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Music Hall Casino - Your thoughts?

Discussion in 'Online Casinos' started by milemaster, Jan 1, 2007.

    Jan 1, 2007
  1. milemaster

    milemaster Senior Member

    Occupation:
    Ego Enhancement Consultant
    Location:
    Yarnbombing, Phlugerstan
    Happy new year everyone!

    About a week ago I was browsing the accredited casino list and decided to give Music Hall Casino a shot. I haven't really played any MG casinos before since I've always been a bit of a Playtech fan(I know, I know). I opened an account and within a few hours I cashed out roughly 5k from playing Atlantic City Blackjack. I was quite pleased with the experience and thought the gameplay was par with any Playtech I've used in the past.

    Other than a glitch about support being able to find my account when I submitted my request(apparently a problem viewing accounts created within the last 24 hours), the following afternoon that issue was corrected. I received several emails notifying me of my documentation being approved and stuff like that. So the communication seems to be good so far....

    Here are my questions/concerns:

    I made the withdrawl request on 12/24 and was told it would take 7 working days until my withdrawl is processed due to the fact I used Citadel for my deposit method. Obviously there are a couple bank hollidays mixed in those 7 days so the wait seems like an eternity.

    Has everyone had a good experience with Music Hall paying out in a timely manner?

    I just had another great run with them today and cashed out another 6k, but now I'm nervous that the 2nd withdrawl and subsequent deposits will slow down my original withdrawl.

    Sharing your experiences would be very helpful and make me feel better.

    I will keep you all informed as to how long it takes for them to pay and how the support staff handles me.
     
  2. Jan 1, 2007
  3. johnsteed

    johnsteed Ueber Meister

    Occupation:
    N/A
    Location:
    N/A
    ***


    Great run "milemaster"! :)


    Based on my experience playing there, they DO and ALWAYS pay! You have nothing to worry about, and I'm positive that you'll get paid.


    It's too late, but had you used NeTeller, they offer instant withdrawals.


    Hmmm, by the way, you're not the only poster who's played his fair share of PlayTech. I feel like I should feel ashamed for saying so, but it's been very generous to me in '06.



    Steed

    ***
     
    1 person likes this.
  4. Jan 1, 2007
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Music Hall

    I have reached the top VIP level here, and they pay more reliably than Jackpot Factory. Neteller is a great option for this group due to the instant withdrawals. However, in the case of runs of 5K and 6K for a new player, the instant limits would be far too low. Top VIP players can withdraw GBP 2000 once every 24 hours. I am not sure if they allow more for dollars or whether it is still 2000 credits.
    Terms have recently changed. Bonus WR have dropped back to the standard 30x on slots, but Table Poker is 25% and VP & BJ 5%. Platinum VIP players have a 20x WR (25x at Gold). VIP status is earned based on the number of loyalty points earned per month.
    The very top VIP's have a mere 10x WR, this is by invitation only, and seems their equivalent of 32Red's Club Rouge.

    Incidentally, I noticed that this group are being sold back to the original vendors (Tusk) due to the changes in the US. There is a hint that some further restructuring may take place. This might be similar to what happened last time with Phoenician and Aztec Riches being sold on to Casino Rewards. A definite intention to keep Music Hall and UK Casino Club is mentioned in the article.

    The main problem with this group is the occasional "Casino Accident" in their "Casino Action" branded promotions. 2005/6 saw the debacle of the botched Blackjack tournament, cancelled TWICE at short notice, along with their Christmas deposit & wager contest which started as first past the post (most deposits & wagers), and somehow became a lucky draw, annoying players who had thrown deposits at it in an effort to win the $10,000 "with no WR". This year has not been too bad recently, the only accident being the failure to initiate the "12" in the promotional calendar, although the top prize was indeed won and paid.

    Some may worry about the lack of general phone support, as they use E-mail and live chat. Fortunately, their e-mail service is better than pretty much every other online casino, with an automatic ticket issued on receipt, and well over 80% replied to within half to one hour. The weak link seeming to be when issues have to be forwarded to management level.

    The full set are:-

    Challenge
    Golden Reef
    Music Hall
    Nostalgia
    UK Casino Club

    iBig is a Japanese language casino of theirs

    They also have poker metro and beach club for poker (not that I play online poker much - as in ONCE!)
     
