Mummy's Gold, What gives?

[winbig]

Ok, is this annoying or what?

You visit a casino website. First thing you see is this CHAT WINDOW popping up out of the blue as soon as the page loads - Not clicking on *anything* - telling you about their bonuses. I played along for a bit, and this is the log.

I for one, HATE it when *anyone* tries to get me to do something on "the spur of the moment". It's like an infomercial, but for gambling. They try to get you all hyped up so you won't rationally think, and find out all the details of an offer before you buy. Can we say "Impulse buying"?

I would expect this tactic out of a rogue casino, NOT mummy's gold.

This issue was addressed in a previous thread. The only difference is it was PLAYTECH casinos using this tactic, and AFTER you have already signed up and logged into the casino for the first time. They would start chatting you up within the casino software.

Jenny Says: Hey wait! Why not play on us for an hour? We'll give you $500 and 60 minutes to make all the money you can... what have you got to lose? CLICK HERE.

Jenny Says: And best of all you can be playing for free in just minutes!

Jenny Says: Please type 'HI' or 'HELLO' in the space below to let me know you are there...

You: hi

Jenny Says: Hi, thanks for chatting with me! We're so sure you'll love Mummy's Gold Casino that we're willing to let you play for a whole hour with our $500! Just CLICK HERE.

Jenny Says: Mummy's Gold is powered by the multi-award winning Microgaming software and offers world class games directly on your home computer.

Jenny Says: Choose from any of our hundreds of games, including progressive jackpot games, table games, video poker, slots and others!

Jenny Says: This $500 for 60 minutes offer is only available for a limited time, why not give it a try?

You: are you alive, or a bot?

Jenny Says: So, what do you say? Would you like a link back to our casino?

Jenny Says: I'm a real person.

You: lol, then you can tell your marketing people that this is the most annoying thing to be hit up by sales people when they visit a website.

 

[Casinomeister]

Yeah - I agree this is annoying. I kept asking her if she's hot, and she wouldn't answer me.

 

[winbig]

Yeah - I agree this is annoying. I kept asking her if she's hot, and she wouldn't answer me.

I've alerted their rep here to this thread. Hopefully they'll comment soon.

Also, their advertising of this promotion is very misleading. They state on the main page: "We will give you 500 and 60 minutes to make as much money as you can.".

But at the END of the T&C (#16 out of #20) for this promotion it states:

The maximum amount that can be won and transferred into your real account for this promotion is 100. Any amount over that will be null and void.

 

[Palace Group]

Hi all,

Thanks for the feedback. I will see what we can do about the pop ups. It is something we had for a while now and to be honest this is the first complaint.

Casinomeister: She is hot

I'll feedback to you once a descision is made.

Kind regards,

The Palace Group

 

[winbig]

Hi all,

Thanks for the feedback. I will see what we can do about the pop ups. It is something we had for a while now and to be honest this is the first complaint.

Casinomeister: She is hot

I'll feedback to you once a descision is made.

Kind regards,

The Palace Group

Thanks


I'm honestly surprised you haven't previously had any complaints. To me, it's an unsolicited chat request, and I consider it a form of spam.

It's no different than going to a car lot or other retail store, and having sales people run over each other to get to you.

 

[Palace Group]

Hi,

I appreciate the feedback. It is honestly the 1st negative feedback we have had.
I will will you all posted as to how we decide to procede.

Honestly we do not mean for it to be intrusive, just a fun different way of passing on information.

Have a great weekend and I will keep you posted.

Regards,

Darran

 

[Jtmoney]

Winbig I think you have too much time on your hands

 

[winbig]

Winbig I think you have too much time on your hands

You just noticed that?

My work & school is on the computer. I'm here pretty much all day anyways

 

[vinylweatherman]

First Complaint

Hi,

I appreciate the feedback. It is honestly the 1st negative feedback we have had.
I will will you all posted as to how we decide to procede.

Honestly we do not mean for it to be intrusive, just a fun different way of passing on information.

Have a great weekend and I will keep you posted.

Regards,

Darran

Make that two then, First off, it perpetuates the misleading impression that ALL winnings can be kept after the free hour. This was cause for complaint earlier, and when this pop-up method was implemented, the limit should have been made CLEAR. What I don't understand is the 100 bit, it was 200 earlier, and you got a hell of alot of stick for that.
Rest assured there will be more complaints from players who said "YES" to the offer and just played and won - then found out about the limits and the need to deposit 50.
They would believe a chat agent deliberately mislead them by not answering the questions properly. This is probably due to it being a "bot", but with a live person able to overlook & intervene if necessary (and they notice!).
The competition may well be doing this too, but they are of a lower standard than Palace Group, and will do what it takes, and b****r the morals!

