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Casino Complaint My history of winnings and impotence of can't get them

Discussion in 'Casino Complaints - Non-Bonus Issues' started by wii, Dec 18, 2015.

    Dec 18, 2015
  1. wii

    wii Dormant account

    Occupation:
    study
    Location:
    Spain
    HI

    First of all, I'm sorry for "revival" this post. And I'm sorry too for my awful english (I'm spanish) and finally I'm happy because i feel a little relieve to had found you.

    My case is quite similar to the other person here, I deposited 2000eur and reached 15.000eur, I didnt accept any bonus
    Reading their terms and conditions I saw the maximum withdrawal are 1000euros week ..OK. But finally they will give me only 500 and another 500 was returned to my bank casino , the live chat girl said me: 1000EUR is the maximum but may be less!! , depending on the activity of the casino!!!!
    It means if I do not play next week (that is what I want, not play , I just want my winnings ) they wont give me nothing? . this is super unfair and think I can never get that money :(

    I'm really afraid they will close my account without reason as they did with the post person. I know the casinos sucks, so im hopelees for those 15.000 but at least, I would like my 2.000Eur back...

    :(:(:(:(:(
    [​IMG]

    Thanks,
     
    1 person likes this.
  2. Dec 18, 2015
  3. shewoff

    shewoff Senior Member webby mm1

    Occupation:
    retired
    Location:
    northeast
    I would suggest that you start your own thread and have nothing more to do with this thread.And maybe there will be some response to your plea,s for help. This is a great place for help and we try to give everyone the best shot.Peace Out! Out Of The Mist! shewoff​
     

    Attached Files:

  4. Dec 18, 2015
  5. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
  6. Dec 18, 2015
  7. wii

    wii Dormant account

    Occupation:
    study
    Location:
    Spain
    HI

    First of all, I'm sorry for "revival" this post. And I'm sorry too for my awful english (I'm spanish) and finally I'm happy because i feel a little relieve to had found you.

    My case is quite similar to the other person here, I deposited 2000eur and reached 15.000eur, I didnt accept any bonus
    Reading their terms and conditions I saw the maximum withdrawal are 1000euros week ..OK. But finally they will give me only 500 and another 500 was returned to my bank casino , the live chat girl said me: 1000EUR is the maximum but may be less!! , depending on the activity of the casino!!!!
    It means if I do not play next week (that is what I want, not play , I just want my winnings ) they wont give me nothing? . this is super unfair and think I can never get that money

    I'm really afraid they will close my account without reason as they did with the post person. I know the casinos sucks, so im hopelees for those 15.000 but at least, I would like my 2.000Eur back...
    I dont want to do a pitch a bitch in order i dont have reasons apart from those 500 instead 1000 but i want something like "stating constacy" i have that money there
    [​IMG]

    Thanks,
     
  8. Dec 18, 2015
  9. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    OK so either you are pulling our leg or you really don't understand the meaning of impotence. I suspect you are trying to pull our leg -- or perhaps in your case -- your leg. LOL.
     
    1 person likes this.
  10. Dec 18, 2015
  11. wii

    wii Dormant account

    Occupation:
    study
    Location:
    Spain
    barbara sorry I dont understand nothing you just said :S LOL

    Edit: ok.. in spanish is "impotencia" and the translator said me "impotence" but i wanted to say POWERLESS !!! LOL
    Edit 2: sh** !!! I cant edit the title of the post xDD
     
    1 person likes this.
  12. Dec 18, 2015
  13. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Not sure if you were joking eitherbut that was a rather unnecessary post to the OP who already explained his English isn't great.

    Now back to OPs query. I am taking it you have received the first 500 withdrawal.

    The casino isn't the best and hopefully now you have found this site you will use the accredited casinos to avoid problems like this in the future.

    If they have paid the first 500 then I would just have to accept the limits and take the weekly amount till you have been paid in full. Hopefully you will get paid it eventually. The other post was totally different circumstances from yours.

    Like I said if you have received the first 500 then its a good start anyway. Maybe if they stop paying or find excuses KK could find out from his contact whats happening.

