My Hype Withdrawal Experience

[macpomme]

What could it hurt for them to say "We are sorry for the delays, we added 50 dollars to your account so you can at least play a bit on us while you wait" They could even put some crazy WR playthrough on it for all I care but the fact is I would have felt like someone cared that I was being made to wait and not just being treated like an idiot when I ask where my withdrawal is.

I like your idea and will contact the owners overnight (in their timezone) and have them read your post with my recommendation that they seriosuly consider your suggestion.

 

[Rettahs]

Another week and a half and these guys are still as clueless as the last time I asked about my withdrawal. No long rant here, just an update on the situation.

 

[Weedlayer]

No pay for me either, Rettahs. I emailed them last week and was ignored except for an automated acknowledgement.

 

[Rettahs]

Another week and nothing from Hype except the same old story that they will email me when my withdrawal goes through. I just wonder when they are going to come up with a better answer since that answer of emailing me when my withdrawal will be processed doesn't set me at ease at all since I have heard it for the past month.

 

[Weedlayer]

Hallelujiah!

I checked my bank balance today, and lo and behold, I've been paid by Hype casino after waiting for a cashout for almost 3 months.

They may have been awfully slow about it, but to me, it looks like they're honest at least. (Hype has also paid several others who have posted in this thread.)

Hoping for better in the future.

Hang in there rettahs, darkpixie and anyone else still awaiting payment.

 

[Rettahs]

Congrats on getting paid weed, still nothing for me but then again I am sure I am on the "pay last, he is a pain in the ass" list lol .

 

[darkpixie]

My fingers are tightly crossed that I get paid. Last correspondence said 4 business days. So that will put me around Wednesday at the latest that I should see something. I sure hope its for real cause I accidently deposited there again today, I know I know dumb but I love thier games and won another $1500, so now I have a total of $3000 pending withdrawals from them.
Thank goodness for income tax returns!

 

[Rettahs]

My fingers are tightly crossed that I get paid. Last correspondence said 4 business days. So that will put me around Wednesday at the latest that I should see something. I sure hope its for real cause I accidently deposited there again today, I know I know dumb but I love thier games and won another $1500, so now I have a total of $3000 pending withdrawals from them.
Thank goodness for income tax returns!

I hope you get paid soon also. Me, I wouldn't deposit or play at Hype even if they were the last casino on the net since I think they have handled "their" problems with paying people very poorly and they must be managed and owned by pure idiots so even if they do pay me I have no desire to ever play there again.

 

[darkpixie]

I am pleased to report that I have finally been paid the first $1500 of my withdrawal from Hype... whew! I sure was sweating for awhile there!
This means they are to be trusted, they take a little nagging but as long as I recieve my other withdrawal as well I will continue to play

 

[kwblue]

Glad you were paid DarkPixie. I hope that means EVERYONE waiting will be paid as well... Rettahs, let us know when you are paid.

thx.

 

[Rettahs]

I am pleased to report that I have finally been paid the first $1500 of my withdrawal from Hype... whew! I sure was sweating for awhile there!
This means they are to be trusted, they take a little nagging but as long as I recieve my other withdrawal as well I will continue to play

I am glad you got paid but to say that this group can be trusted is a tad out there if you ask me. I wouldn't trust this group with another dime of my own money considering the amount of problems they have had paying "some" people and not paying others at all with no information what so ever about what was going on.

Do you honestly think in the future it is going to get easier for these guys to pay people? If you do then I have a bridge I want to sell you as well

No worries, Blue, I will tell people when I get paid but I won't be thanking them for paying me. These idiots should have paid people a long time ago, me included or they should have made some sort of amends. They chose to do nothing and with that comes a few lines of bashing .

 

[darkpixie]

Have you contacted support? What sort of efforts have you made to follow up? As always these things can slip through the cracks.

 

[Rettahs]

Have you contacted support? What sort of efforts have you made to follow up? As always these things can slip through the cracks.