 

[liquidsoap]

Casinomeister: She is hot

Got any pics???

 

[lojo]

I notice that they have progressive levels of loyalty points. i guess that's okay for an online casino? I would go across the street if it were on land. It's a disturbing trend, to me. First Missouri, then atlantic city, now vegas and Reno? Of course VIP levels are okay (thanks for your generousity) but the tiers just rub me the wrong way. Sure, I'll play a free spin or bonus machine and chase the gold, but I feel uncomfortable tossing real money after bonus bucks. Just me, I guess.
Btw, I enjoyed playing at MummysGold, the CS was excellent.

 

[slotchik]

its annoying as hell!!! She ( Jenny ) isnt a live person....she just throws crap out and won't answer your questions....
Gawd I've never seen anything so tacky!!!!!!!

Hi,

I appreciate the feedback. It is honestly the 1st negative feedback we have had.
I will will you all posted as to how we decide to procede.

Honestly we do not mean for it to be intrusive, just a fun different way of passing on information.

Have a great weekend and I will keep you posted.

Regards,

Darran

 

[onemoorebaby]

its annoying as hell!!! She ( Jenny ) isnt a live person....she just throws crap out and won't answer your questions....
Gawd I've never seen anything so tacky!!!!!!!

Jenny is a name I have had at live chat there before and she checked my account for multiple queries I had so I do believe she is a real person. I think its just that they have set this promo stuff up to run automatically and she is there in the background annoying yes I must agree

 

[slotchik]

No, she isnt real. I just spoke to them. She is a bot...but it says that a live agent wants to talk to you when you try to leave. The REAL live agents didn't even know about her. That's mis-leading.....and they said NO Jenny even works there LOL

 

[winbig]

Here's proof that "Jenny" is a bot. C'mon MG, what gives? Also, it's very misleading that "Jenny" tells people that this offer "will certainly not be available anywhere else."

I played it through to the end of the script (I was bored.)

Also, why do you advertise a USA support number when people from the USA cannot play there?

It gets funny at the end

Jenny Says: Hey wait! Why not play on us for an hour? We'll give you $500 and 60 minutes to make all the money you can... what have you got to lose? CLICK HERE.

Jenny Says: And best of all you can be playing for free in just minutes!

You: so do I get to keep all of the winnings, pr just part of them?

Jenny Says: Mummys Gold Casino offers a variety of methods and options for withdrawing your winnings. Visit the Withdrawals pages for detailed information. CLICK HERE

You: hi

Jenny Says: Hi, thanks for chatting with me! We're so sure you'll love Mummy's Gold Casino that we're willing to let you play for a whole hour with our $500! Just CLICK HERE.

You: so do I get to keep all of the winnings, or just part of them?

Jenny Says: Mummy's Gold is powered by the multi-award winning Microgaming software and offers world class games directly on your home computer.

Jenny Says: Playing all your favorite games online couldn't be easier... and isn't it better with someone else's money?

Jenny Says: We'll let you play for a whole hour with our $500. What other casino offers that? Just CLICK HERE, download the software and enjoy an hour on us.

You: Hello, answer my question please

Jenny Says: Choose from any of our hundreds of games, including progressive jackpot games, table games, video poker, slots and others!

Jenny Says: With hundres of games to choose from including all your favorite table games, video poker, progressive jackpots and more, Mummy's Gold is truly your all-in-one casino spot.

Jenny Says: Would you like the link back to the casino?

Jenny Says: This $500 for 60 minutes offer is only available for a limited time, why not give it a try?

You: Yes, and answer my question please

Jenny Says: So, what do you say? Would you like a link back to our casino?

Jenny Says: Okay great. CLICK HERE to get started and enjoy all the excitement of live Casino action from your home computer.

You: What are the terms and conditions? Do I get to keep all of my winnings?

Jenny Says: This offer may not be available tomorrow and will certainly not be available anywhere else. It's as easy as downloading, registering then clicking "START YOUR FREE PLAY".

You: Are you a bot or a real person?

Jenny Says: I'm a real person.