    Best of luck and hope you receive all money. It was a lot to deposit but you know now it wasn't a good idea. Hopefully if you continue to gamble online you will use the trustworthy casinos from now on.
     
    3 people like this.
  14. Dec 18, 2015
  15. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Don`t play and wait. They will pay you. But please be aware that there are a lot of better casinos around. Please don`t play the money back.
     
    5 people like this.
  16. Dec 18, 2015
  17. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Difficult to give you any advice without knowing which casino you are dealing with.

    In most cases it is advisable to keep things out of public as long as possible and do what you can via PM/e-mail/phone.
    You can PM the casino rep if the casino has one at this forum. Continue to withdraw and most importantly don't play back your winnings.

    I would consider a PAB only when there has been non-payment or some very obvious stalling tactics. I would recommend to play some low HE games like Blackjack to keep them happy with some playing activity but not losing everything back. Don't settle just with €2k. You've won €15k and you should be paid €15k.

    I truly wish good luck!

    edit: Found out about the casino now! It doesn't change the content about my post though.
     
    4 people like this.
  18. Dec 18, 2015
  19. wii

    wii Dormant account

    Occupation:
    study
    Location:
    Spain
    Thank you so much for your support guys.

    I think is pretty similiar to this case:

    http://www.casinomeister.com/forums/showthread.php?t=70517&page=15

    Finally the story ended with him losing it all and his account BLOCKED, thats the part which i'm afraid. blocked why ... I dont want the same

    And for sure reading the other guy I dont Want to play any euro of my wininngs.. but if last week they say they wont pay me nothing for inacctivity of account.. i have a problem lol
     
  20. Dec 18, 2015
  21. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Well as far as I remember this Winward guys might not win any CM-rewards but they are also not rogued. The are in the reservation (Top Game Casinos). I see a very realistic chance for you to get paid, but please be patient! Don't blow it away!
     
    4 people like this.
  22. Dec 19, 2015
  23. wii

    wii Dormant account

    Occupation:
    study
    Location:
    Spain
    Thank you hedgehok (I dont know how to thank you in posts guys)
    It's not Winward casino but is one of them...
    So Im not going to play at all, and wait till the next week and see if we pay me again... i will tell here.
    I feel a little better but what really concerns me is about they close my account,, they did with the other guy :S
    Wish i was informed before and found this website to deposit in any other trustworthy casino :(
     
  24. Dec 19, 2015
  25. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    The other guy got his account closed for different reasons.

    If they have already paid you 500 then less chance of it happening. So could you tell us if you received the first 500 into your neteller yet or are you still waiting on it.

    And you can thank posts after you have made 10 posts in the forum then a thanks button will appear at bottom of all posts.
     
  26. Dec 19, 2015
  27. wii

    wii Dormant account

    Occupation:
    study
    Location:
    Spain
    Ok, so 10 post to thanks, there we go!

    Still waiting... approved on 17th, Casino says Neteller takes 2-5 days to show up... i hope!!!!!!!!
     
  28. Dec 19, 2015
  29. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    All right. Let's wait a couple of days then.

    I can't repeat it often enough: Don't squander it mate. Stay strong! And keep us informed.
    And don't be afraid about them closing your account. Only the notorious rogues "steal" money like that. With all others you have really realistic chances to get your money. And I don't know about you, but €15k sounds like quite a lot to me.
     
    5 people like this.
  30. Dec 19, 2015
  31. Jakiejson

    Jakiejson Dormant account

    Occupation:
    Design consultant
    Location:
    Green bay WI
    Very interesting

    This is my first post and I read tons of articles on here and it's funny I often question some of the complaints are they really true? It makes me afraid to deposit money. My suggestion is maybe some are legit and others are not or exaggerated since casino gets bad reputation maybe can give final ruling to say Casino did wrong or the gambler or person complaining was not honest and did blahh blahh blahh. I know this sight has lots of info so maybe it does have stories like that if so please send link sounds like fun reading.

