Casino Complaint My history of winnings and impotence of can't get them

wii

Dormant account
Joined
Dec 18, 2015
Location
Spain
HI

First of all, I'm sorry for "revival" this post. And I'm sorry too for my awful english (I'm spanish) and finally I'm happy because i feel a little relieve to had found you.

My case is quite similar to the other person here, I deposited 2000eur and reached 15.000eur, I didnt accept any bonus
Reading their terms and conditions I saw the maximum withdrawal are 1000euros week ..OK. But finally they will give me only 500 and another 500 was returned to my bank casino , the live chat girl said me: 1000EUR is the maximum but may be less!! , depending on the activity of the casino!!!!
It means if I do not play next week (that is what I want, not play , I just want my winnings ) they wont give me nothing? . this is super unfair and think I can never get that money :(

I'm really afraid they will close my account without reason as they did with the post person. I know the casinos sucks, so im hopelees for those 15.000 but at least, I would like my 2.000Eur back...

:(:(:(:(:(
x3smth.png


Thanks,
 

shewoff

Senior Member
webby
mm1
Joined
May 13, 2015
Location
northeast
I would suggest that you start your own thread and have nothing more to do with this thread.And maybe there will be some response to your plea,s for help. This is a great place for help and we try to give everyone the best shot.Peace Out! Out Of The Mist! shewoff​
 

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Vegasbum

Senior Member
Joined
Jul 27, 2007
Location
Ontario
wii

Do you know about the pitch a bitch service here at Casinomeister? You can read it here:

Link Outdated / Removed
 

wii

Dormant account
Joined
Dec 18, 2015
Location
Spain
HI

First of all, I'm sorry for "revival" this post. And I'm sorry too for my awful english (I'm spanish) and finally I'm happy because i feel a little relieve to had found you.

My case is quite similar to the other person here, I deposited 2000eur and reached 15.000eur, I didnt accept any bonus
Reading their terms and conditions I saw the maximum withdrawal are 1000euros week ..OK. But finally they will give me only 500 and another 500 was returned to my bank casino , the live chat girl said me: 1000EUR is the maximum but may be less!! , depending on the activity of the casino!!!!
It means if I do not play next week (that is what I want, not play , I just want my winnings ) they wont give me nothing? . this is super unfair and think I can never get that money

I'm really afraid they will close my account without reason as they did with the post person. I know the casinos sucks, so im hopelees for those 15.000 but at least, I would like my 2.000Eur back...
I dont want to do a pitch a bitch in order i dont have reasons apart from those 500 instead 1000 but i want something like "stating constacy" i have that money there
x3smth.png


Thanks,
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
OK so either you are pulling our leg or you really don't understand the meaning of impotence. I suspect you are trying to pull our leg -- or perhaps in your case -- your leg. LOL.
 

wii

Dormant account
Joined
Dec 18, 2015
Location
Spain
barbara sorry I dont understand nothing you just said :S LOL

Edit: ok.. in spanish is "impotencia" and the translator said me "impotence" but i wanted to say POWERLESS !!! LOL
Edit 2: sh** !!! I cant edit the title of the post xDD
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
OK so either you are pulling our leg or you really don't understand the meaning of impotence. I suspect you are trying to pull our leg -- or perhaps in your case -- your leg. LOL.

Not sure if you were joking eitherbut that was a rather unnecessary post to the OP who already explained his English isn't great.

Now back to OPs query. I am taking it you have received the first 500 withdrawal.

The casino isn't the best and hopefully now you have found this site you will use the accredited casinos to avoid problems like this in the future.

If they have paid the first 500 then I would just have to accept the limits and take the weekly amount till you have been paid in full. Hopefully you will get paid it eventually. The other post was totally different circumstances from yours.

Like I said if you have received the first 500 then its a good start anyway. Maybe if they stop paying or find excuses KK could find out from his contact whats happening.

Best of luck and hope you receive all money. It was a lot to deposit but you know now it wasn't a good idea. Hopefully if you continue to gamble online you will use the trustworthy casinos from now on.
 

gagamel

Professional smurf hunter
Joined
Apr 4, 2012
Location
Switzerland
Don`t play and wait. They will pay you. But please be aware that there are a lot of better casinos around. Please don`t play the money back.
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
HI

First of all, I'm sorry for "revival" this post. And I'm sorry too for my awful english (I'm spanish) and finally I'm happy because i feel a little relieve to had found you.

