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Music Hall Cancels Check

Discussion in 'Casino Complaints - Non-Bonus Issues' started by slotguy, Feb 9, 2007.

    Feb 9, 2007
  1. slotguy

    slotguy Dormant account

    Occupation:
    programmer
    Location:
    clevleand
    Hi Everyone

    First let me say I am not bashing Music Hall in anway. But need some help
    On January 31, 2007 i won the cashsplash and requested a cashout of 10 grands. Since I use my debit card they said change the withdrawal to a check- which I did. I kept checking and it said my check was processed.
    Today February 9, 2007 I get an email saying the banking institution cancelled
    my check.

    I have sent a bitch to casinomeister but realize he is very busy.

    In reading some people have gotten a ACH directly to their bank account.
    Does anyone know of a number for Music Hall Casino. If i can resolve
    this issue without bothering Bryan I will try.

    Also at that time of my request to withdraw - i have never received any communication that I cant use check withdraw. Infact I was told in a Chat session that I needed to change it to that type of withdrawal

    Any help would be appreciated. But I am not going to loose 10 grand - Western Union works for me - why cant they do that

    Thanks for anyone who is listening:mad:
     
  2. Feb 9, 2007
  3. Cynthia777

    Cynthia777 Senior Member

    Occupation:
    working
    Location:
    My house
    Prior to Citadel no longer taking U.S. transactions, I received a check as payment method, which was a Citadel check. I am led to believe that the check may have been cancelled in your case because of this (if your withdrawal was made AFTER the announcement Citadel is no longer available).

    As far as ACH, which is what I would have initially preferred, I do not believe that Music Hall (probably all in the Casino Action group) offers this as a method of withdrawal. In fact I had communicated to the casino and casino manager that this would be a good suggestion to add ACH, which they responded they would keep in mind and possibly look into adding ACH. But I don't think this option has been added as of yet or may still be in the works.

    You may want to contact Trish (casino manager for Casino Action Group) who is listed in the Casino Contact section of this site. She is attentive to your concerns and responds promptly.
     
  4. Feb 9, 2007
  5. slotguy

    slotguy Dormant account

    Occupation:
    programmer
    Location:
    clevleand
    thanks for the help

    thank you for the help Cynthia and jas.

    I did try the online chat and was told by Yuji to email support.

    I did take your suggestion also and sent email thru the casinomeisters site

    I put in a bitch to casinomeister but if i dont have to bother him i would
    like to try to resolve it. But I fear its gonna take some clout like casinomeister to get it fixed.

    Do you realize all the shopping i am missing without that 10 grand
     
  6. Feb 9, 2007
  7. slotguy

    slotguy Dormant account

    Occupation:
    programmer
    Location:
    clevleand
    Thanks For The Suggestions

    To all of you in the forum, thank you for your suggesstions and support sofar. I have emailed Bryan- sent an PM to Trish at Music Hall and also emailed them. I guess it simply boils down I need to be patient and give Music Hall time to respond or have Bryan do his magic.

    In either case - have gone thru 1 pack of smokes already. But havent opened up the Bourbon bottle yet- will save that for when i really get impatient. But again its nice that everyone is taking the time to respond to me and kind enough to offer suggestions. That damn 10 grand is burning a hole in my pocket already. But good news although its sitting in my account to play. I AINT TOUCHING IT

    Restraint is really xxxxing hard
     
  8. Feb 9, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Uninstall it, it'll take three hours to reinstall, by which time you might lose the urge:D

    When they have a solution, withdraw through the Flash casino.
     
  10. Feb 11, 2007
  11. Cynthia777

    Cynthia777 Senior Member

    Occupation:
    working
    Location:
    My house
    Slotguy- did you ever get this resolved?
     
  12. Feb 11, 2007
  13. TxMyTx

    TxMyTx Dormant account

    Occupation:
    Retired insurance adjuster
    Location:
    Texas
    I also am waiting for funds from Music Hall. I cashed out 1,000 on Feb. 4th and have been given the same story from CS. Now they say they are waiting for confirmation of cancellation of the check from the bank. Records at my bank are not indicating they ever received the check to deny!

    It has been a whirlwind of excuses since late this past week and I say they've had long enough but am trying to remain patient. If it were 10 grand, I probably would have stroked out by now :mad:

    I will advise if and when my payment is received back to my bank.
     
