinks that any time you spend any money anywhere you are 'paying their salary'? Those people must love dealing with obnoxious pricks like you.

 

[Slotmachine]

salary

Are you the type that thinks that any time you spend any money anywhere you are 'paying their salary'? Those people must love dealing with obnoxious pricks like you.

Hey, thanks for the intelligent and constructive input, Blank-ley.

I'd like to point out that I deal with the casinos and their support crews courteously and with respect (unless they give me reason not to), and in return, I get good service, sometimes even free chips, and upgrades to VIP status just because I'm not obnoxious, as they do get a lot of customers of Blankley's class and I'm sure that can be very tiresome.

I hold that my hard-earned money makes their business run so I'm entitled to a fair deal.

SM

 

[johnsteed]

Some ideas...

Slotmachine

I like to have accounts in 2-3 different software casinos, just for variety's sake, but I don't need 10. I'll just deal with the best of them.

Hi Slotmachine,

Ouch, I think I must have something close to the 200 mark. Except for a couple of the new PlayTechs, I've done them all (miraculously, not Black Widow either). I've touched all but 4 MG casino's, and I have accounts for the majority of RTG's, Boss Media, and Cryptologic. Can't forget about 888.com (a.k.a. Casino-On-Net), my first.

But, I hear what you're saying. And while I generally deposit at MG casino's, I agree that it's a good idea to make the majority of one's deposits at where you're most comfortable. In the end, when the casino's see your loyalty over time, a good number of them can be quite generous. For all the deposits that I've made at MG casino's this year, very few give you surprise bonuses (at least in my experience... not counting 32Red of course ). I'll give PlayTech's this much, if I made about +3 deposits at any given casino, the majority of those ('02-04) would surprise me with a nice $20 (with tons of attachments of course... nothing's free).

As far as Slotmachine's initial topic, I'd have to go with:

- Reputation (that's initially and GENERALLY why I come here)
- Customer Service that's always available AND that listens (without formulated responses)
- Prompt payouts with not trying every unethical tactic in the book to stall on payments. Heck, even various HIGHLY reputable casino's pull stunts by reversing withdrawals and sneaking in small bonus with high wagering requirements. I respect a casino that will pay-up, no problems.
- Go again to where you feel comfortable. Which is why I will always return to 32Red, and the Trident Group.
- Go where you feel your luckiest. For me, I've got the green light on winning at Classic Casino, Capital Casino, UKCasinoClub, Maple Casino, and 777Dragon (and Bet365 for PlayTech).
- *Bonuses
- Wide-variety of banking options. Specifically for me, both NeTeller and Bank Wires.

* Many posters here have worked bonuses to their long-term advantage. We all have different approaches to gaming, but for me, it hasn't worked-out so well. I personally find the game tighter (despite that my view/perspective may very well be false), and above all else, I like to cash-out without having to reach any mandatory playthrough requirements. Much more fun for me, playing, and withdrawing when I feel the time is right.

 

[tencardcharlie]

Tips on choosing a casino:
I have decided that from now on, before I open an account in a Casino, I want them to agree that:
1) they will accept Neteller or bank wire deposits and pay my winnings via Neteller or Bank wire (After some nasty experiences, i.e. double charges etc., and all that faxback hassle, I don't like to use a credit card for online gambling)
2) they will flush my withdrawals on request within 6 hours and waive any "reverse withdrawal" periods
3) they will not bother me with marketing snail mail or phone calls. (I really hate getting CD's and other marketing stuff in the mail)

You forgot: "4. If the casino wins in a way that the player in his/her sole discretion deem abusive, all winnings shall be null and void and deposits refunded."

and:

"5. In the event of a dispute, the decision of the Player will be considered final. No correspondence will be entered into."

 

[Slotmachine]

Terms

Thanks for your comments Johnsteed, much appreciated. Tencardcharlie: yeah, we wish, right?

Ouch, I think I must have something close to the 200 mark.

Wow...I used to have about 30 accounts. I had a couple of unpleasant experiences and decided I didn't want all my personal and banking info disseminated all over the place. I closed down all but a few accounts and canceled my original credit card. Of course, the casinos refuse to delete your account entirely and keep sending you marketing e-mail with your old account number on them....oh well.

I agree that it's a good idea to make the majority of one's deposits at where you're most comfortable. In the end, when the casino's see your loyalty over time, a good number of them can be quite generous.

Totally agree. As for the surprise chips, those can really keep you going back. 888.com pitches in with a small free chip every couple of weeks, even though I deposit infrequently and very little, and it just makes 888.com look good to me. I don't like their payout policy though. 32red has a good monthly match for Club Rouge, less in the way of surprise chips, but they do sometimes.

