1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Mummy's Gold, What gives?

Discussion in 'Online Casinos' started by winbig, Jan 19, 2007.

    Jan 19, 2007
  1. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Ok, is this annoying or what?

    You visit a casino website. First thing you see is this CHAT WINDOW popping up out of the blue as soon as the page loads - Not clicking on *anything* - telling you about their bonuses. I played along for a bit, and this is the log.

    I for one, HATE it when *anyone* tries to get me to do something on "the spur of the moment". It's like an infomercial, but for gambling. They try to get you all hyped up so you won't rationally think, and find out all the details of an offer before you buy. Can we say "Impulse buying"?

    I would expect this tactic out of a rogue casino, NOT mummy's gold.

    This issue was addressed in a previous thread. The only difference is it was PLAYTECH casinos using this tactic, and AFTER you have already signed up and logged into the casino for the first time. They would start chatting you up within the casino software.

     
  2. Jan 19, 2007
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Yeah - I agree this is annoying. I kept asking her if she's hot, and she wouldn't answer me.
     
    2 people like this.
  4. Jan 19, 2007
  5. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    :lolup: :lolup: :lolup: :lolup: :lolup:


    :D

    I've alerted their rep here to this thread. Hopefully they'll comment soon.

    Also, their advertising of this promotion is very misleading. They state on the main page: "We will give you 500 and 60 minutes to make as much money as you can.".

    But at the END of the T&C (#16 out of #20) for this promotion it states:

     
  6. Jan 19, 2007
  7. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Hi all,

    Thanks for the feedback. I will see what we can do about the pop ups. It is something we had for a while now and to be honest this is the first complaint.

    Casinomeister: She is hot :)

    I'll feedback to you once a descision is made.

    Kind regards,

    The Palace Group
     
  8. Jan 19, 2007
  9. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Thanks :)


    I'm honestly surprised you haven't previously had any complaints. To me, it's an unsolicited chat request, and I consider it a form of spam.

    It's no different than going to a car lot or other retail store, and having sales people run over each other to get to you. :)
     
  10. Jan 19, 2007
  11. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Hi,

    I appreciate the feedback. It is honestly the 1st negative feedback we have had.
    I will will you all posted as to how we decide to procede.

    Honestly we do not mean for it to be intrusive, just a fun different way of passing on information.

    Have a great weekend and I will keep you posted.

    Regards,

    Darran
     
  12. Jan 19, 2007
  13. Jtmoney

    Jtmoney Quit Gambling

    Occupation:
    Gambling
    Location:
    Atlanta
    Winbig I think you have too much time on your hands :p
     
  14. Jan 19, 2007
  15. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    You just noticed that? ;)

    My work & school is on the computer. I'm here pretty much all day anyways :p
     
  16. Jan 20, 2007
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    First Complaint

    Make that two then, First off, it perpetuates the misleading impression that ALL winnings can be kept after the free hour. This was cause for complaint earlier, and when this pop-up method was implemented, the limit should have been made CLEAR. What I don't understand is the 100 bit, it was 200 earlier, and you got a hell of alot of stick for that.
    Rest assured there will be more complaints from players who said "YES" to the offer and just played and won - then found out about the limits and the need to deposit 50.
    They would believe a chat agent deliberately mislead them by not answering the questions properly. This is probably due to it being a "bot", but with a live person able to overlook & intervene if necessary (and they notice!).
    The competition may well be doing this too, but they are of a lower standard than Palace Group, and will do what it takes, and b****r the morals!
     
  18. Jan 20, 2007
  19. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    Got any pics??? ;) :thumbsup:
     
  20. Jan 20, 2007
  21. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    I notice that they have progressive levels of loyalty points. i guess that's okay for an online casino? I would go across the street if it were on land. It's a disturbing trend, to me. First Missouri, then atlantic city, now vegas and Reno? Of course VIP levels are okay (thanks for your generousity) but the tiers just rub me the wrong way. Sure, I'll play a free spin or bonus machine and chase the gold, but I feel uncomfortable tossing real money after bonus bucks. Just me, I guess.
    Btw, I enjoyed playing at MummysGold, the CS was excellent.
     
  22. Jan 20, 2007
  23. slotchik

    slotchik Dormant account

    Occupation:
    Marketing
    Location:
    USA
    its annoying as hell!!! She ( Jenny ) isnt a live person....she just throws crap out and won't answer your questions....
    Gawd I've never seen anything so tacky!!!!!!!

     
  24. Jan 20, 2007
  25. onemoorebaby

    onemoorebaby Dormant account

    Occupation:
    dad
    Location:
    australia
    Jenny is a name I have had at live chat there before and she checked my account for multiple queries I had so I do believe she is a real person. I think its just that they have set this promo stuff up to run automatically and she is there in the background annoying yes I must agree
     
  26. Jan 20, 2007
  27. slotchik

    slotchik Dormant account

    Occupation:
    Marketing
    Location:
    USA
    No, she isnt real. I just spoke to them. She is a bot...but it says that a live agent wants to talk to you when you try to leave. The REAL live agents didn't even know about her. That's mis-leading.....and they said NO Jenny even works there LOL:confused: :confused:
     
  28. Jan 20, 2007
  29. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Here's proof that "Jenny" is a bot. C'mon MG, what gives? Also, it's very misleading that "Jenny" tells people that this offer "will certainly not be available anywhere else."

    I played it through to the end of the script (I was bored.)

    Also, why do you advertise a USA support number when people from the USA cannot play there? ;)

    It gets funny at the end :D

     
  30. Jan 20, 2007
  31. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Oh yea....

    The "Brains" behind this bot:

    SMARTagent = AI Bot

    You must register/login in order to see the link.

     
    2 people like this.
  32. Jan 20, 2007
  33. slotchik

    slotchik Dormant account

    Occupation:
    Marketing
    Location:
    USA
    OH ya and that's the LIVE chat agent.....PULEEEEEEEEEEZE!! These casinos really need to knock off the crap!!!


     
  34. Jan 20, 2007
  35. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!

    Thats just absolutely too damn funny !! :lolup: :lolup: :lolup:
     
  36. Jan 21, 2007
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    "Jenny" needs the sack.

    The most worrying aspect here is that the bot is programmed to tell an outright lie if asked directly if it is a bot.
    The programming is rudimentary, it failed to pick up o the most basic questions a player would ask a chat agent, yet was smart enough to answer a couple of minor questions and tell a cyberlie.
    This would fall foul of advertising laws in this country as it was giving deceptive information, and would not reveal, when asked, the VERY IMPORTANT FACT that a mere 100 of this "free 500" would even make it as far as having to be wagered 30x on slots - and even that would be a long shot.
    It might work at an online retailer, but casino terms and conditions are now far too complicated to entrust to any kind of mass market sales bot. Having been found out so easily, this bot now makes Mummy's Gold look silly, or - to use the technical term, "like a Playtech casino".

    Another thing, sometimes this bot agent is so persistent it crashes the browser, as it prevents access to the rest of the site by popping up on top every time you try to navigate to another page on the site, and refusing to stay clicked shut - it usually blocks access to the "download & play now" button:D
     
  38. Jan 21, 2007
  39. onemoorebaby

    onemoorebaby Dormant account

    Occupation:
    dad
    Location:
    australia
    well crap :oops: and i thought it was a real person because they managed to tell me if i had an account at another palace group casino or not
     

Share This Page