    1 person likes this.
  6. Jan 1, 2007
  7. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I was lead to believe that VIP's could request a manual flush when over this limit, though it isn't instant in the same sense as the automated withdrawals. I think the lower limit for new players is 2 withdrawals up to $500 per week on the "instant neteller" promotion, though obviously there are no limits to withdrawals in other circumstances.

    I concur - they are a good group, pay promptly and have a good rep. I think once you are over the ID hurdle, you will decide that you chose well :thumbsup:
     
  8. Jan 1, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Flush

    Yes, VIP's can withdraw the weekly allowance in one go and have it flushed. If the flush is done early enough, it makes it to Neteller the next day. Processing is normally done once a day around midnight EST, and arrives in Neteller around 2am EST. Processing is not done at weekends though, and a flush on Saturday normally arrives on Monday (Tuesday in the case of this Monday due to it being a holiday).
    The weekly allowance is 14000 credits, it used to be 10000, but also VIP's could then have up to 2500 instantly per day. The change brings these inconsistencies into line (14000 at 2000 per day).

    They have tweaked the T & C for new players to prevent taking advantage of the system. Stepped bonuses are restricted based on the first deposit made, so new players cannot deposit a nominal 20 credits for the 25% bonus expecting to lump in with the full amount for the 50% and 100% second and third bonuses. The terms detail this very example, and show how the second and third bonuses are calculated.
     
  10. Jan 1, 2007
  11. EasyRhino

    EasyRhino Dormant account

    Occupation:
    Analyst
    Location:
    San Diego
    I recently attacked the Music Hall's bonus. I ended up winning, and they did pay. It took a little while, and then I got an email that the withdrawal was denied, but then I chatted with a CSR and he said that was a glitch in measuring playthrough or something, and everything was find. So I requested a withdrawal again, and it was processed without incident.

    Fairly standard microgaming experience, far as I'm concerned. One thing curious to me about the group is some of the casinos in the group had the "3-pack" sign up bonuses, and some didn't.
     
  12. Jan 2, 2007
  13. milemaster

    milemaster Senior Member

    Occupation:
    Ego Enhancement Consultant
    Location:
    Yarnbombing, Phlugerstan
    Thank you everyone for your rapid replies. :thumbsup:

    Just wanted to update all of you and share that I was paid this morning on my initial 5k withdrawl. Interestingly, it was 200.00 short because I had deposited that amount using instadebit. Apparently they are required to pay back winnings through in whatever amount I deposited originally using that method. According to their support that is part of their agreement with Instadebit.

    Needless to say that's no big deal.

    What puzzles me is the email I received shortly after I initiated my 6k withdrawl this morning. It basically stated that I can only withdraw 10k in a calendar week and that only 5k out of the 6k would be paid. That's cool with me, but my 1st withdrawl request was made on 12/24 and this most recent one was made today 1/02 so I'm confused.

    The email also seemed to group the amounts together in the greeting portion of the email:

    "We have received your request for a cashin at Music Hall for $11000.00 on January 2nd 2007."

    Like I said before I've never really played any MG casinos in the past, but is this normal?
     
  14. Jan 2, 2007
  15. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Well now Trish is onboard she may be able to confirm this - or VWM - it may be different for VIP's. As far as I was aware, Casino Rewards group was the only Microgaming group to impose cashout restrictions on "normal" play - a paltry $4k a week. I'm wondering if the email you received applies to Instant Neteller only as I know Neteller impose certain limits and restrictions on both consumer and merchant accounts. My guess is that the $10k limit won't apply with Casino Action if you are using anything other than the Instant Neteller withdrawal method.
     
  16. Jan 2, 2007
  17. vickie40

    vickie40 Vickie

    Occupation:
    Making the US a safer place!
    Location:
    USA
    I've been playing much more frequently at Music Hall and UK Casino Club since the ordeal with US players went into effect. The only two complaints I have is that it seems like it takes forever for the comp points to accumulate no matter how much I'm betting. The other thing is there haven't been any bonus' or rewards for playing there this past year. Previous years there would be competitions whether a free slot tournament or blackjack tournament which was an added enticement to continue playing at these casinos. However, that may be about to change with Trish coming on board. All in all though, I love the instant neteller withdrawal. Good Luck!
     