My case is quite similar to the other person here, I deposited 2000eur and reached 15.000eur, I didnt accept any bonus
Reading their terms and conditions I saw the maximum withdrawal are 1000euros week ..OK. But finally they will give me only 500 and another 500 was returned to my bank casino , the live chat girl said me: 1000EUR is the maximum but may be less!! , depending on the activity of the casino!!!!
It means if I do not play next week (that is what I want, not play , I just want my winnings ) they wont give me nothing? . this is super unfair and think I can never get that money

I'm really afraid they will close my account without reason as they did with the post person. I know the casinos sucks, so im hopelees for those 15.000 but at least, I would like my 2.000Eur back...
I dont want to do a pitch a bitch in order i dont have reasons apart from those 500 instead 1000 but i want something like "stating constacy" i have that money there
x3smth.png


Thanks,

Difficult to give you any advice without knowing which casino you are dealing with.

In most cases it is advisable to keep things out of public as long as possible and do what you can via PM/e-mail/phone.
You can PM the casino rep if the casino has one at this forum. Continue to withdraw and most importantly don't play back your winnings.

I would consider a PAB only when there has been non-payment or some very obvious stalling tactics. I would recommend to play some low HE games like Blackjack to keep them happy with some playing activity but not losing everything back. Don't settle just with €2k. You've won €15k and you should be paid €15k.

I truly wish good luck!

edit: Found out about the casino now! It doesn't change the content about my post though.
 

wii

Dormant account
Joined
Dec 18, 2015
Location
Spain
Thank you so much for your support guys.

I think is pretty similiar to this case:

https://www.casinomeister.com/forums/threads/life-changing-win-at-winward-casino.70517/

Finally the story ended with him losing it all and his account BLOCKED, thats the part which i'm afraid. blocked why ... I dont want the same

And for sure reading the other guy I dont Want to play any euro of my wininngs.. but if last week they say they wont pay me nothing for inacctivity of account.. i have a problem lol
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
Thank you so much for your support guys.

I think is pretty similiar to this case:

https://www.casinomeister.com/forums/threads/life-changing-win-at-winward-casino.70517/

Finally the story ended with him losing it all and his account BLOCKED, thats the part which i'm afraid. blocked why ... I dont want the same

And for sure reading the other guy I dont Want to play any euro of my wininngs.. but if last week they say they wont pay me nothing for inacctivity of account.. i have a problem lol

Well as far as I remember this Winward guys might not win any CM-rewards but they are also not rogued. The are in the reservation (Top Game Casinos). I see a very realistic chance for you to get paid, but please be patient! Don't blow it away!
 

wii

Dormant account
Joined
Dec 18, 2015
Location
Spain
Thank you hedgehok (I dont know how to thank you in posts guys)
It's not Winward casino but is one of them...
So Im not going to play at all, and wait till the next week and see if we pay me again... i will tell here.
I feel a little better but what really concerns me is about they close my account,, they did with the other guy :S
Wish i was informed before and found this website to deposit in any other trustworthy casino :(
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Thank you hedgehok (I dont know how to thank you in posts guys)
It's not Winward casino but is one of them...
So Im not going to play at all, and wait till the next week and see if we pay me again... i will tell here.
I feel a little better but what really concerns me is about they close my account,, they did with the other guy :S
Wish i was informed before and found this website to deposit in any other trustworthy casino :(

The other guy got his account closed for different reasons.

If they have already paid you 500 then less chance of it happening. So could you tell us if you received the first 500 into your neteller yet or are you still waiting on it.

And you can thank posts after you have made 10 posts in the forum then a thanks button will appear at bottom of all posts.
 

wii

Dormant account
Joined
Dec 18, 2015
Location
Spain
The other guy got his account closed for different reasons.

If they have already paid you 500 then less chance of it happening. So could you tell us if you received the first 500 into your neteller yet or are you still waiting on it.

And you can thank posts after you have made 10 posts in the forum then a thanks button will appear at bottom of all posts.

Ok, so 10 post to thanks, there we go!

Still waiting... approved on 17th, Casino says Neteller takes 2-5 days to show up... i hope!!!!!!!!
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
Ok, so 10 post to thanks, there we go!

Still waiting... approved on 17th, Casino says Neteller takes 2-5 days to show up... i hope!!!!!!!!

All right. Let's wait a couple of days then.

I can't repeat it often enough: Don't squander it mate. Stay strong! And keep us informed.
And don't be afraid about them closing your account. Only the notorious rogues "steal" money like that. With all others you have really realistic chances to get your money. And I don't know about you, but €15k sounds like quite a lot to me.
 

Jakiejson

Dormant account
Joined
Oct 14, 2015
Location
Green bay WI
Very interesting

This is my first post and I read tons of articles on here and it's funny I often question some of the complaints are they really true? It makes me afraid to deposit money. My suggestion is maybe some are legit and others are not or exaggerated since casino gets bad reputation maybe can give final ruling to say Casino did wrong or the gambler or person complaining was not honest and did blahh blahh blahh. I know this sight has lots of info so maybe it does have stories like that if so please send link sounds like fun reading.