- Reputation (that's initially and GENERALLY why I come here)
- Customer Service that's always available AND that listens (without formulated responses)
- Prompt payouts with not trying every unethical tactic in the book to stall on payments. Heck, even various HIGHLY reputable casino's pull stunts by reversing withdrawals and sneaking in small bonus with high wagering requirements. I respect a casino that will pay-up, no problems.
- Go again to where you feel comfortable. Which is why I will always return to 32Red, and the Trident Group.
- Go where you feel your luckiest. For me, I've got the green light on winning at Classic Casino, Capital Casino, UKCasinoClub, Maple Casino, and 777Dragon (and Bet365 for PlayTech).
- *Bonuses
- Wide-variety of banking options. Specifically for me, both NeTeller and Bank Wires.

I agree with all of these. To me, the most important is that they pay up, no problems. Customer service comes second. After that, everything else is a bonus. I haven't been very lucky at 32red, but it doesn't matter, I'm sure it's just variance, and to be fair, I've had some pretty big wins there. I was pretty lucky at Lucky Nugget (heh), but their customer service gave me a hard time, so I haven't played there at all lately. I'll have to give Trident a try.

Cheers,
SM

 

[blankley]

I'd like to point out that I deal with the casinos and their support crews courteously and with respect (unless they give me reason not to), and in return, I get good service, sometimes even free chips, and upgrades to VIP status just because I'm not obnoxious, as they do get a lot of customers of Blankley's class and I'm sure that can be very tiresome.

I hold that my hard-earned money makes their business run so I'm entitled to a fair deal.

SM

I have a lot more class than you'll ever have, including not having a sneering and superior attitude to those whose 'wages I pay'.

If you do in fact lose so much money that the casinos do pay all their staff out of your losses then I take it all back, in that case you're just a mug.

 

[Petunia]

** ho -hum. Yes, me again.
You know what. Everyone pays everyone elses salary.Nobody likes being reminded, and nobody likes being screamed at. The 'demands' were realistic, up unto the 'I want it in writing bit'. That is just funny. Imagine a casino asking you to sign and fax back a contract everytime you wanne take a bonus, and then you send them your terms and conditions.. Bugger that. I check, I play, I go. **

 

[scrollock]

Are you the type that thinks that any time you spend any money anywhere you are 'paying their salary'? Those people must love dealing with obnoxious pricks like you.

as someone who has had his salary paid for by people like him i would like to say that i earned more than my line manger through bonuses due to the fact that i listened to my customers.

usually most posts on this board have some kind of constructive feedback for the casino reps who frequent here, no matter how ridiculous they sound, unfortunatly yours doesn't.

 

[Slotmachine]

Salary

** ho -hum. Yes, me again.
You know what. Everyone pays everyone elses salary.Nobody likes being reminded, and nobody likes being screamed at. The 'demands' were realistic, up unto the 'I want it in writing bit'. That is just funny. Imagine a casino asking you to sign and fax back a contract everytime you wanne take a bonus, and then you send them your terms and conditions.. Bugger that. I check, I play, I go. **

E-mail's been invented. And I wasn't talking about bonus terms. You didn't really read it, did you. And I don't pay your salary.

As for the salary bit, OK, OK, I ADMIT it wasn't the best choice of words, let's not get hung up on a single word. It's beside my point, which was that since we're the ones paying paying for these services, we should demand our money's worth. Just look at all these complaints here - and look at the confusing T&C's the casinos have, which have you at the casino's mercy. Pick the right casino, know your worth, don't be a pussy, and both you and the casino will benefit - you get a fair game, the casino gets their house edge and good publicity.

Case in point: I asked a Casino (Meister accredited) whether I can deposit and withdraw by Neteller ONLY despite having deposited by credit card in the past. This is what I got in response:

"As Neteller refunds are the fastest method of receiving your winnings and making deposits, your will be able to receive your deposits due to the cashins at the cashins being audited before processing."

Yeah, I'll take my money elsewhere....

Cheers,
SM

 

[Petunia]

** Hey Slotmachine.... just to set the record straight, I said that I liked your terms, (and even agree with it) but I thought that the "in writing" bit was pushing it a bit too far. Still, not a bad bunch of T & C.
I absolutely believe that everyone pays everyone else's salary... that statement was merely an observation. You do pay mine (indirectly) by merely being part of the 'supply-demand' chain, as I pay yours, by being part of that same chain.
I think that every person should have a list of their own T & C's that will have you play at a casino. Realistic (even optimistic) guidelines that would help them 'judge' a casino - with a pre-determined amount of 'excusable' features.
Most of us has been around the industry for a long time, on all three sides of this industry coin (Player, Webmaster, Casino-Rep) but many have not. It is harder for the 'new player' to find out about the industry crooks, and often burn their fingers on the 'pot of gold' that is promised. Research does not cross their minds when 'the bug bite' ... which could leave a nasty sting.
So, I support the idea that you brought forward, about setting your own rules and guidelines ... The thing that I don't see, is the Casino signing a piece of paper to set your mind at ease.
My idea on this is... IF you set those rules, and you find the casino that ALREADY adhere to them... then you KNOW you are in good hands, and don't need a signiture. If any casino do not meet with your PRE-DETERMINED expectations.. BY ALL MEANS... take your money where you know you can enjoy playing it. **