    Last edited: Jan 2, 2007
  18. Jan 2, 2007
  19. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Nice win Mr Mile! Keep us updated on your wins..its fun to hear of these!:)
     
  20. Jan 2, 2007
  21. Casino Action

    Casino Action Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Australia
    Hi All,

    At present the limit is $10k per calendar week across the board (in the t's and c's at each of the casinos).

    Having said that, I've initiated a review of this policy, so please allow me a little bit of time to see if there is anything we can do about these limits.

    Congrats on your win mile, let me know if there is anything else I can help with :)

    All the best.

    Trish
    Casino Action Manager
    You must register/login in order to see the link.
     
    2 people like this.
  22. Jan 3, 2007
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Confusion

    I read T & C for banking and it said 14000 for the weekly withdrawal limit. They seem to be changing though, as it certainly used to be 10K across the board, but at that time my Instant withdrawal limit was 2500 per 24 hours, but recently I had one declined (too big) and the new limit is only 2000.

    I am used to the fact that the T & C at one of the casinos is the same as the others, so took this to mean that these applied throughout.
    Limits also vary with VIP level.

    The comp points take "forever" as the accumulation rate is less than pretty much any other MG casino.

    For SLOTS play, the rate is 1 point per $30 wagered.
    For VP games and most table games, it is 1 point per $40
    For Blackjack and similar games it is 1 point per $70 wagered.
    Currently, Vegas Strip and Craps earn no points.

    Redemption rates go some way to balance the poor accumulation rates, and become equivalent to most MG casinos at Gold status. Platinum provides one of the best deals for point accumulation and redemption bar the few MG casinos that still offer 1 point per $10 on all Tables and VP games as well as slots.
    The best VIP comp points rate is for a VIP at Jackpot Factory playing in the VIP Lounge casino. This is 1 point per $5 wagered on pretty much ALL games except Craps and Roulette (and yes, including, at present, even All Aces VP and Classic BJ) On Mondays, VIP's get 50% more, at 3 points per $10 and 2 points per $10 at all other Jackpot Factory casinos.

    Casino Action have also implemented tiered WR on the bonus monies as members advance through the VIP levels, with Platinum at 20x WR, and the rareified heights of Platinum Elite at a mouthwatering 10x on Slots. Table pokers are weighted at 25%, and BJ/VP at 5%.
    Perhaps this will also change in the new year, as I believe some changes will be afoot.
     
  24. Jan 4, 2007
  25. Cynthia777

    Cynthia777 Senior Member

    Occupation:
    working
    Location:
    My house
    There is just one thing about this casino that I am getting a little frustrated over (not really their fault...I guess I should have fully read all and every bit of fine print).

    Cashouts-

    I check the OCDB (Simmo!'s) website for casinos that accept "manual flush"/skip reversal period, and this casino is listed under that, as well as reversal period less than 12 hours. As well, it is one of the casinos that offer "Instant Payouts" (of course this is with Neteller, which is unavailable to residents of Maryland- why- I don't know..that is a longstanding issue). I have solely been using debit/credit cards to deposit (not Click2Pay or Instadebit)..it just works better for me.

    Thus, the withdrawal payout option available to me other than the aforementioned is via check by postal service. I inquired about ACH/Bank wire, which is usually what I use for withdrawal method, and the casino advised me that this is not yet available, which is fine and understandable. I then asked about check delivery via courier, of which I would be more than happy to pay any connected fees/charges. One rep advised me of the cost and that it would be deducted from the cashin, and subject to prior management approval. Another rep advised me that this is reserved (as well as the manual flush request) for Platinum VIP members (even though I was willing to pay the fees for courier) (Is it really a reserved benefit if there is a cost attached? I could see if it was complimentary (IMO)).

    Aside from all of this, right after my withdrawal request, I emailed the casino asking them what verification docs they might need and scanned and emailed it right away, before they even requested it from me (I was being proactive to complete this transaction as smoothly as possible). This occurred Tuesday morning. It is now going on Thursday afternoon, my withdrawal STILL appears in "reversal mode" when I sign into the casino and go to "Bank" (a rep advised me yesterday afternoon that it would come out of pending in 8 hours (which would have been 11:30 pm Wednesday night). The latest email response states that my check would be processed within 24 hours (another day!), and, since courier check is not available, checks could take between 5-10 days (I had another response that it would be 10-15 days).