Thanks Jackie
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
wii

Do you know about the pitch a bitch service here at Casinomeister? You can read it here:

Link Outdated / Removed
What would be the basis of the PAB?
The casino is paying out in accordance with it's own T&Cs - there is nothing to bitch about.
Only if they stop paying would there be a cause for complaint.

As with the original player who started this thread, I am confident that wii will get ALL their winnings if they remain patient and don't do something silly, like gamble it all away.

{Edit} just realised that wii has cross-posted - more work for the mods! :sob:
He used the exact same post to start this thread: https://www.casinomeister.com/forum...and-impotence-of-cant-get-them.70875/?t=70875
Reported.

KK
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
TopGame = Trouble Guaranteed

There is no TG casino in this universe, let alone this planet, which is trustworthy of a ultralow deposit of $10, let alone a $2000 deposit.

They "threaten" every player with non-payment:

- you don't play - it is the inactivity
- you play - it is not allowed while you have a withdrawal pending and winnings (either all or just from the continued play) are forfeited
- you play and win more - they lower the withdrawal limit
- etc etc
- you play and lose it all - THEY HAVE ACHIEVED THEIR GOAL OF NOT HAVING TO PAY THE PLAYER AND ARE HAPPY

The complete CS team is trained to make sure they pay as little as possible, to pay nothing is always the target.

Neteller takes 2-5 days - who are they kidding????

They will probably pay more next week, but maybe just $250 and will tell the OP some other story.

I have read a gazillion of similar stories and they all ended badly for the player. Well, at least i cannot remember a single case where the player got all his/her winnings.

To the OP:
- keep talking to CS or ask for a managers email
- keep asking if you can withdraw more right away, tell them some story
- always be friendly & polite
- the more you bug them the more they will pay, but do it in a subtle way
- in the future play only at one of these casinos: Link Outdated / Removed
 
Last edited:

wii

Dormant account
Joined
Dec 18, 2015
Location
Spain
What would be the basis of the PAB?
The casino is paying out in accordance with it's own T&Cs - there is nothing to bitch about.
Only if they stop paying would there be a cause for complaint.

As with the original player who started this thread, I am confident that wii will get ALL their winnings if they remain patient and don't do something silly, like gamble it all away.

{Edit} just realised that wii has cross-posted - more work for the mods! :sob:
He used the exact same post to start this thread: https://www.casinomeister.com/forum...and-impotence-of-cant-get-them.70875/?t=70875
Reported.

KK

I'm so sorry. I saw the other thread about the same casino and i decided tell there my issue, but one user encouraged me to open my own thread. Sooo sorry
And well.. "The casino is paying out in accordance with it's own T&Cs"... I just received an email

MY EMAIL TO THEM:

I tried to do a retrait for 1.000EUR and 500 was accepted and 500 declined.

Your T&C says the first VIP level is :

7.7.4 Les limites minimales de retrait, en fonction du niveau VIP du membre
vont :
7.7.4.1 Jusqu'à une limite maximale de retrait hebdomadaire de €1.000 pour
les membres VIP du niveau Bronze

so i dont understand why i can only retrait 500EUR.

Thanks

THEIR ANSWER
Thank you for contacting us.

Please note that VIP Bronze level Members have UP to €1.000 maximum weekly withdrawal limit;

Next week you are entitled to receive another 500 EUR.

If we may be of further assistance, feel free to contact us back anytime.


We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment.


WTF? XD no entiendo.. no explanation lol

So KK i read a lot about you lol so what would you do? keep playing for high the activity of the casino or just ask little by little for my money
And thanks Harry_BKK for you opinion, as you said, reading on the net i never saw a good end history of this casinos neither :S

PD: Sorry for my enligsh :D
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I'm so sorry. I saw the other thread about the same casino and i decided tell there my issue, but one user encouraged me to open my own thread. Sooo sorry
And well.. "The casino is paying out in accordance with it's own T&Cs"... I just received an email

MY EMAIL TO THEM:

I tried to do a retrait for 1.000EUR and 500 was accepted and 500 declined.

Your T&C says the first VIP level is :

7.7.4 Les limites minimales de retrait, en fonction du niveau VIP du membre
vont :
7.7.4.1 Jusqu'à une limite maximale de retrait hebdomadaire de €1.000 pour
les membres VIP du niveau Bronze

so i dont understand why i can only retrait 500EUR.

Thanks

THEIR ANSWER
Thank you for contacting us.

Please note that VIP Bronze level Members have UP to €1.000 maximum weekly withdrawal limit;

Next week you are entitled to receive another 500 EUR.

If we may be of further assistance, feel free to contact us back anytime.


We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment.


