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My Neteller hacked... be vigillant

Discussion in 'Payment Processing Issues' started by conker, Dec 16, 2015.

    Dec 16, 2015
  1. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    Hi guys, just a note to encourage all Neteller users to be vigillant as my account was hacked and I have no idea how these guys did this.

    A Russian hacker transferred what I had in my account (around $400) to their account with a .ru email. During this process they also changed the email on my account. You might be wondering how I didn't spot this email change? Well, over the course of the last few days I have received an email dump of around 2000 emails, something that has never happened before and has since ceased as well. After a search in my email account today I found the email that alerted me to the email account change. This morning I noticed the suspicious transaction and alerted Neteller, they are now investigating.

    I am super careful with all my Neteller ID'd passwords and secret questions, I don't follow links in emails to Neteller, I always type directly into the browser. So how these guys did this has baffled me. By the way, I am not suggesting anyone at this forum has anything to do with it, I just know that many people here use Neteller.

    I will let you know what comes of the investigation.
     
    26 people like this.
  2. Dec 16, 2015
  3. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Do you use similar/same passwords for casinos and Neteller?
    Thank you for letting us know, very worrisome.
     
    1 person likes this.
  4. Dec 16, 2015
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Yes thank you, very worrying indeed

    I do not have Neteller but do have Skrill which is virtually the same thing?

    Sometimes I do have a decent amount which I leave in, keeps my bank statement clear and saves me going out for Paysafe vouchers when I fancy a flutter.

    Will be using ATM the moment my withdrawals hit now or directly transferring to bank, even if it does take 2-3 days.

    Thank you and good luck in getting your matter resolved in your favour!
     
    1 person likes this.
  6. Dec 16, 2015
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Ironically, I am disputing three charges to AT&T via Neteller. I haven't a clue for what these charges are for, and Neteller has been pretty dismal in clearing this up. Their VIP support is absolutely the worst I've dealt with. I'm about ready to PAB. :mad:

    And like Conker, I'm pretty careful with my NT account.
     
    7 people like this.
  8. Dec 16, 2015
  9. Nottsogreen

    Nottsogreen Experienced Member MM

    Occupation:
    Sales Director
    Location:
    Nottingham, UK
    They were hacked ...

    According to Forbes article on 30/11, they admitted to losing details of 7M clients.. That was kept quiet !

    You must register/login in order to see the link.

    Id be changing security questions fairly quickly

    Scarily, these attacks go back to 2009/10


    You must register/login in order to see the link.
     
    11 people like this.
  10. Dec 16, 2015
  11. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    No I don't and I generally use pretty strong passwords.

    Ironically, just 4 or 5 days ago I did a full verification (holding passport up to webcam with their new security checks). They also just switched their site to a new look version.

    Having read that article in Forbes, I can't believe Neteller were using a Joomla site - seriously! They must be taking payments in the millions every day and their using some open source CMS!!!

     
    1 person likes this.
  12. Dec 16, 2015
  13. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    My password is pretty unique but I'll definitely tweek it and make it more complex with immediate effect! Thanks for the heads up.

    Online Banking and regular banking hacking has been rife the last couple of years. I know several people who were hacked or have had funds syphoned. Frightening.
     
  14. Dec 16, 2015
  15. neilw

    neilw Moderator of Live Games forum CAG MM webmeister

    Occupation:
    Moderator of Live Games forum
    Location:
    Kent - England
    Neteller has a two factor authentication facility. If you haven't already I suggest switching this on to increase login security.

    It will step you through the process, you need to install an app on your phone that will generate a unique code that you have to enter when you login. So even if your password does get compromised they won't be able to login without the code.
     
    2 people like this.
  16. Dec 16, 2015
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I think my issue was from using my credit card in the wrong place. I used it in Italy in September, and then in October someone started paying their AT&T bills with it. Not much of a response from Neteller, by the way. Their email support is pretty bad.
     
  18. Dec 16, 2015
  19. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    At least you have to give the thief credit for spending the money on necessities, and not just go gambling it off or buy some stupid crap ;)
     
    2 people like this.
  20. Dec 17, 2015
  21. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Agree Bryan, their support is not the fastest. However, i had email contact with one guy once and he was fast and competent in his responses. I can send you his email address via PM if you want.
     
  22. Dec 17, 2015
  23. 09237653

    09237653 Meister Member

    Occupation:
    .
    Location:
    UK
    Scary stuff, do they not have a two step authentication you can set up to protect yourself better?

    This is why I wont really touch these kind of services, at least with the bank or credit card if this kind of thing happens I'm much better protected, not that it has (touch wood)
     
  24. Dec 17, 2015
  25. Jakestar

    Jakestar Senior Member

    Occupation:
    Aircraft Pushback Driver
    Location:
    Australia
    Another thing worth noting; do you use Chrome and is your Neteller password saved in Chrome as in it auto fills and is stored in your saved password list within Chrome. If it is, it's worth knowing that your saved passwords are linked to your gmail account and can be synced to other computers with just your gmail login details. Onething to think about as gmail accounts are I believe are quite vunerable and probably quite easy for a hacker to hack / gain access to.
     
    1 person likes this.
  26. Dec 17, 2015
  27. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    I used my net card at Tescos online and was charged £3 or £5, to lazy to see if It was rejected or not wanting to see my Neteller history:oops:
     
  28. Dec 17, 2015
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You are not supposed to be getting charged at all for retail purchases, and Tesco does not charge for cards anyway, it's hardly Ryanair:rolleyes:
     
    1 person likes this.
  30. Dec 17, 2015
  31. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Thanks for letting me know, I thought it was one of those charges where it's taken and then given back for whatever reason this time. Normally an odd amount that you are asked about as verification. Or it stays pending never leaves account then is canceled. I will go back threw and see if it was ever canceled.
     
  32. Dec 18, 2015
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That's a possibility. Such charges never get seen on a regular card statement as they are never applied, but they may show on a Neteller statement. I have also found that these charges are quoted when a fraud trigger is set off and you have to confirm that you made the last 4 transactions or attempted transactions, the verification charges DO get read out then, but never show on the statement. I think for Tesco it's something like £2. Petrol pumps check for £99, but they tell you this.
     
    1 person likes this.
  34. Dec 18, 2015
  35. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    ...

    Im just wondering if the netella owners are going to mess skrill up there more fees already.
     
  36. Dec 18, 2015
  37. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Found a couple £2 fees both were declined.

    I was hoping Skrill would change the name back to Money Bookers and would do a free net card.
     
  38. Feb 8, 2016
  39. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    Having started this thread nearly 2 months ago I can now inform you that I have now finally been given access back to my account. During that time I was required to:

    1. Send a photo of me holding my ID - Twice
    2. Answer 10 security related questions
    3. Generate a crime reference through Action Fraud (UK)

    Certainly a case of guilty until proven innocent.

    This industry needs more competition, especially now that the two biggest ewallets are owned by the same company.
     
    10 people like this.

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