The casino decided not to publish the emails, if we will then it will be unprofessional and will become personal and we do not want to put the player in an uncomfortable situation.
I do not want to add more fuel to this thread, here is my final reply on this matter, although I’m sure more things will suddenly “pop up …..” as always…
A.) How can a player have a 1500.00 withdrawable balance and never know they had it?
the player need to check his balance- the balance is available all the time in the game window on the bottom of the screen on the left – any player ever played online knows that.
On few occasions you could obviously have withdrawn, please look at the numbers below- each one of those times the bonus balance converted into real cash and was available for you to cash out, but yet you have continued playing ( see example below):
3/17/2010 1:14:06 PM 1812946 Bonus Balance Converted Amount: 413.36
1/7/2010 11:59:53 PM 1445640 Bonus Balance Converted Amount: 537.84
12/24/2009 12:36:39 AM 1396137 Bonus Balance Converted Amount: 253.63
12/12/2009 11:02:02 AM 1377429 Bonus Balance Converted Amount: 792.29
11/22/2009 7:06:56 PM 1303516 Bonus Balance Converted Amount: 1475.53
3/2/2010 8:29:54 PM 1746270 Bonus Balance Converted Amount: 182.71
12/24/2009 12:36:39 AM 1396137 Bonus Balance Converted Amount: 253.63
12/19/2009 12:38:22 PM 1388243 Bonus Balance Converted Amount: 134.47
12/17/2009 5:44:57 AM 1383952 Bonus Balance Converted Amount: 90.52
12/10/2009 6:42:01 PM 1375176 Bonus Balance Converted Amount: 44.36
12/4/2009 2:23:02 AM 1348538 Bonus Balance Converted Amount: 45.10
The player continued to play and made his balance higher:
Balance(s) During Game Number 25878643
Time Transaction Started Balance After Transaction
11/22/2009 7:12:06 PM $1,543.21
Balance(s) During Game Number 25885530
Time Transaction Started Balance After Transaction
11/22/2009 7:39:34 PM $1,547.17
You can obviously see the time frame and that the player chose to play her winnings.
How is this possible? How can a player have any confidence in a casino if they
can't trust that the playthrough and withdrawable features are accurate. That truly is downright criminal, it was bad enough when I thought I just never won, you only made it worse by making the sudden discovery ( poof, the magician again) that i could have won?
As can be seen above the player has finished the WR more than once.
Please note: even if the playthrough calculator was counting .50 instead of $1(which did not happen- you can verify this in the log and see it for yourself) it still finished the WR on those times, so this claims does not even make sense –it’s pure rage against us and an attempt to harm our integrity.
Please explain the " funny" numbers on the random jackpot figures...( why would uninstalling and reinstalling the casino have anything to do with these numbers??? ( smoke and mirrors..)
There is no need to uninstall and reinstall the casino, all you had to do is leave the game you were playing and go back to the same game immediately, the real jackpot value would have shown.
check here for more information , this issue was discussed on this thread:
https://www.casinomeister.com/forums/threads/rtg-return-to-player-percentages.34959/
Fairness and integrity, how are those raffle winners chosen?? Two raffles right in a row, three of ten winners the same with at least a couple of thousand entries. Seems like some people have no luck and others...HAVE ALL THE LUCK!
This is the email that our VIP manager sent the player long ago after trying to reach her in every means possible, while she kept ignoring us:
Hi Marianne,
I understand that you do not wish to talk with me but ill try to answer you via email as best as i can.
Our marketing manager explained me exactly how the raffle was conducted so I can pass it to you.
Each player who made a deposit during the promotion days received a unique deposit code attached to his deposit.
When the promotion has ended, our finance manager took all the players who were eligible to participate in this promotion and collected all the deposit codes of these players on the promotion days and inserted them into software that "chose" 10 deposit codes randomly. Those 3 players in question had a big number of deposits which made their chances to win bigger.
Since you enlightened us regarding this subject, our marketing manager has assured me he will change the way we are conducting out raffle and he is reviewing other methods that would give equal chance of winnings to all players regardless the number of times they deposited.
Marianne, as you said, we have worked long and hard to create the reputation we now have. We are honest people and I assure you we have no reason to provide false winners, it’s not in our best interest and it’s not our way of work.
I would also like you to note that there were 4 months in between the 2 promotions in question and in all the other promotions we had(we have at least 1 big promo per month) none of the winners won twice. I implore you to think about what you were about to do, we have shown you nothing but courtesy and ,all of us, including Our wonderful team , always tried to provide you with the best experience possible. Should you publish this you will not only be gravely mistaken, you will cause other players to think this way and Hurt a lot of people who did participate and enjoyed our promotion.
Finally, I'm so very sorry we got to a place where you feel this way. I took the time now to read some of our past emails to each other and there were a few times when you got a little upset over some stuff but I was always there for you then and we solved it together. I really hope this will be one of those times.
I'm sorry I couldn't tell you all this over the phone but I’m sure you have your reasons. Please think about everything I just explained and let me know how you feel. I hope we can put this behind us, I promise it will not affect our service level and I still consider us as very good friends.
In your last email you were referring to an agreement that can come out of this? Please explain me what you were thinking about dear and I will check with my manager if we can approve it for you as compensation for the way you feel and your long, unlucky period with us. Marianne, I hope I’m clear enough when I say we do not want you to leave us.
I do not expect you to start over in another place and I’m certain we can work this out together.
I will truly appreciate if we could set a time to talk this over the phone if needed and resolve the issue.
Hope to hear back from you soon
Sincerely yours,
Neil
What did those stats turn out to be on those hundreds of pages of play logs??
Total deposits: $8905.00
total games played: 422,836
Total Bets: $219,119.69
Total payout: 91.5%
Please verify this info with the game log you have received from us.
• I remind everyone, the casino payout is not determined by a single player. Casino payout differs from a player to a player, one could have 300% payout while other have 97%
Why, in all I hold sacred, would you guys have mailed me virus's like that when the
%$#@ hit the fan?? No one has made a mention of that because no one can really
even consider to believe it is true. I still can't really get wrapped around that one!
I’m sorry but this is just not true. We never did and never will do such thing; these accusations against us are pure lies and make no sense. It only shows the attitude the player have against us by making false assumptions and shooting them at us, hoping to harm the casino reputation.
Why is it such a deep dark secret how the V.I.P program at Titan works...yes, I know, send us to the website page....that page does not explain AT ALL..
There is no dark secrets
, the player has requested and received an email from the casino manager with an explanation about the VIP program.
To whom it may concern:
Our VIP program is defined by many factors which include: time since registration, total comp points earned, last activity date, total bets, avg bet, total games played, total deposits and more factors that apply to each player individually.
All questions were answered.
Take it easy y’all and have a good week.
Paul.