  14. Feb 15, 2007
  15. Casino Action

    Casino Action Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Australia
    Hi All,

    As everyone is aware, due to the current legislation within the USA, we are having great difficulty paying our United States players their balance of account. This is an unfortunate situation, which we do not have any control over.

    I would firstly like to reiterate to all players that the balance within your casino account is safe. The balance will remain there for you until we can find a method of payment that is viable for you.

    Unfortunately, at present, Checks and ACH are also not an option. However, we are continually trying to find new avenues to make payments back to our US players.

    I understand how frustrating and how much of an inconvenience this is causing you, but please understand that it is not Casino Action making these changes to payment options but the financial institutions themselves.

    As soon as we have another option in place then we be sure to let you all know.

    Once again apologies for the inconvenience that this is causing and we will be in touch soon.

    Thank you.

    Casino Action.
     
    2 people like this.
  16. Feb 16, 2007
  17. dirk_dangerous

    dirk_dangerous Dormant account

    I'm sorry, but to say that you "do not have any control over" the payment problem doesn't fly. Frankly, I think you are just making excuses so your outfit doesn't have to work on solving this problem.

    You should at least offer some details as to why you simply can't pay U.S. players with a check? It really doesn't make any sense.

    These actions by your group are disappointing.
     
  18. Feb 16, 2007
  19. eduun

    eduun Most Annoying Forum Member of 2008

    Occupation:
    accounting
    Location:
    usa
    non-payment to us players

    I have opened an ecocard account and your casinos have paid me thru this method, but you are still holding some 640.00 in goldenreef since they had issued the payout in checks. I am also getting the "we have to wait for the checks in the mail-stop payment issue before I can be paid? how long does this take? these cashouts were for 1050.00 on the 1st for february?
     
  20. Feb 18, 2007
  21. TxMyTx

    TxMyTx Dormant account

    Occupation:
    Retired insurance adjuster
    Location:
    Texas
    As of today, this is what I received when requesting a cash out of my funds after all attempts failed according to the casino via check & EFT.

    We should be kept informed almost on a daily basis, in my opinion. It will be interesting to see if this happens after this wait.

    I'm trying to be understanding given the situation but business is business.

    **
    Thank you for contacting Music Hall Casino.

    A withdrawal methods should be setup in the next 2 to 3 days.

    Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is ------------.

    Bret

    Music Hall Casino
    **
     
  22. Feb 19, 2007
  23. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I find it wildy unsettling that many MG casinos are continuing to accept the deposits of the few brave and persistent souls who manage to get their money into the casino, when these casinos have no way to pay out should that US player attempt to withdraw.
    :confused:
     
  24. Feb 19, 2007
  25. TxMyTx

    TxMyTx Dormant account

    Occupation:
    Retired insurance adjuster
    Location:
    Texas

    I beg to differ on your point that the casinos have no way to pay. I just received an EFT right into my bank from Roxy Palace this past week, so, you see, there is a way to pay. Music Hall just needs to check in with Roxy to see how to get that done.

    It is not illegal to play and I think the casino's who pulled out are the ones who lost. A smart casino will keep Americans happy for as long as possible and think of ways in the future to keep the payments coming and make depositing easier. It's certainly worth their time.
     
  26. Feb 21, 2007
  27. TxMyTx

    TxMyTx Dormant account

    Occupation:
    Retired insurance adjuster
    Location:
    Texas
    GOOD NEWS!

    Music Hall delivery of payment has hopefully been resolved according to an email I received today. Hopefully, we'll all see our funds soon so we can give them right back (you know it's true) :D
     
  28. Feb 22, 2007
  29. tim5ny

    tim5ny Quit Gambling

    What a bunch of BS! I've been hauling my ass to Western Union to get my money to these casinos for God knows how long, but they say that there is no possible way for them to get the funds to the player. It's a two-way street man! Take your lowest employee..... put him on a bicycle, and send him off to the Western Union office with money in hand to pay these players.
     
  30. Feb 27, 2007
  31. TxMyTx

    TxMyTx Dormant account

    Occupation:
    Retired insurance adjuster
    Location:
    Texas
    Show me the money!!!

    Since I STILL have not received my withdrawal, I am going to agree with you wholeheartedly! If they would send me a plane ticket, I'd go get it myself.

    If online casino's cannot perfect a method to pay US players, they should absolutely place a notice on the main page that there are problems withdrawing. :icon_evil
     

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