Yes, I have contacted support several times as I have documented in this thread. Emails, live chats and what not, Blue offered to help and I do appreciate his offer but I declined it. Nothing has slipped through the cracks, Hype ran into some problems paying people from the USA which I completely understand but they dropped the ball in how they handled the situation.

 

[Rettahs]

No payment from Hype still so this is just my weekly update. I know, it's been over a week in this thread but I bashed them in a seperate thread so I figured that was good enough for my venting lol.

 

[Casinomeister]

I am pleased to report that I have finally been paid the first $1500 of my withdrawal from Hype... whew! I sure was sweating for awhile there!
This means they are to be trusted, they take a little nagging but as long as I recieve my other withdrawal as well I will continue to play

Just to follow up on this statement - it doesn't follow a logical path. And I'd like to remind everyone that this is a "no-pay" casino.

 

[winbig]

Just to follow up on this statement - it doesn't follow a logical path. And I'd like to remind everyone that this is a "no-pay" casino.

1 good apple doesn't make the barrel of rotten ones any more better

And darkpixie, I really hope you don't "trust" this casino. Count your blessings that you did get paid, and judging by other's experiences, you won't have the same fortune again should you continue to play there.

 

[darkpixie]

Yup, lesson learned. I am still waiting for another $1500 initiated April 14th, 2007.
Support doesn't respond at all.
A bloody shame about this. I really did like thier games.
Nothing like killing your own company.

 

[Slotster!]

KW Blue - You seem to have a good affiliate relationship with these guys... What do you reckon? Straight up... Are they still in touch with you ok? What's your 'feeling' about all this nonsense?

You've always been very prompt and courteous in your replies, so a friendly update with your overall feeling about this group right now might be useful/reassuring for anyone awaiting payment?

Like someone else said, the games are great - the silence from the operators however naturally makes everyone fear the worst!

 

[kwblue]

I have spoken with some of my internal contacts recently about the whole debacle. The only thing I was told was that they are working feverishly to get this whole situation behind them (players and affiliates paid) and to start on a new path forward.

I know that isn't much, but it is all I have at this point I don't believe any new information will come down for another week or 2.

 

[darkpixie]

Did they mention why they never respond to any emails? I've sent several and not once gotten a reply beyond the autoresponse. Is this casino still taking deposits? I would think that if you are unable to pay your players you certainly shouldn't be taking deposits!

 

[winbig]

I would think that if you are unable to pay your players you certainly shouldn't be taking deposits!

Then how would they pay anyone?

 

[darkpixie]

Well unless they are a ponzi, they should have at least 90 to 97% of the payout available.

 

[Zoozie]

They used to spam me several times a week with 50% and 100% bonus offers. Of course I resisted them all after the 7 week withdrawals time I experienced.
But the last 2-3 weeks I have not received a single offer. So some changes has happened at least, maybe for the better.

But is is still a mystery why it is so hard to pay the players. When 49'er casino opened as RTG they had a surge of new players and yet they managed to handle all withdrawals within HOURS.

Zoozie

 

[KasinoKing]

But is is still a mystery why it is so hard to pay the players. When 49'er casino opened as RTG they had a surge of new players and yet they managed to handle all withdrawals within HOURS.

Zoozie

That's a poor comparison to make. 49er was an existing casino for at least 5 years and simply changed software (they were also part of the Peak group) - they already had plenty of money in the bank

Hype & inChilli were brand new casinos - who knows what funding they had?

My assumption is that a huge chunk of their funds got stuck in Neteller after the USA pull out, but no-one at either casino would admit this to me.
All they would do is criticize my negative posts at CM...
Well criticize this: Get your act together, or your casinos are dead!

KK

 

[Pinababy69]

I read the CAP board tonight, and by the looks of it, they are MIA at the CAC in Amsterdam. I find that highly unusual, as most programs make a point of attending that one. Interesting.