I got very lucky when i played my way up 9300 euros which im now trying to withdraw to my bank account. I've sent them my documents for the withdrawal but the problem is that it has taken 11 days and counting for them to validate my withdrawal. In their policy it says that it should only take between 4-10 bank days for them to validate it.
When i asked them in their live chat (six different times i've chatted with them), they responded that im going through a investigation and that it should take a few days for them to come up with a conclusion. The other problem is that every time i've asked them, the response is the same that it should be in the following days and that their department is looking into it.
It seems that they are trying to avoid me in some way which makes me a bit upset, because i've won legit and i have even made a deposit of 30 euros which for me is very much. Because there is much money involved i will not accept the fact that they won't pay out just because i happened to win more than the average player.
I hope someone will help or at least give me an answer to what i should do. (I'm new here so don't be to hard on me if i don't know much)
Thank you.
When i asked them in their live chat (six different times i've chatted with them), they responded that im going through a investigation and that it should take a few days for them to come up with a conclusion. The other problem is that every time i've asked them, the response is the same that it should be in the following days and that their department is looking into it.
It seems that they are trying to avoid me in some way which makes me a bit upset, because i've won legit and i have even made a deposit of 30 euros which for me is very much. Because there is much money involved i will not accept the fact that they won't pay out just because i happened to win more than the average player.
I hope someone will help or at least give me an answer to what i should do. (I'm new here so don't be to hard on me if i don't know much)
Thank you.