You: Prove it, answer my question.

Jenny Says: If you don't win, no problem... because all you have lost is our money. Let's see Vegas do that! CLICK HERE.

You: I want you to have my children!

Jenny Says: For 24/7 customer support just CLICK HERE or call us at 1-888-851-2445 (US) or 1-877-835-5761 (CAN) or 0-800-051-6785 (UK).

You: Why are you even advertising numbers for the USA when you don't accept USA players?

Jenny Says: People from around the world play in our casino

You: Not in the USA!

You: Oh well, I guess the script ran out...have a good one, bot

 

[winbig]

Oh yea....

The "Brains" behind this bot:

SMARTagent = AI Bot

Link Removed

Services
Save A Sale When a customer abandons your shopping cart or order form, UpSellit has the ability to launch a SMARTagent Chat window to engage the customer. The SMARTagent can then answer any questions or concerns that the customer had and even offer the customer a new incentive to buy -- such as a discount or free shipping. If the customer agrees to buy, the SMARTagent will then provide the customer with a link back to the order page. Historically, our clients have seen an increase in sales between 5-15%.

 

[slotchik]

OH ya and that's the LIVE chat agent.....PULEEEEEEEEEEZE!! These casinos really need to knock off the crap!!!

Oh yea....

The "Brains" behind this bot:

SMARTagent = AI Bot

Link Removed

 

[RobWin]

You: I want you to have my children!

Thats just absolutely too damn funny !!

 

[vinylweatherman]

"Jenny" needs the sack.

The most worrying aspect here is that the bot is programmed to tell an outright lie if asked directly if it is a bot.
The programming is rudimentary, it failed to pick up o the most basic questions a player would ask a chat agent, yet was smart enough to answer a couple of minor questions and tell a cyberlie.
This would fall foul of advertising laws in this country as it was giving deceptive information, and would not reveal, when asked, the VERY IMPORTANT FACT that a mere 100 of this "free 500" would even make it as far as having to be wagered 30x on slots - and even that would be a long shot.
It might work at an online retailer, but casino terms and conditions are now far too complicated to entrust to any kind of mass market sales bot. Having been found out so easily, this bot now makes Mummy's Gold look silly, or - to use the technical term, "like a Playtech casino".

Another thing, sometimes this bot agent is so persistent it crashes the browser, as it prevents access to the rest of the site by popping up on top every time you try to navigate to another page on the site, and refusing to stay clicked shut - it usually blocks access to the "download & play now" button

 

[onemoorebaby]

well crap and i thought it was a real person because they managed to tell me if i had an account at another palace group casino or not

 

[winbig]

well crap and i thought it was a real person because they managed to tell me if i had an account at another palace group casino or not

I'm sure you're thinking of live chat, not what's going on here. This definitely isn't a "live" rep

This "chat" window pops up when you try to leave their website.

 

[Palace Group]

Jenny is gone.....

Hi all,

Just an update: based on feedback here and from one or two other players, we have decided to remove Jenny from the Mummys Gold site.

I apologize if anyone took this the wrong way as the pop up was merely us trying a different angle of offering promotional information.

Only real live chat reps from now on!

Kind regards,

Darran
The Palace Group

 

[Slotster!]

Hi all,

Just an update: based on feedback here and from one or two other players, we have decided to remove Jenny from the Mummys Gold site.

I apologize if anyone took this the wrong way as the pop up was merely us trying a different angle of offering promotional information.

Only real live chat reps from now on!

Kind regards,

Darran
The Palace Group

Yes, Darran - I'm a live person! To answer your question - It's exactly quarter past five. Thank you for visiting Casinomeister.

 

[Rusty]

Hi all,

Thanks for the feedback. I will see what we can do about the pop ups. It is something we had for a while now and to be honest this is the first complaint.

Casinomeister: SHE IS HOT

I'll feedback to you once a descision is made.

Kind regards,

The Palace Group
Maybe its not only the bots that are programmed to lie
Either that or Darran has a serious sex fetish.

 

[winbig]

Hi all,

Thanks for the feedback. I will see what we can do about the pop ups. It is something we had for a while now and to be honest this is the first complaint.

Casinomeister: SHE IS HOT

I'll feedback to you once a descision is made.

Kind regards,

The Palace Group
Maybe its not only the bots that are programmed to lie
Either that or Darran has a serious sex fetish.

Botsex rules!!!!!!!!!!!