It has been five working days since I withdrew my money on 12/21(add your 24hrs.12/22 not 12/23 as your email states)
I made withdrawals at 4 casinos following my villento withdrawal. I made echeck deposits at all of them. All of them have already processed my withdrawal ACH. I cashedin on 12/28 at two of these casinos.
I think it is safe to say waiting 7 days for one $50.00 deposit to clear, even though you have already been paid by Citadel, is not consistant with the procedures established by these other casino groups.
The first time I cashed in at Villento, I made two Neteller deposits, totallying $100.00 and cashed in 1300.00. you could have potentially been out 1300.00 if my deposits did not clear. I was paid 3 days after making the withdrawal.
You have no additional risk on my echeck deposit of $50.00 and cashin of $500.00.
So your procedure does not make any sense from a risk standpoint. Even if neteller guarantees you the money deposited, they don't guarantee the entire payout. So you stood to lose more on my first withdrawal than on this one. Regardless of the method I deposit by, the risk is the same, because it all depends on me having the funds in my bank account. The company transmitting the transaction has nothing to do with whether or not I will have the funds to cover the transaction(deposit). Neteller, click2pay, citadel transactions all reach my bank account within 1-2 days(aside from weekends). They are all paid the following day by my bank.
If you have trouble getting paid by Citadel or other procedural issues, maybe you should not contract with them. Obviously there is some reason that you trust Neteller transactions, but not Citadel echeck transactions. That reason has nothing to do with me.
Thank you ,
From: "Villento Support" <email@example.com>
Subject: RE: Villento Las Vegas - Confirmation of Withdrawal
Date: Thu, 28 Dec 2006 11:51:11 +02
Id like to introduce myself, my name is Gerard and Im with Guest Relations at Villento Las Vegas.
Thank you for your valued feedback. Im disheartened to hear of your concerns; however, please give me an opportunity to explain the reasoning for such measures.
Echeck purchases take 7 working days to clear into the casino bank account, notwithstanding that they are deducted from your account at the time of purchase; the casino only secures the purchase after 7 working days. The 7 day clearing period has become a necessity as weve had a number of cases where players have been paid in good faith, yet subsequently defaulted on deposits prior to their withdrawal the casino will no longer bear this detrimental loss. Let me reiterate, while we have this clearing period, I can confidently assure you that your withdrawal will be paid, given that prior deposits have cleared.
I can confirm that your most recent echeck deposit was made on the 21st of December. The current status of this deposit is Presented which means that the transaction has been presented for settlement. As soon as I receive confirmation that this deposit has cleared, and I review these daily, your withdrawal will be processed.
I trust that this has assisted in understanding our motive for the clearing period.
Villento Guest Relations.