WTF? XD no entiendo.. no explanation lol

So KK i read a lot about you lol so what would you do? keep playing for high the activity of the casino or just ask little by little for my money
And thanks Harry_BKK for you opinion, as you said, reading on the net i never saw a good end history of this casinos neither :S

PD: Sorry for my enligsh :D

Wii

- no more excuses for your English....we are a global community here and accept everybody who wants to contribute actively to this forum, no matter if the language is perfect or not. :D


- the response you got is very typical of a TG casino, nothing unusual. Just tell the player something and let him wonder as to what will happen next.
- keep mailing them asking for a possible higher payout limit
- ask them what exactly you need to do to got to VIP Silver or Gold level
- DO NOT LOSE YOUR WINNINGS

C'est dur, je comprend, mais on a de avoir patience avec TG casinos. :oops:
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Stick to your guns and don't play. Tell them every single time you request a withdrawal how you just can't wait to be paid in full so you can deposit and play again because this is your "lucky" casino.

I fully expect you will encounter stalling, and it won't be promptly every seven days you receive a withdrawal.

2-5 days for Neteller to show up is a LIE. That method of payment is pretty much instant. 2-5 days before we choose to send out your neteller payment is more like it.

Are you by any chance VIP at Neteller? $2,000 is a large deposit, so I am thinking perhaps you are.

You could always try contacting them if payments stall or stop, as the casino's ability to receive deposits via this method is very important to them.
 

wii

Dormant account
Joined
Dec 18, 2015
Location
Spain
Stick to your guns and don't play. Tell them every single time you request a withdrawal how you just can't wait to be paid in full so you can deposit and play again because this is your "lucky" casino.

I fully expect you will encounter stalling, and it won't be promptly every seven days you receive a withdrawal.

2-5 days for Neteller to show up is a LIE. That method of payment is pretty much instant. 2-5 days before we choose to send out your neteller payment is more like it.

Are you by any chance VIP at Neteller? $2,000 is a large deposit, so I am thinking perhaps you are.

You could always try contacting them if payments stall or stop, as the casino's ability to receive deposits via this method is very important to them.

News:
We hope this e-mail finds you well.

We have been informed by our payment supplier that the payment for your last approved withdrawal of 500 EUR was rejected due to the fact that the NETeller account is not under your name, it is under the name of XXXX

Please register an account under your name and then provide us with your NETeller account ID so we can reissue the payment.

If you need any assistance please let us know.

TOTALLY MY FAULT, FAIL!! LOL

But I think at least they are really ok with give me those first 500EUR, just now i will have to wait like a 5-6 days more he-he

I'm not VIP in Neteller! I deposited 2.000 with credit card ^^ but i decided to withdrawal with Neteller in order that is faster (2-5 days later aprroving the payment (72hours)) lol

Keep in contact guys and thanks again!!
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
So KK i read a lot about you lol so what would you do? keep playing for high the activity of the casino or just ask little by little for my money

PD: Sorry for my enligsh :D
Jasminebed has already given you the perfect answer:
Stick to your guns and don't play. Tell them every single time you request a withdrawal how you just can't wait to be paid in full so you can deposit and play again because this is your "lucky" casino.
Your English is totally fine. :thumbsup:

However, this is very worrying:
News:We have been informed by our payment supplier that the payment for your last approved withdrawal of 500 EUR was rejected due to the fact that the NETeller account is not under your name, it is under the name of XXXX
TOTALLY MY FAULT, FAIL!! LOL
How on earth can you "accidentally" try to withdraw to someone else's Neteller? :what:
In fact, why do you even have the details of someone else's Neteller account? :confused:
I really hope you're not trying to do "something dodgy" or I fear this will end in tears, like the other case.
No casino (accredited or not) is going to put up with fraudsters, abusers or scammers.

KK
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
News:
We hope this e-mail finds you well.

We have been informed by our payment supplier that the payment for your last approved withdrawal of 500 EUR was rejected due to the fact that the NETeller account is not under your name, it is under the name of XXXX

Please register an account under your name and then provide us with your NETeller account ID so we can reissue the payment.

If you need any assistance please let us know.

TOTALLY MY FAULT, FAIL!! LOL

But I think at least they are really ok with give me those first 500EUR, just now i will have to wait like a 5-6 days more he-he

I'm not VIP in Neteller! I deposited 2.000 with credit card ^^ but i decided to withdrawal with Neteller in order that is faster (2-5 days later aprroving the payment (72hours)) lol

Keep in contact guys and thanks again!!

Okay I just don't get this. You came on and asked for advice on whether or not they will pay you and now you are saying you put someone elses neteller account in.

That's a sure fire way of receiving no money at all. Also wondering why they have asked you to enter your own neteller details. No casino I know will pay you out to neteller unless you have previously used it as a deposit method, or very rarely if they have no other way to pay you as theres a problem paying back to deposit method they might make an exception.

Somethings just not right about all this.
 

chuzhai

Dormant account
PABnoaccred
PABnononaccred
Joined
Jun 30, 2015
Location
Malaysia
OO

this is one of the nightmare......dont be too hopeful with the rigged casino..
 
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