    Everything else about this casino was wonderful (I posted numerous screenshots in the Winner Screenshots thread, from my first deposit), email response time is prompt, but if you do not have Neteller available to you..this is something to keep in mind that a cashout can be a very long process/waiting period.

    I just think that if the "Instant Payouts" are available to NEW players (ok..probably have to send docs, but not necessarily "Platinum VIP" members), that those unfortunate residents in the State of Maryland or otherwise in which Neteller is not offered should have the option to pay for courier check delivery, instead of possibly waiting 2-3 weeks. Sigh...
     
  26. Jan 4, 2007
  27. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I had a similar experience Cynthia. I used to play at Music Hall and Golden Reef, not alot, but once in a while. Anyway, I was finally lucky enough to cashout 3 or 4 hundred at Music Hall one night. I asked them to flush my cashin, nope...they wouldn't do it. At that time, the pending period was 48 hours, and I had initiated my cashout on a Friday evening. I sent in my documents and they confirmed receipt..but you guessed it, over the course of the weekend, I reversed it back, $50 at a time. First and only time I've done that. Anyway, I uninstalled both casinos and haven't played there since (think it was about 2 years ago). And that taught me a lesson, I NEVER play anywhere that won't flush my cashout when I ask.
     
    1 person likes this.
  28. Jan 4, 2007
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Old system.

    These annoyances were available to customers under the old VIP system. Without Neteller and Instant Payments, cashouts can be quite slow.
    I am sure the issue regarding to Courier checks and VIP status was to do with charges, with Platinum (and Gold I believe) players not being charged for courier checks, but Silver and Member status players having to pay fees, even for "normal" post!!!!

    With Trish now on board, it is well worth bringing up these old gripes to see if they can be got rid of once and for all. I am sure the casinos will do this if it appears to be costing them players not to do so. There should still be room to have increased benefits for higher VIP players, just not the same ones as previously.
     
    1 person likes this.
  30. Jan 4, 2007
  31. Cynthia777

    Cynthia777 Senior Member

    Occupation:
    working
    Location:
    My house
    I sent Trish a PM with a brief description and to check out my post under this thread. As far as the courier check, I was advised that there was a fee, and even after agreeing to pay the fee (heck, even more than that to get my payment quicker), I was still advised by a couple of their reps. that it is not available to me even if I pay for it. I can certainly understand VIP level members being entitled to special "perks"..but I certainly hope that the courier checks are at least free of charge to the VIPs if this is a benefit.

    I did receive the official "Cashin" email from the casino minutes ago. The only thing that would set me off is if they asked me for verification docs after I took the initiative to send them in ahead of time and got the confirmation they were received. (Hopefully the "you may need to submit verification documents..." text was just "routine procedure", that appeared in my cashin email.) It listed a "chart" of withdrawal options and associated fees, regular postal check 'FREE' and courier check $35...but again, subject to manager approval.
     
  32. Jan 4, 2007
  33. Casino Action

    Casino Action Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Australia
    Hi Cynthia,

    Thanks for the post and PM, I recieved both just now :)

    I am looking into this for you, I believe that the text pertaining to you sending through documents (that you've already sent through) is in your email as it is an auto-email sent out by the system scripts when it detects cashins by players that have just come out of the 'pending' state. This is providing that the support staff confirmed with you that the documents were received OK.

    I am just awaiting confirmation on your cashin, I should receive that within the next hour or so.

    Once I have it, you'll be the first to know the status :)

    With regards to old gripes etc, yes, please let me know! It's the only way we can fix things. Send an email off to me at This email is not visible to you. and I'll look into them and see what can be done.

    I am also heading to London at the end of the month for the CAP Euro conference, but once I have returned to office in February I should have a mind full of great new ideas which I can start to work on for you all right away.

    I'll be in touch as soon as I have any information on your cashin status.

    Regards

    Trish
    Casino Action Manager
    You must register/login in order to see the link.

     
    2 people like this.

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