    Thanks Jackie
     
  32. Dec 19, 2015
  33. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    What would be the basis of the PAB?
    The casino is paying out in accordance with it's own T&Cs - there is nothing to bitch about.
    Only if they stop paying would there be a cause for complaint.

    As with the original player who started this thread, I am confident that wii will get ALL their winnings if they remain patient and don't do something silly, like gamble it all away.

    {Edit} just realised that wii has cross-posted - more work for the mods! :sob:
    He used the exact same post to start this thread: http://www.casinomeister.com/forums/showthread.php?t=70875
    Reported.

    KK
     
    2 people like this.
  34. Dec 19, 2015
  35. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    TopGame = Trouble Guaranteed

    There is no TG casino in this universe, let alone this planet, which is trustworthy of a ultralow deposit of $10, let alone a $2000 deposit.

    They "threaten" every player with non-payment:

    - you don't play - it is the inactivity
    - you play - it is not allowed while you have a withdrawal pending and winnings (either all or just from the continued play) are forfeited
    - you play and win more - they lower the withdrawal limit
    - etc etc
    - you play and lose it all - THEY HAVE ACHIEVED THEIR GOAL OF NOT HAVING TO PAY THE PLAYER AND ARE HAPPY

    The complete CS team is trained to make sure they pay as little as possible, to pay nothing is always the target.

    Neteller takes 2-5 days - who are they kidding????

    They will probably pay more next week, but maybe just $250 and will tell the OP some other story.

    I have read a gazillion of similar stories and they all ended badly for the player. Well, at least i cannot remember a single case where the player got all his/her winnings.

    To the OP:
    - keep talking to CS or ask for a managers email
    - keep asking if you can withdraw more right away, tell them some story
    - always be friendly & polite
    - the more you bug them the more they will pay, but do it in a subtle way
    - in the future play only at one of these casinos: http://www.casinomeister.com/forums/content.php?r=131-accredited-casinos
     
    Last edited: Dec 19, 2015
    5 people like this.
  36. Dec 19, 2015
  37. wii

    wii Dormant account

    Occupation:
    study
    Location:
    Spain
    I'm so sorry. I saw the other thread about the same casino and i decided tell there my issue, but one user encouraged me to open my own thread. Sooo sorry
    And well.. "The casino is paying out in accordance with it's own T&Cs"... I just received an email

    MY EMAIL TO THEM:

    I tried to do a retrait for 1.000EUR and 500 was accepted and 500 declined.

    Your T&C says the first VIP level is :

    7.7.4 Les limites minimales de retrait, en fonction du niveau VIP du membre
    vont :
    7.7.4.1 Jusqu'à une limite maximale de retrait hebdomadaire de €1.000 pour
    les membres VIP du niveau Bronze

    so i dont understand why i can only retrait 500EUR.

    Thanks

    THEIR ANSWER
    Thank you for contacting us.

    Please note that VIP Bronze level Members have UP to €1.000 maximum weekly withdrawal limit;

    Next week you are entitled to receive another 500 EUR.

    If we may be of further assistance, feel free to contact us back anytime.


    We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment.


    WTF? XD no entiendo.. no explanation lol

    So KK i read a lot about you lol so what would you do? keep playing for high the activity of the casino or just ask little by little for my money
    And thanks Harry_BKK for you opinion, as you said, reading on the net i never saw a good end history of this casinos neither :S

    PD: Sorry for my enligsh :D
     
    3 people like this.
  38. Dec 19, 2015
  39. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Wii

    - no more excuses for your English....we are a global community here and accept everybody who wants to contribute actively to this forum, no matter if the language is perfect or not. :D


    - the response you got is very typical of a TG casino, nothing unusual. Just tell the player something and let him wonder as to what will happen next.
    - keep mailing them asking for a possible higher payout limit
    - ask them what exactly you need to do to got to VIP Silver or Gold level
    - DO NOT LOSE YOUR WINNINGS

    C'est dur, je comprend, mais on a de avoir patience avec TG casinos. :oops:
     
    2 people like this.

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